mgerald
New Member
- Joined
- May 7, 2021
- Messages
- 4
- Office Version
- 365
- Platform
- Windows
My boss has asked me to give him a chart or table of the times when we get the highest call volumes.
The DL from the call center for the last month is 928 rows so I have to find a way to show him the information.
I feel pretty certain that he will want to see a grouping of the days of the week with the times the calls come in.
I only need the number from the summary line for each day in the attached sheet but I need to keep it associated with the day and time it occurred.
I am at a loss of how to proceed. I hope someone can point me in the right direction.
The DL from the call center for the last month is 928 rows so I have to find a way to show him the information.
I feel pretty certain that he will want to see a grouping of the days of the week with the times the calls come in.
I only need the number from the summary line for each day in the attached sheet but I need to keep it associated with the day and time it occurred.
I am at a loss of how to proceed. I hope someone can point me in the right direction.
Book2 | |||||
---|---|---|---|---|---|
A | B | C | |||
1 | Date and Time | Call Center Name | Calls Queued | ||
2 | 04/01/2021, 07:00 AM | Help Desk | 1 | ||
3 | Summary | 1 | |||
4 | 04/01/2021, 08:00 AM | Help Desk | 2 | ||
5 | Help Desk Overflow | 3 | |||
6 | Summary | 5 | |||
7 | 04/01/2021, 09:00 AM | Help Desk | 2 | ||
8 | Help Desk Overflow | 2 | |||
9 | Summary | 4 | |||
10 | 04/01/2021, 10:00 AM | Help Desk | 1 | ||
11 | Summary | 1 | |||
12 | 04/01/2021, 11:00 AM | Help Desk | 3 | ||
13 | Help Desk Overflow | 1 | |||
14 | Summary | 4 | |||
15 | 04/01/2021, 12:00 PM | Help Desk | 1 | ||
16 | Summary | 1 | |||
17 | 04/01/2021, 01:00 PM | Help Desk | 3 | ||
18 | Help Desk Overflow | 1 | |||
19 | Summary | 4 | |||
20 | 04/01/2021, 02:00 PM | Help Desk | 3 | ||
21 | Help Desk Overflow | 1 | |||
22 | Summary | 4 | |||
23 | 04/01/2021, 03:00 PM | Help Desk | 2 | ||
24 | Help Desk Overflow | 2 | |||
25 | Summary | 4 | |||
26 | 04/01/2021, 04:00 PM | Help Desk | 2 | ||
27 | Help Desk Overflow | 1 | |||
28 | Summary | 3 | |||
29 | 04/01/2021, 05:00 PM | Help Desk | 3 | ||
30 | Help Desk Overflow | 10 | |||
31 | Summary | 13 | |||
32 | 04/01/2021, 06:00 PM | Help Desk | 3 | ||
33 | Help Desk Overflow | 8 | |||
34 | Summary | 11 | |||
35 | 04/02/2021, 07:00 AM | Help Desk | 2 | ||
36 | Help Desk Overflow | 5 | |||
37 | Summary | 7 | |||
38 | 04/02/2021, 08:00 AM | Help Desk | 14 | ||
39 | Help Desk Overflow | 15 | |||
40 | Summary | 29 | |||
41 | 04/02/2021, 09:00 AM | Help Desk | 5 | ||
42 | Help Desk Overflow | 8 | |||
43 | Summary | 13 | |||
44 | 04/02/2021, 10:00 AM | Help Desk | 5 | ||
45 | Help Desk Overflow | 6 | |||
46 | Summary | 11 | |||
