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| A | B | C | D | E | F | G | H | I |
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Short Description | Configuration Item | Key word | Configuration item | | | | | | |
Active | Active Directory | | | | | | | | |
RSA : Authentication issue / | Benefit | BenefitConnect | | | | | | | |
Active Dierctory - Password reset | Active Directory | Desktop | laptop issue | | | | | | |
Benefit Connect - Unable to access site - page cannot be displayed | BenefitConnect | Laptop | laptop issue | | | | | | |
Desktop Issue-Running on Low space | laptop issue | Excel | Excel | | | | | | |
Excel - Timesheet tool is disappeared | Excel | Outlook | Outlook | | | | | | |
F5 VPN - Unable to login | RSA | VPN | RSA | | | | | | |
Install Software- Request to install SQL EXPR | Software Installation Request | Install | Software Installation Request | | | | | | |
Outlook-Unable to open | Outlook | | | | | | | | |
VPN - unable to login to Cisco anyconnect | RSA | | | | | | | | |
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Sheet4
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Your sample seems to show some discrepancies. I think it will be tricky to set up your key word table, but it should help.