I have a spreadsheet that I created last year that is basically a running history of every trouble ticket at my company. I received a lot of help with it from users on Mr.Excel message board and am always very thankful. Now I need help again.
I want to take the data that I export from our ticketing system every week and put it into a more table like format. Currently in a worksheet called "All_Events" each line represents a ticket changing from one status to another, so each ticket will have multiple lines during it's life. I want to make a worksheet called "Report" into a table that has one line per ticket and grabs certain events from "All_Events" and populates specific columns with the "Edit Date" value from that event
Below is what I am trying to capture (disregard row and column numbers for this list)
...and this is the format that I want to put it in:
The chronological list "All_Events" is almost 14000 lines I am not sure what the best way is to share that with the board. Here are the first few tickets:
I want to take the data that I export from our ticketing system every week and put it into a more table like format. Currently in a worksheet called "All_Events" each line represents a ticket changing from one status to another, so each ticket will have multiple lines during it's life. I want to make a worksheet called "Report" into a table that has one line per ticket and grabs certain events from "All_Events" and populates specific columns with the "Edit Date" value from that event
Below is what I am trying to capture (disregard row and column numbers for this list)
Question to MrExcel.xlsm | ||||
---|---|---|---|---|
E | F | |||
8 | Incident: Number | The Incident # | ||
9 | OPENED Date | Edit Date of First Occurance | ||
10 | REJECTED Date | Edit Date of First Occurance | ||
11 | ACCEPTED Date | Edit Date of First Occurance | ||
12 | ASSIGNED Date | Edit Date of First Occurance | ||
13 | RECOVERED Date | Edit Date of Last Occurance | ||
14 | RESOLVED Date | Edit Date of Last Occurance | ||
15 | CLOSED Date | Edit Date of Last Occurance | ||
16 | LAST STATUS | The value of INTO STATUS for the last event of each ticket | ||
Report |
...and this is the format that I want to put it in:
Question to MrExcel.xlsm | |||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|
A | B | C | D | E | F | G | H | I | |||
1 | Incident: Number | OPENED Date | REJECTED Date | ACCEPTED Date | ASSIGNED Date | RECOVERED Date | RESOLVED Date | CLOSED Date | LAST STATUS | ||
2 | Sample | First | First | First | First | Last | Last | Last | |||
3 | 2095 | 1/3/2019 10:43 | 1/3/2019 11:53 | 1/3/2019 12:04 | 1/4/2019 22:54 | 6/12/2019 12:19 | CLOSED | ||||
4 | 4004 | 6/6/2019 11:13 | 6/10/2019 10:30 | 6/18/2019 21:09 | 8/23/2019 16:59 | 2/7/2020 7:45 | CLOSED | ||||
5 | 9471 | 4/28/2020 16:29 | 4/28/2020 16:29 | 4/28/2020 22:51 | 4/28/2020 17:45 | RECOVERED | |||||
Report |
The chronological list "All_Events" is almost 14000 lines I am not sure what the best way is to share that with the board. Here are the first few tickets:
Question to MrExcel.xlsm | |||||||||
---|---|---|---|---|---|---|---|---|---|
A | B | C | D | E | F | G | |||
1 | Incident: Number | Severity | Program | OUT OF Status | INTO Status | Edited By | Edit Date | ||
2 | 2095 | Severity 4 | 4G | OPENED | Theodore Page | 1/3/2019 10:43 | |||
