Hey,
Is the number of surveys fixed at 31? This is hard to determine, you can use Goal Seek to calculate a number of surveys based on the 98% criteria but again, this isn't very obvious, using goal seek gets 30.38 surveys (30.38 / 31 = 98%) but this sounds illogical as you can't have 0.38 of a survey? If it remained fixed that only 1 survey was dissatisfied then you would want 49 / 50 surveys to reach 98%