47 | 04/02/2021, 11:00 AM | Help Desk | 1 | ||
48 | Help Desk Overflow | 3 | |||
49 | Summary | 4 | |||
50 | 04/02/2021, 12:00 PM | Help Desk | 6 | ||
51 | Help Desk Overflow | 3 | |||
52 | Summary | 9 | |||
53 | 04/02/2021, 01:00 PM | Help Desk | 1 | ||
54 | Help Desk Overflow | 1 | |||
55 | Summary | 2 | |||
56 | 04/02/2021, 02:00 PM | Help Desk | 1 | ||
57 | Help Desk Overflow | 2 | |||
58 | Summary | 3 | |||
59 | 04/02/2021, 03:00 PM | Help Desk | 1 | ||
60 | Help Desk Overflow | 2 | |||
61 | Summary | 3 | |||
62 | 04/02/2021, 04:00 PM | Help Desk | 1 | ||
63 | Help Desk Overflow | 1 | |||
64 | Summary | 2 | |||
65 | 04/02/2021, 05:00 PM | Help Desk Overflow | 1 | ||
66 | Summary | 1 | |||
67 | 04/03/2021, 08:00 AM | Help Desk | 6 | ||
68 | Help Desk Overflow | 13 | |||
69 | Summary | 19 | |||
70 | 04/03/2021, 09:00 AM | Help Desk | 3 | ||
71 | Help Desk Overflow | 8 | |||
72 | Summary | 11 | |||
73 | 04/03/2021, 10:00 AM | Help Desk | 2 | ||
74 | Help Desk Overflow | 4 | |||
75 | Summary | 6 | |||
76 | 04/03/2021, 11:00 AM | Help Desk | 1 | ||
77 | Help Desk Overflow | 3 | |||
78 | Summary | 4 | |||
79 | 04/03/2021, 12:00 PM | Help Desk | 2 | ||
80 | Help Desk Overflow | 3 | |||
81 | Summary | 5 | |||
82 | 04/03/2021, 02:00 PM | Help Desk Overflow | 1 | ||
83 | Summary | 1 | |||
84 | 04/03/2021, 04:00 PM | Help Desk | 2 | ||
85 | Help Desk Overflow | 1 | |||
86 | Summary | 3 | |||
87 | 04/03/2021, 07:00 PM | Help Desk Overflow | 1 | ||
88 | Summary | 1 | |||
89 | 04/04/2021, 09:00 AM | Help Desk | 1 | ||
90 | Summary | 1 | |||
91 | 04/04/2021, 10:00 AM | Help Desk | 2 | ||
92 | Summary | 2 | |||
93 | 04/04/2021, 02:00 PM | Help Desk | 2 | ||
94 | Help Desk Overflow | 1 | |||
95 | Summary | 3 | |||
96 | 04/04/2021, 03:00 PM | Help Desk Overflow | 5 | ||
97 | Summary | 5 | |||
98 | 04/04/2021, 09:00 PM | Help Desk Overflow | 2 | ||
99 | Summary | 2 | |||
100 | 04/05/2021, 07:00 AM | Help Desk | 1 | ||
101 | Help Desk Overflow | 2 | |||
102 | Summary | 3 | |||
103 | 04/05/2021, 08:00 AM | Help Desk | 11 | ||
104 | Help Desk Overflow | 13 | |||
105 | Summary | 24 | |||
106 | 04/05/2021, 09:00 AM | Help Desk | 5 | ||
107 | Help Desk Overflow | 5 | |||
108 | Summary | 10 | |||
109 | 04/05/2021, 10:00 AM | Help Desk | 7 | ||
110 | Help Desk Overflow | 4 | |||
111 | Summary | 11 | |||
112 | 04/05/2021, 11:00 AM | Help Desk | 5 | ||
113 | Help Desk Overflow | 5 | |||
114 | Summary | 10 | |||
115 | 04/05/2021, 12:00 PM | Help Desk | 4 | ||
116 | Help Desk Overflow | 2 | |||
117 | Summary | 6 | |||
118 | 04/05/2021, 01:00 PM | Help Desk | 4 | ||
119 | Help Desk Overflow | 1 | |||
120 | Summary | 5 | |||
121 | 04/05/2021, 02:00 PM | Help Desk | 4 | ||
122 | Help Desk Overflow | 3 | |||
123 | Summary | 7 | |||
124 | 04/05/2021, 03:00 PM | Help Desk | 5 | ||
