Bunnings Trade Card Inbound_Outbound Call Stats (4).xls | ||||||||||
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A | B | C | D | E | F | G | H | |||
4 | YTDTOTALS | Week8 | Week9 | Week10 | Week11 | Week12 | Week13 | |||
5 | Inbound | |||||||||
6 | TotalweeklyHoursWorked(8am-6pmdaily) | |||||||||
7 | TradeCardQuery | |||||||||
8 | GeneralEnquiries | 407 | 18 | 49 | 34 | 30 | 5 | 22 | ||
9 | StatusofPriorApp | 1620 | 50 | 61 | 51 | 37 | 31 | 36 | ||
10 | CancelledCard | 246 | 10 | 0 | 1 | 1 | 0 | 4 | ||
11 | RenewalofCard | 2291 | 11 | 18 | 11 | 14 | 22 | 9 | ||
12 | NewApplication | 869 | 16 | 13 | 18 | 19 | 17 | 10 | ||
13 | TTLInboundTradeCardEnquiries | 5433 | 105 | 141 | 115 | 101 | 75 | 81 | ||
14 | OwnerBuilderQuery | |||||||||
15 | GeneralEnquiries | 203 | 9 | 22 | 24 | 21 | 5 | 11 | ||
16 | StatusofPriorApp | 349 | 12 | 26 | 19 | 17 | 8 | 10 | ||
17 | CancelledCard | 47 | 0 | 0 | 0 | 1 | 3 | 2 | ||
18 | RenewalofCard | 227 | 2 | 4 | 6 | 5 | 7 | 15 | ||
19 | NewApplication | 138 | 3 | 4 | 7 | 3 | 3 | 2 | ||
20 | TTLInboundOwnerBuilderEnquiries | 964 | 26 | 56 | 56 | 47 | 26 | 40 | ||
21 | EscalatedCalls | |||||||||
22 | TradeCard | 163 | 5 | 1 | 7 | 7 | 6 | 1 | ||
23 | OwnerBuilderCard | 41 | 3 | 7 | 0 | 2 | 0 | 0 | ||
24 | CreditAccount | 13 | 0 | 1 | 0 | 5 | 0 | 0 | ||
25 | TTLInboundEscalatedCalls | 217 | 8 | 9 | 7 | 14 | 6 | 1 | ||
26 | OtherCalls | |||||||||
27 | CreditAccount | 759 | 3 | 17 | 19 | 26 | 15 | 14 | ||
28 | BunningsStores | 689 | 7 | 12 | 12 | 6 | 13 | 8 | ||
29 | AllOther | 443 | 16 | 8 | 0 | 9 | 2 | 0 | ||
30 | TTLOtherInboundEnquiries | 1891 | 26 | 37 | 31 | 41 | 30 | 22 | ||
31 | ||||||||||
32 | TTLInboundEnquiries | 8505 | 165 | 243 | 209 | 203 | 137 | 144 | ||
33 | ||||||||||
34 | InboundCallSummary | |||||||||
35 | ||||||||||
36 | TTLTradeCardInboundCalls | 3083 | 110 | 142 | 122 | 108 | 81 | 82 | ||
37 | TTLOwnerBuilderCardCalls | 368 | 15 | 15 | 14 | 13 | 3 | 8 | ||
38 | TTLInboundRenewalApplications | 1038 | 0 | 22 | 17 | 19 | 29 | 24 | ||
39 | TTLInboundApplications | 542 | 50 | 17 | 25 | 22 | 20 | 12 | ||
40 | ConversionRatioApps:Calls | 0.457838308 | 0.4 | 0.248408 | 0.308824 | 0.338843 | 0.583333 | 0.4 | ||
41 | ||||||||||
42 | OutboundCalls | |||||||||
43 | TradeCard | 1891 | 27 | 39 | 26 | 46 | 13 | 9 | ||
44 | OwnerBuilderCard | 216 | 10 | 19 | 10 | 13 | 7 | 0 | ||
45 | CreditAccount | 113 | 3 | 4 | 6 | 13 | 2 | 0 | ||
46 | TTLOutboundCallsMade | 2220 | 40 | 62 | 42 | 72 | 22 | 9 | ||
47 | ||||||||||
48 | MessageBank | |||||||||
49 | NumberofMessagesLeft | 77 | 77 | 0 | 0 | 0 | 0 | 0 | ||
50 | MessagesfromBunningsStores/HeadOffice | 4334 | 0 | 61 | 47 | 58 | 121 | 85 | ||
51 | TTLMessagesleft | 287 | 77 | 8 | 4 | 2 | 14 | 9 | ||
52 | Irretrievablenumbers | 4554 | 10 | 69 | 51 | 60 | 135 | 94 | ||
53 | NumberofCallsReturned(Outbound) | 1256 | 89 | 13 | 29 | 17 | 41 | 23 | ||
54 | 2789 | 65 | 59 | 55 | 100 | 79 | ||||
55 | Non-callActivity | |||||||||
56 | ||||||||||
57 | TradeCardApplicationsProcessed | 132 | 132 | 0 | 0 | 0 | 0 | 0 | ||
58 | TradeCardRenewalsandReplacements | 5509 | 21 | 106 | 55 | 62 | 39 | 41 | ||
59 | TradeCardApplicationsDeclined | 1025 | 27 | 27 | 24 | 23 | 25 | 15 | ||
60 | OwnerBuilderCardApplicationsProcessed | 365 | 36 | 5 | 1 | 17 | 0 | 1 | ||
61 | OwnerBuilderCardRenewalsandReplacements | 1138 | 15 | 31 | 13 | 26 | 8 | 41 | ||
62 | OwnerBuilderCardApplicationsDeclined | 125.2307692 | 8.230769 | 6 | 10 | 4 | 10 | 17 | ||
63 | TTLApplicationsReceived | 298 | 231 | 2 | 0 | 1 | 0 | 0 | ||
Summory |
Ok if you look at the formulas above you will see how they are working its basically only the sheet name that is changing.
I have to do this formula for 170 weeks, and i REALLY REALLY REALLY dont want to do it 1 by 1... is there a quicker way to reference this data????