chadlaw32
Board Regular
- Joined
- Jul 29, 2014
- Messages
- 84
- Office Version
- 365
- 2019
- 2016
- Platform
- Windows
I am trying to write a formula that gives me a 1 if user, ticket, and time(within 10 minutes of each other) are the same. for example the second and third entries one of those would get a 1 the other would get a 0. Any ideas?
| User | Created | Comment | Ticket Type | Ticket Number | Link | Category | Subcategory |
| Derrick McDonald | 7/30/2021 5:55 | Comment added 'Calling for update.' | Incident | 18144 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Interface/Circuit | Down |
| Derrick McDonald | 7/30/2021 5:54 | Comment added '137/142 online. Monitoring.' | Incident | 18417 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:54 | Name is 22 Modems Offline scsen002cme - cable-mac 22 CMAC-22; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | 18417 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:48 | Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Resolved' to 'Closed'. | Incident | 18425 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:48 | Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Recovered' to 'Resolved'. | Incident | 18425 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:48 | 'Resolution Code' is 'Generic'. | Incident | 18425 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 5:44 | Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Pending Assignment' to 'Recovered'. | Incident | 18425 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 5:43 | Name is 24 Modems Offline waeph001cmj - CATV-MAC 3 3A17A1; 'State' changed from 'Resolved' to 'Closed'. | Incident | 18426 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 5:43 | Name is 24 Modems Offline waeph001cmj - CATV-MAC 3 3A17A1; 'State' changed from 'Updated' to 'Resolved'. | Incident | 18426 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 5:43 | 'Resolution Code' is 'Generic'. | Incident | 18426 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 5:43 | Comment added 'BBX showing 65/66 modems are online. Potential polling issue.' | Incident | 18426 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 5:42 | Name is 24 Modems Offline waeph001cmj - CATV-MAC 3 3A17A1; 'Assignee' changed from 'NOC' to 'Eric Cookson'. | Incident | 18426 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 5:39 | Comment added 'Checking' | Incident | 18426 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 5:39 | Name is 24 Modems Offline waeph001cmj - CATV-MAC 3 3A17A1; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Eric Cookson'. | Incident | 18426 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:38 | Comment added 'Modems appear to be recovering. This appears to be flapping.' | Incident | 18417 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:37 | File image.png uploaded | Incident | 18417 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:37 | File image.png uploaded | Incident | 18417 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:36 | Comment added '111/142 showing online. Checking power.' | Incident | 18417 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:36 | Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Updated' to 'Recovered'. | Incident | 18425 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:36 | Comment added '104/106 online. Monitoring.' | Incident | 18425 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:35 | Name is 22 Modems Offline scsen002cme - cable-mac 22 CMAC-22; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | 18417 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:35 | Name is 11 Modems Offline scsen002cme - cable-mac 15 CMAC-15; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Derrick McDonald'. | Incident | 18425 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:34 | Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'Category' changed from 'Network Performance' to 'Network Outage'.; 'Subcategory' changed from 'Node Unresponsive' to 'Commercial Power'.; 'Region' is 'Southeast'.; 'City' is 'Seneca SC'.; 'Address/Node' is 'C30'.; 'Action Taken' is 'Verified Commercial Power Called On Call'.; 'Impacted Customers' is '23'.; 'Total Customers on Node' is '123'.; 'Time Zone' is 'Eastern Time'.; 'Power Company' is 'Duke Energy'.; 'Start Time' is 'Jul 30 2021 - 5:34AM'. | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:33 | Comment added '' | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:33 | File image.png uploaded | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:33 | File image.png uploaded | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:33 | Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:30 | Comment updated 'Liberty SC' | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:30 | Comment added '' | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:30 | File image.png uploaded | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:30 | File image.png uploaded | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:30 | Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:29 | Comment added '103/125 online per BBX. Checking power.' | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:29 | Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:28 | Comment added 'Checking validity' | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:27 | Name is 23 Modems Offline scsen002cme - cable-mac 13 CMAC-13; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Derrick McDonald'. | Incident | 18424 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:27 | Name is 17 Modems Offline lawlk001cmh - CATV-MAC 14 WL20(); 'State' changed from 'Resolved' to 'Closed'. | Incident | 18027 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:27 | Name is 17 Modems Offline lawlk001cmh - CATV-MAC 14 WL20(); 'State' changed from 'Flapping' to 'Resolved'. | Incident | 18027 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:27 | 'Resolution Code' is 'Generic'. | Incident | 18027 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:24 | Comment added 'New ETR' | Incident | 18406 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:24 | File image.png uploaded | Incident | 18406 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:24 | File image.png uploaded | Incident | 18406 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:24 | Name is Master Ticket - 312 Modems Offline ncfrc001cme - cable-mac 43 50B1_N50; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | 18406 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:23 | Remove tags [Assignment Breach] | Incident | 18406 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Commercial Power |
| Derrick McDonald | 7/30/2021 5:23 | Name is 21 Modems Offline ncfrc001cme - cable-mac 28 51B2_512; 'State' changed from 'Resolved' to 'Closed'. | Incident | 18404 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:23 | Name is 21 Modems Offline ncfrc001cme - cable-mac 28 51B2_512; 'State' changed from 'Updated' to 'Resolved'. | Incident | 18404 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:23 | 'Resolution Code' is 'Generic'. | Incident | 18404 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:23 | Name is 29 Modems Offline ncfrc001cme - cable-mac 55 50A2_N5A; 'State' changed from 'Resolved' to 'Closed'. | Incident | 18407 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:23 | Name is 29 Modems Offline ncfrc001cme - cable-mac 55 50A2_N5A; 'State' changed from 'Updated' to 'Resolved'. | Incident | 18407 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:23 | 'Resolution Code' is 'Generic'. | Incident | 18407 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:22 | Name is 101 Modems Offline ncfrc001cme - cable-mac 50 53A1_F53|53A2_FC2; 'State' changed from 'Resolved' to 'Closed'. | Incident | 18405 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:22 | Name is 101 Modems Offline ncfrc001cme - cable-mac 50 53A1_F53|53A2_FC2; 'State' changed from 'Updated' to 'Resolved'. | Incident | 18405 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:22 | 'Resolution Code' is 'Generic'. | Incident | 18405 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:21 | Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'State' changed from 'Updated' to 'Resolved'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:21 | 'Resolution Code' is 'Generic'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:21 | 'End time' is 'Jul 30 2021 - 5:21AM'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:21 | 'Cause' is 'Recovered during investigation'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:21 | Comment added 'BBX shows 102/103 online. Monitoring for stability.' | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:20 | Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Eric Cookson | 7/30/2021 5:19 | Comment added 'Power outage has been resolved modems still showing down as the spans are still down and are currently under repair. ETR for spans being fixed is 08:00 EST.' | Incident | 18397 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 5:19 | Add tags [ETR 08:00 EST] | Incident | 18397 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 5:19 | Remove tags [ETR 06:00 EST] | Incident | 18397 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 5:19 | Remove tags [commercial power] | Incident | 18397 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 5:17 | Name is 24 Modems Offline scgre003cme - cable-mac 36 CMAC-36; 'Subcategory' changed from 'Commercial Power' to 'Hard Down'.; 'Action Taken' changed from 'Verified outage checked commercial power ' to 'Commercial power resolved