That's true. I once sent a SS to 40 top level managers in the State Government here. It was designed to gather data and when they saved it would feed a database. Because of this, directions had to be percise, so I included a 3 page instruction guide. After each point, I inserted the line "If I get a call from you describing this problem, I will know you didn't read these instructions as directed". I still got over 20 calls.
After each point, I inserted the line "If I get a call from you describing this problem, I will know you didn't read these instructions as directed". I still got over 20 calls.
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