Excel 2010 hangs/crashes on a daily basis!

[bertles86]

Hi folks,

I am running:

Microsoft Excel 2010
Microsoft Windows 7 Professional 32-Bit

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I have just migrated to a new machine, with a fresh copy of windows and office, and the identical problem from the previous machine remains, so please help!

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At random points several different spreadsheets hang, crash and freeze up Excel on a consistent daily basis.

I have checked that:

• It's not an old sheet, still happens with brand new sheets
• I've disabled protected view options
• I've saved files in a different location (local/network)
• I've altered filenames
• I've disabled all Macros

This is really infuriating now because, as far as I can tell this is an out and out bug in Excel 2010.

It is frequently on clicking 'Save As' or just 'Save' in general, be we saving it as .xlsx, a template or .pdf.

So please help, here is the log from Event Viewer:

Log Name: Application
Source: Application Hang
Date: 11/04/2011 17:47:42
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: RobSutherland
Description:
The program EXCEL.EXE version 14.0.4756.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1194
Start Time: 01cbf85d81042ab7
Termination Time: 0
Application Path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
Report Id: 55327d61-645b-11e0-a9f5-f46d048dfe43

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-11T16:47:42.000000000Z" />
<EventRecordID>2214</EventRecordID>
<Channel>Application</Channel>
<Computer>RobSutherland</Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>14.0.4756.1000</Data>
<Data>1194</Data>
<Data>01cbf85d81042ab7</Data>
<Data>0</Data>
<Data>C:\Program Files\Microsoft Office\Office14\EXCEL.EXE</Data>
<Data>55327d61-645b-11e0-a9f5-f46d048dfe43</Data>
<Binary>430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000</Binary>
</EventData>
</Event>

 

[bertles86]

Okay, well I've set it to MS XPS as default, and will give it 24hrs.

Watch this space!

 

[bertles86]

The default printer trick seems to have worked.

So the HP Officejet 5400 only has a built in driver for Windows 7, HP do not offer another one on their website.

So I set default printer to M$ XPS Viewer, and will leave it so until we can buy a new printer which has an official HP driver for W7.

Bit of a cop out from M$/HP but at least we know what is wrong now.

Thanks for the help.

 

[RoryA]

Excel and HP have a long history of driver problems (I always used to use Laserjet IV drivers regardless of what the actual laserjet model was as they seemed most stable). Latest versions of Excel do seem to be incredibly sensitive about printer drivers.