tech have'.; 'Cause' is '4 spans are down'. | Incident | 18397 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Derrick McDonald | 7/30/2021 5:10 | Comment added '' | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:10 | File image.png uploaded | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:10 | File image.png uploaded | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:10 | Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:10 | Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Category' changed from 'Network Performance' to 'Network Outage'.; 'Subcategory' changed from 'Node Unresponsive' to 'Hard Down'.; 'Region' is 'Southeast'.; 'City' is 'NewTazewell TN'.; 'Address/Node' is 'DE26'.; 'Time Detected' is 'Jul 30 2021 - 4:47AM'.; 'Start Time' is 'Jul 30 2021 - 4:47AM'.; 'Impacted Customers' is '16'.; 'Total Customers on Node' is '102'.; 'Outage Type' is 'Unplanned'.; 'Services' is 'All'.; 'Effects' is 'No service'.; 'Action Taken' is 'Verified Commercial Power'.; 'Time Zone' is 'Central Time'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:08 | Comment added 'No reported outages at the moment though a large storm is passing through and it may not be safe to dispatch at this moment.' | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:07 | Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Eric Cookson | 7/30/2021 5:05 | Name is 22 Modems Offline scsen002cme - cable-mac 22 CMAC-22; 'Assignee' changed from 'NOC' to 'Eric Cookson'. | Incident | 18417 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 5:04 | Comment added 'Cumberland Gap' | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:04 | File image.png uploaded | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:04 | File image.png uploaded | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:04 | Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:03 | Comment added 'BBX shows 85/102 online. Checking power.' | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Derrick McDonald | 7/30/2021 5:01 | Name is 14 Modems Offline tntaz001cmh - CATV-MAC 16 DE26; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Derrick McDonald'. | Incident | Incident | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Incident | Incident |
| Eric Cookson | 7/30/2021 4:57 | Name is Master - daltxfh1dw1 <Windstream CID: WS/KGUS/800979//WXN > menar001dw1 - Down; 'State' changed from 'Updated' to 'Resolved'. | Incident | 18152 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Interface/Circuit | Down |
| Eric Cookson | 7/30/2021 4:57 | 'Resolution Code' is 'Generic'. | Incident | 18152 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Interface/Circuit | Down |
| Eric Cookson | 7/30/2021 4:57 | Comment added 'Latest update from Windstream indicates this has been resolved. menar001dw1 is back up. Customer: VYVE BROADBAND A LLC Circuit ID: WS/KGUS/800979/ /WXN / Trouble Ticket#: INC000048458029 Customer Ticket#: 18152 Reported By: Vyve Vyve Phone: Status: Referred Date: 07/29/21 15:58:39 Description: Vyve Preferred Contact: Phone 87744019889 noc@vyveebb.com TT 18152. John reports 10GB WS/KGUS/800979/ /WXN / Data Down on 7/29/2021 at 2:08:46 PM CT. Circuit has worked before. Access: 24/7 Intrusive=Y Power=Y. Advised dispatch charges may apply. CNOC at 844-946-2662. All Devices: N/A Worklog Update: Greetings Valued Windstream Customer Your trouble ticket that has been associated with a higher-level ticket impacting the Windstream Network has been RESOLVED. Troubleshooting Steps Taken: Referred to TNOC Resolution: LEC is now hands off. Splice enclosure is secured. TNOC has confirmed that services are restored. If your service has not restored or if you have questions... | Incident | 18152 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Interface/Circuit | Down |
| Eric Cookson | 7/30/2021 4:54 | Name is Master - daltxfh1dw1 <Windstream CID: WS/KGUS/800979//WXN > menar001dw1 - Down; 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Eric Cookson'. | Incident | 18152 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Interface/Circuit | Down |
| Eric Cookson | 7/30/2021 4:44 | Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'State' changed from 'Resolved' to 'Closed'. | Incident | 18422 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 4:44 | Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'State' changed from 'Updated' to 'Resolved'. | Incident | 18422 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 4:44 | 'Resolution Code' is 'Generic'. | Incident | 18422 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 4:44 | Comment added 'BBX shows 70/72 modems are currently online this has recovered.' | Incident | 18422 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 4:44 | Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'Assignee' changed