Write a help desk system in Excel

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philky001

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HI I am sorry if this is the wrong forum. But just wanted to hear have you seen or perhaps have a help desk system entirely in excel?
We need the users to enter their issues, track it and assign to a tech, time lines, status. Perhaps could have alerts. If we could have email features for instance, if I get a request to unlock a user, I would tic that it's been accomplished and this send the user such an email.
 

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Hi,
I'm sorry but Excel is technically not an appropiate system for making Help Desk funcionality for many reasons. You may use for that Access, although I woyld not recommend it either. I my opinion you should use appropiate for that kind of stuff data base functionality like for ex. Sharepoint HelpDesk with SQL database in the background.

Regards,
Sebastian
 
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