125 | Help Desk Overflow | 2 | |||
126 | Summary | 7 | |||
127 | 04/05/2021, 04:00 PM | Help Desk | 5 | ||
128 | Help Desk Overflow | 2 | |||
129 | Summary | 7 | |||
130 | 04/05/2021, 05:00 PM | Help Desk | 3 | ||
131 | Help Desk Overflow | 3 | |||
132 | Summary | 6 | |||
133 | 04/05/2021, 06:00 PM | Help Desk | 1 | ||
134 | Summary | 1 | |||
135 | 04/05/2021, 07:00 PM | Help Desk Overflow | 1 | ||
136 | Summary | 1 | |||
137 | 04/05/2021, 08:00 PM | Help Desk Overflow | 1 | ||
138 | Summary | 1 | |||
139 | 04/05/2021, 09:00 PM | Help Desk Overflow | 1 | ||
140 | Summary | 1 | |||
141 | 04/06/2021, 07:00 AM | Help Desk | 2 | ||
142 | Help Desk Overflow | 2 | |||
143 | Summary | 4 | |||
144 | 04/06/2021, 08:00 AM | Help Desk | 9 | ||
145 | Help Desk Overflow | 6 | |||
146 | Summary | 15 | |||
147 | 04/06/2021, 09:00 AM | Help Desk | 10 | ||
148 | Help Desk Overflow | 1 | |||
149 | Summary | 11 | |||
150 | 04/06/2021, 10:00 AM | Help Desk | 2 | ||
151 | Help Desk Overflow | 4 | |||
152 | Summary | 6 | |||
153 | 04/06/2021, 11:00 AM | Help Desk | 1 | ||
154 | Help Desk Overflow | 2 | |||
155 | Summary | 3 | |||
156 | 04/06/2021, 12:00 PM | Help Desk | 6 | ||
157 | Help Desk Overflow | 2 | |||
158 | Summary | 8 | |||
159 | 04/06/2021, 01:00 PM | Help Desk | 1 | ||
160 | Help Desk Overflow | 4 | |||
161 | Summary | 5 | |||
162 | 04/06/2021, 02:00 PM | Help Desk | 4 | ||
163 | Help Desk Overflow | 3 | |||
164 | Summary | 7 | |||
165 | 04/06/2021, 03:00 PM | Help Desk | 2 | ||
166 | Help Desk Overflow | 1 | |||
167 | Summary | 3 | |||
168 | 04/06/2021, 04:00 PM | Help Desk | 6 | ||
169 | Help Desk Overflow | 1 | |||
170 | Summary | 7 | |||
171 | 04/06/2021, 05:00 PM | Help Desk | 3 | ||
172 | Help Desk Overflow | 5 | |||
173 | Summary | 8 | |||
174 | 04/06/2021, 06:00 PM | Help Desk | 5 | ||
175 | Help Desk Overflow | 3 | |||
176 | Summary | 8 | |||
177 | 04/06/2021, 07:00 PM | Help Desk Overflow | 1 | ||
178 | Summary | 1 | |||
179 | 04/06/2021, 10:00 PM | Help Desk Overflow | 2 | ||
180 | Summary | 2 | |||
181 | 04/07/2021, 08:00 AM | Help Desk | 7 | ||
182 | Help Desk Overflow | 3 | |||
183 | Summary | 10 | |||
184 | 04/07/2021, 09:00 AM | Help Desk | 5 | ||
185 | Help Desk Overflow | 1 | |||
186 | Summary | 6 | |||
187 | 04/07/2021, 10:00 AM | Help Desk | 6 | ||
188 | Help Desk Overflow | 2 | |||
189 | Summary | 8 | |||
190 | 04/07/2021, 11:00 AM | Help Desk | 2 | ||
191 | Summary | 2 | |||
192 | 04/07/2021, 12:00 PM | Help Desk | 2 | ||
193 | Help Desk Overflow | 2 | |||
194 | Summary | 4 | |||
195 | 04/07/2021, 01:00 PM | Help Desk | 2 | ||
196 | Summary | 2 | |||
197 | 04/07/2021, 02:00 PM | Help Desk | 4 | ||
198 | Summary | 4 | |||
199 | 04/07/2021, 03:00 PM | Help Desk | 6 | ||
200 | Help Desk Overflow | 4 | |||
