Excel 2024: How to Provide Usable Feedback to the Excel Team
September 19, 2024 - by Bill Jelen
If you encounter a bug in Excel, here is the best way to get it fixed quickly. On the Help tab in the Ribbon, choose the Feedback icon. This opens a Feedback pane on the right side. Follow all of these steps:
1. Choose "Report a Problem". No one reads the "Send a Compliment" submissions.
2. Type a description of the problem.
3. Choose "Include Screenshot"
4. Choose "You can contact me about this feedback" and provide an e-mail address.
If you don't do all four of these, no one reads your feedback. But if you complete all four steps, a live person from the Excel team reads it and often a fix is sent out in a week.
How can you report a crash? Re-open Excel. Immediately send Feedback. In step 2, type "Excel crashed on the last session". The logs from step 3 will help pinpoint the problem.
Caution
In 2021, Microsoft gave your I.T. department the ability to prevent you from including your e-mail in feedback. This is an unfortunate decision, as it prevents Microsoft from acting on any feedback or bugs from your entire organization. Maybe you can show this topic to your Microsoft 365 Admin and they can alter the settings to allow you to report a bug so it can get fixed.
This article is an excerpt from MrExcel 2024 Igniting Excel
