Open Ticket Age - Week Calculation

JaiPrakash

New Member
Joined
Aug 7, 2017
Messages
6
Hello Experts,
I need help for creating an Open aging incident report. I’m part of Service desk and my team lead has assigned me this task.
I have pulled raw_data of incidents from ServiceNow a ticketing tool that we use. Below is how the raw data looks. Raw data generated on 4-Aug-2017

[TABLE="width: 0, align: left"]
<tbody>[TR]
[TD]Incident Number
[/TD]
[TD]Region
[/TD]
[TD]Assignment Group
[/TD]
[TD]Status
[/TD]
[TD]Status Reason
[/TD]
[TD]FS
[/TD]
[TD]Incident Type
[/TD]
[TD]Opened_Date
[/TD]
[TD]Open Aging
[/TD]
[/TR]
[TR]
[TD]INC000012341216
[/TD]
[TD]ASIA
[/TD]
[TD]SERVICES CAMPUS
[/TD]
[TD]Pending
[/TD]
[TD]Hold
[/TD]
[TD]All
[/TD]
[TD]Service Restoration
[/TD]
[TD]7/16/2017 20:56
[/TD]
[TD]11-19 Days
[/TD]
[/TR]
[TR]
[TD]INC001112350199
[/TD]
[TD]North America
[/TD]
[TD]SERVICE DESK NAM
[/TD]
[TD]Pending
[/TD]
[TD]Action Required
[/TD]
[TD]All
[/TD]
[TD]Service Restoration
[/TD]
[TD]8/1/2017 5:00
[/TD]
[TD]0-3 Days
[/TD]
[/TR]
[TR]
[TD]INC000012284029
[/TD]
[TD]ASIA
[/TD]
[TD]SERVICES CAMPUS
[/TD]
[TD]Pending
[/TD]
[TD]Awaiting Vendor Action
[/TD]
[TD]All
[/TD]
[TD]Service Restoration
[/TD]
[TD]7/6/2017 1:01
[/TD]
[TD]20-29 Days
[/TD]
[/TR]
[TR]
[TD]INC000012342051
[/TD]
[TD]LATIN AM
[/TD]
[TD]SERVICE DESK LAT
[/TD]
[TD]Assigned
[/TD]
[TD]Action Required
[/TD]
[TD]All
[/TD]
[TD]Service Restoration
[/TD]
[TD]7/17/2017 1:26
[/TD]
[TD]11-19 Days
[/TD]
[/TR]
[TR]
[TD]INC000012431380
[/TD]
[TD]LATIN AM
[/TD]
[TD]SERVICES STAFFED
[/TD]
[TD]Assigned
[/TD]
[TD]NULL
[/TD]
[TD]All
[/TD]
[TD]Service Restoration
[/TD]
[TD]8/1/2017 5:02
[/TD]
[TD]0-3 Days
[/TD]
[/TR]
[TR]
[TD]INC000012285934
[/TD]
[TD]North America
[/TD]
[TD]SERVICE DESK STAFFED
[/TD]
[TD]Assigned
[/TD]
[TD]NULL
[/TD]
[TD]All
[/TD]
[TD]Service Restoration
[/TD]
[TD]7/6/2017 7:53
[/TD]
[TD]20-29 Days
[/TD]
[/TR]
[TR]
[TD]INC000011933357
[/TD]
[TD]North America
[/TD]
[TD]SERVICE DESK NAM
[/TD]
[TD]Pending
[/TD]
[TD]Awaiting Vendor Action
[/TD]
[TD]All
[/TD]
[TD]Service Restoration
[/TD]
[TD]5/9/2017 10:11
[/TD]
[TD]30+ Days
[/TD]
[/TR]
[TR]
[TD]INC000012415637
[/TD]
[TD]ASIA
[/TD]
[TD]SERVICES CAMPUS
[/TD]
[TD]Pending
[/TD]
[TD]Hold
[/TD]
[TD]All
[/TD]
[TD]Service Restoration
[/TD]
[TD]7/28/2017 10:16
[/TD]
[TD]4-7 Days
[/TD]
[/TR]
[TR]
[TD]INC000012394801
[/TD]
[TD]LATIN AM
[/TD]
[TD]REMOTE SD
[/TD]
[TD]Pending
[/TD]
[TD]Hold
[/TD]
[TD]All
[/TD]
[TD]Service Restoration
[/TD]
[TD]7/25/2017 11:48
[/TD]
[TD]8-10 Days
[/TD]
[/TR]
</tbody>[/TABLE]





Below is how I’ve been asked to build the report:
[TABLE="width: 0"]
<tbody>[TR]
[TD]
[/TD]
[TD][/TD]
[TD][/TD]
[TD][/TD]
[TD][/TD]
[/TR]
[TR]
[TD]Current Week
[/TD]
[TD]Prior Week
[/TD]
[TD] Two Weeks Prior
[/TD]
[TD]Four Weeks Prior
[/TD]
[/TR]
[TR]
[TD]0-3 Days
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]4-7 Days
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]8-10 Days
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]11-19 Days
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]20-29 Days
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]30+ Days
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[TD]
[/TD]
[/TR]
</tbody>[/TABLE]

Please help!!
Thanks.
 

Excel Facts

Did you know Excel offers Filter by Selection?
Add the AutoFilter icon to the Quick Access Toolbar. Select a cell containing Apple, click AutoFilter, and you will get all rows with Apple

Forum statistics

Threads
1,223,903
Messages
6,175,289
Members
452,631
Latest member
a_potato

We've detected that you are using an adblocker.

We have a great community of people providing Excel help here, but the hosting costs are enormous. You can help keep this site running by allowing ads on MrExcel.com.
Allow Ads at MrExcel

Which adblocker are you using?

Disable AdBlock

Follow these easy steps to disable AdBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the icon in the browser’s toolbar.
2)Click on the "Pause on this site" option.
Go back

Disable AdBlock Plus

Follow these easy steps to disable AdBlock Plus

1)Click on the icon in the browser’s toolbar.
2)Click on the toggle to disable it for "mrexcel.com".
Go back

Disable uBlock Origin

Follow these easy steps to disable uBlock Origin

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back

Disable uBlock

Follow these easy steps to disable uBlock

1)Click on the icon in the browser’s toolbar.
2)Click on the "Power" button.
3)Click on the "Refresh" button.
Go back
Back
Top