201 | Summary | 10 | |||
202 | 04/07/2021, 04:00 PM | Help Desk | 2 | ||
203 | Help Desk Overflow | 1 | |||
204 | Summary | 3 | |||
205 | 04/07/2021, 07:00 PM | Help Desk Overflow | 2 | ||
206 | Summary | 2 | |||
207 | 04/08/2021, 07:00 AM | Help Desk | 4 | ||
208 | Summary | 4 | |||
209 | 04/08/2021, 08:00 AM | Help Desk | 10 | ||
210 | Help Desk Overflow | 5 | |||
211 | Summary | 15 | |||
212 | 04/08/2021, 09:00 AM | Help Desk | 9 | ||
213 | Help Desk Overflow | 2 | |||
214 | Summary | 11 | |||
215 | 04/08/2021, 10:00 AM | Help Desk | 3 | ||
216 | Summary | 3 | |||
217 | 04/08/2021, 11:00 AM | Help Desk | 3 | ||
218 | Help Desk Overflow | 1 | |||
219 | Summary | 4 | |||
220 | 04/08/2021, 12:00 PM | Help Desk | 2 | ||
221 | Help Desk Overflow | 2 | |||
222 | Summary | 4 | |||
223 | 04/08/2021, 01:00 PM | Help Desk | 1 | ||
224 | Help Desk Overflow | 1 | |||
225 | Summary | 2 | |||
226 | 04/08/2021, 02:00 PM | Help Desk | 1 | ||
227 | Help Desk Overflow | 1 | |||
228 | Summary | 2 | |||
229 | 04/08/2021, 03:00 PM | Help Desk | 4 | ||
230 | Help Desk Overflow | 6 | |||
231 | Summary | 10 | |||
232 | 04/08/2021, 04:00 PM | Help Desk | 1 | ||
233 | Summary | 1 | |||
234 | 04/08/2021, 05:00 PM | Help Desk | 2 | ||
235 | Help Desk Overflow | 1 | |||
236 | Summary | 3 | |||
237 | 04/08/2021, 06:00 PM | Help Desk Overflow | 2 | ||
238 | Summary | 2 | |||
239 | 04/09/2021, 07:00 AM | Help Desk | 1 | ||
240 | Summary | 1 | |||
241 | 04/09/2021, 08:00 AM | Help Desk | 2 | ||
242 | Help Desk Overflow | 2 | |||
243 | Summary | 4 | |||
244 | 04/09/2021, 09:00 AM | Help Desk | 7 | ||
245 | Help Desk Overflow | 4 | |||
246 | Summary | 11 | |||
247 | 04/09/2021, 10:00 AM | Help Desk | 5 | ||
248 | Help Desk Overflow | 3 | |||
249 | Summary | 8 | |||
250 | 04/09/2021, 11:00 AM | Help Desk | 2 | ||
251 | Help Desk Overflow | 5 | |||
252 | Summary | 7 | |||
253 | 04/09/2021, 12:00 PM | Help Desk | 5 | ||
254 | Help Desk Overflow | 5 | |||
255 | Summary | 10 | |||
256 | 04/09/2021, 01:00 PM | Help Desk | 4 | ||
257 | Help Desk Overflow | 7 | |||
258 | Summary | 11 | |||
259 | 04/09/2021, 02:00 PM | Help Desk | 3 | ||
260 | Help Desk Overflow | 1 | |||
261 | Summary | 4 | |||
262 | 04/09/2021, 03:00 PM | Help Desk | 1 | ||
263 | Help Desk Overflow | 1 | |||
264 | Summary | 2 | |||
265 | 04/09/2021, 04:00 PM | Help Desk | 5 | ||
266 | Help Desk Overflow | 2 | |||
267 | Summary | 7 | |||
268 | 04/09/2021, 05:00 PM | Help Desk | 2 | ||
269 | Help Desk Overflow | 2 | |||
270 | Summary | 4 | |||
271 | 04/09/2021, 06:00 PM | Help Desk | 1 | ||
272 | Help Desk Overflow | 4 | |||
273 | Summary | 5 | |||
274 | 04/09/2021, 08:00 PM | Help Desk Overflow | 1 | ||
275 | Summary | 1 | |||
276 | 04/09/2021, 09:00 PM | Help Desk Overflow | 1 | ||
277 | Summary | 1 | |||
Sheet1 |