I finally got back to doing IT support work.
Of course, I landed a slack as hell Govt job. It's great when people call in and you can both access the server, as well as work through specific issues... i.e. its not what you know, its what resources you have at your command that help a lot.
We work over 20-30 states in the US, and the local staff who look after servers are as logical as a slug. On the principle that a server, or server array is as logical as the administrator, you might conclude that the system/network is a mess.
Anyway, people call in for help on thin and thick client setups, and the biggest skill is being systematic about the problem. The biggest problem is how hamstrung you can get by lack of access to basic systems. You get the most advanced geniuses who can get the application to do almost anything, but because they can't think simply, they can't see the wood for the trees.
Most of the best users are all professional number crunchers... the tool is the application. They can get to the end result with a pencil and pad the same way they can with Excel, Access, or something else ( SAP, in the case of auditors ), and so when RFID technology comes through to provide data sources of all kinds, its the people who can think, rather than the people who can ONLY use their skill in an application that will survive.
The number of overqualified idiots, who can get the certifications(memory), but who can't think, and, possibly even worse, have no ethics whatsoever, are the ones who have the top positions, and are currently causing massive problems in the businesses, and the positions that look after the data sources.
Anyways, I enjoy tech support, but support per se, with a basic hand holding function, goes only so far ... the scarey part is seeing what passes for the invisible people behind the economic disaster, and how the people who think they know IT and other technology issues are triumphing over the people who do know.
The best job seems to be a lobbyist. Low overheads ... lots of underhand payments ( or is that under the counter ?? )