Call Center Occupancy

J

Jangjang

New Member
Joined
Aug 28, 2019
Messages
1
Hello,

I know that calls and AHT are needed to compute for the occupancy. But just wondering if occupancy can also be computed with just staffing requirement and net schedule staffed?



Thanks,
Jangjang;)
 

Excel Facts

Whats the difference between CONCAT and CONCATENATE?
The newer CONCAT function can reference a range of cells. =CONCATENATE(A1,A2,A3,A4,A5) becomes =CONCAT(A1:A5)
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