from 'NOC' to 'Eric Cookson'. | Incident | 18422 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 4:40 | Name is 92 Modems Offline scgre003cme - cable-mac 23 CMAC-23; 'State' changed from 'Updated' to 'Resolved'. | Incident | 18410 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 4:40 | 'Resolution Code' is 'Generic'. | Incident | 18410 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 4:40 | Comment added 'Modems have recovered Called Charles back to get the cause and it was a tripped breaker.' | Incident | 18410 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 4:38 | 'Cause' changed from 'TBD' to 'Tripped Breaker'. | Incident | 18410 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 4:36 | 'Time Dispatched' is 'Jul 30 2021 - 3:01AM'. | Incident | 18410 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 4:35 | 'End time' is 'Jul 30 2021 - 5:32AM'. | Incident | 18410 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Eric Cookson | 7/30/2021 4:34 | Name is 92 Modems Offline scgre003cme - cable-mac 23 CMAC-23; 'Assignee' changed from 'Derrick McDonald' to 'Eric Cookson'. | Incident | 18410 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Derrick McDonald | 7/30/2021 4:28 | Name is Interface GigabitEthernet4/6 ----- SonicWall ----- is down - camts001rtc; 'State' changed from 'Resolved' to 'Closed'. | Incident | 18401 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Networking | 18401 |
| Derrick McDonald | 7/30/2021 4:28 | Name is Interface GigabitEthernet4/6 ----- SonicWall ----- is down - camts001rtc; 'State' changed from 'Pending Assignment' to 'Resolved'. | Incident | 18401 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Networking | 18401 |
| Derrick McDonald | 7/30/2021 4:28 | 'Resolution Code' is 'Generic'. | Incident | 18401 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Networking | 18401 |
| Derrick McDonald | 7/30/2021 4:27 | Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | 18422 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 4:27 | Comment added 'Checking this' | Incident | 18422 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Eric Cookson | 7/30/2021 4:26 | Name is 10 Modems Offline lawlk001cmh - CATV-MAC 17 Welsh3(); 'State' changed from 'Pending Assignment' to 'Assigned'.; 'Assignee' changed from 'Network Operations Center' to 'Eric Cookson'. | Incident | 18422 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 4:24 | Comment added 'Hugh Mundy on site and is working.' | Incident | 18410 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Derrick McDonald | 7/30/2021 4:24 | Name is 92 Modems Offline scgre003cme - cable-mac 23 CMAC-23; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | 18410 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Derrick McDonald | 7/30/2021 4:23 | Comment added 'Brandon TOM Called - Outage in Edgefield SC has 4 spans of trunk down. Gathering additoinal resources for restoration. Very Tenative ETR 8:00 AM' | Incident | 18397 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Derrick McDonald | 7/30/2021 4:23 | Name is 24 Modems Offline scgre003cme - cable-mac 36 CMAC-36; 'Assignee' changed from 'NOC' to 'Derrick McDonald'. | Incident | 18397 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Derrick McDonald | 7/30/2021 4:17 | Name is Enterprise KS Temp @ UPS is 112*; Abilene CMTS to Enterprise Modems Offline (Power); 'State' changed from 'Resolved' to 'Closed'. | Incident | 18342 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Hard Down |
| Derrick McDonald | 7/30/2021 4:12 | Name is 77 Modems Offline scsen002cme - cable-mac 1 CMAC 1; 'State' changed from 'Resolved' to 'Closed'. | Incident | 18299 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Degraded Service |
| Derrick McDonald | 7/30/2021 4:12 | Name is 77 Modems Offline scsen002cme - cable-mac 1 CMAC 1; 'State' changed from 'Recovered' to 'Resolved'. | Incident | 18299 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Degraded Service |
| Derrick McDonald | 7/30/2021 4:12 | 'End time' is 'Jul 29 2021 - 9:43PM'. | Incident | 18299 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Outage | Degraded Service |
| Derrick McDonald | 7/30/2021 4:09 | Name is 13 Modems Offline lawlk001cmh - CATV-MAC 7 WL21()WL22; 'State' changed from 'Resolved' to 'Closed'. | Incident | 18341 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 4:09 | Name is 13 Modems Offline lawlk001cmh - CATV-MAC 7 WL21()WL22; 'State' changed from 'Updated' to 'Resolved'. | Incident | 18341 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
| Derrick McDonald | 7/30/2021 4:09 | Comment added 'Flapping. Currently holding at 187/189 online. Monitoring.' | Incident | 18341 | =HYPERLINK(Sign into ServiceDesk by - SolarWinds Service Desk) | Network Performance | Node Unresponsive |