3 | 2095 | Severity 4 | 4G | OPENED | ACCEPTED | Isaac Hernandez | 1/3/2019 11:53 | ||
4 | 2095 | Severity 4 | 4G | ACCEPTED | RECOVERED | George Walsh | 1/3/2019 12:04 | ||
5 | 2095 | Severity 4 | 4G | RECOVERED | RESOLVED | Cathy Barber | 1/4/2019 22:54 | ||
6 | 2095 | Severity 4 | 4G | RESOLVED | CLOSED | Ian Dennis | 6/12/2019 12:19 | ||
7 | 2125 | Severity 4 | 5G | OPENED | Kerry Adams | 1/9/2019 9:43 | |||
8 | 2125 | Severity 4 | 5G | OPENED | ACCEPTED | Marjorie Rhodes | 1/9/2019 10:52 | ||
9 | 2125 | Severity 4 | 5G | ACCEPTED | ASSIGNED | Alexis Ramos | 1/9/2019 10:53 | ||
10 | 2125 | Severity 4 | 5G | ASSIGNED | PENDING CUSTOMER | Kristin Leonard | 1/10/2019 8:38 | ||
11 | 2125 | Severity 4 | 5G | PENDING CUSTOMER | RECOVERED | Kelli Mills | 2/12/2019 10:43 | ||
12 | 2125 | Severity 4 | 5G | RECOVERED | RESOLVED | Daryl Ray | 2/20/2019 17:29 | ||
13 | 2125 | Severity 4 | 5G | RESOLVED | CLOSED | Teresa Mccarthy | 3/5/2019 14:23 | ||
14 | 2149 | Severity 4 | 5G | OPENED | Jaime Reed | 1/11/2019 18:43 | |||
15 | 2149 | Severity 4 | 5G | OPENED | ACCEPTED | Irma Maxwell | 1/14/2019 9:25 | ||
16 | 2149 | Severity 4 | 5G | ACCEPTED | ASSIGNED | Van Massey | 1/14/2019 9:28 | ||
17 | 2149 | Severity 4 | 5G | ASSIGNED | PENDING CUSTOMER | Geoffrey Blake | 1/14/2019 9:32 | ||
18 | 2149 | Severity 4 | 5G | PENDING CUSTOMER | RESOLVED | Flora Wilkerson | 1/17/2019 17:28 | ||
19 | 2149 | Severity 4 | 5G | RESOLVED | CLOSED | Genevieve Jones | 1/18/2019 15:05 | ||
20 | 2155 | Severity 4 | 5G | OPENED | Velma Parks | 1/14/2019 11:21 | |||
21 | 2155 | Severity 4 | 5G | OPENED | ACCEPTED | Donnie Briggs | 1/14/2019 12:14 | ||
22 | 2155 | Severity 4 | 5G | ACCEPTED | ASSIGNED | Frank Fowler | 1/14/2019 13:35 | ||
23 | 2155 | Severity 4 | 5G | ASSIGNED | RECOVERED | Leland Bryant | 1/17/2019 10:40 | ||
24 | 2155 | Severity 4 | 5G | RECOVERED | RESOLVED | Ronald Poole | 1/17/2019 17:29 | ||
25 | 2155 | Severity 4 | 5G | RESOLVED | CLOSED | Oscar Quinn | 1/17/2019 17:37 | ||
26 | 2162 | Severity 4 | 4G | OPENED | Tony Mccoy | 1/15/2019 12:22 | |||
27 | 2162 | Severity 4 | 4G | OPENED | ACCEPTED | Lewis Pope | 1/15/2019 12:40 | ||
28 | 2162 | Severity 4 | 4G | ACCEPTED | ASSIGNED | Kristen Butler | 1/15/2019 12:41 | ||
29 | 2162 | Severity 4 | 4G | ASSIGNED | PENDING CUSTOMER | Susan Doyle | 1/15/2019 14:15 | ||
30 | 2162 | Severity 4 | 4G | PENDING CUSTOMER | RECOVERED | Kendra Daniels | 5/9/2019 9:03 | ||
31 | 2162 | Severity 4 | 4G | RECOVERED | RESOLVED | Bert Richardson | 7/2/2019 8:49 | ||
32 | 2162 | Severity 4 | 4G | RESOLVED | CLOSED | Nathaniel Adkins | 7/11/2019 14:44 | ||
33 | 2163 | Severity 4 | 4G | OPENED | Anita Bush | 1/15/2019 12:48 | |||
34 | 2163 | Severity 4 | 4G | OPENED | ACCEPTED | Leslie Hardy | 1/15/2019 12:52 | ||
35 | 2163 | Severity 4 | 4G | ACCEPTED | ASSIGNED | Todd Austin | 1/15/2019 12:53 | ||
36 | 2163 | Severity 4 | 4G | ASSIGNED | PENDING CUSTOMER | Brandi Terry | 1/15/2019 14:16 | ||
37 | 2163 | Severity 4 | 4G | PENDING CUSTOMER | RESOLVED | Lora Harris | 2/18/2019 22:39 | ||
38 | 2163 | Severity 4 | 4G | RESOLVED | CLOSED | Felicia Fisher | 3/8/2019 8:59 | ||
39 | 2165 | Severity 3 | 5G | OPENED | Jorge Gomez | 1/16/2019 10:55 | |||
40 | 2165 | Severity 3 | 5G | OPENED | ASSIGNED | Sharon Barnett | 1/16/2019 13:58 | ||
41 | 2165 | Severity 3 | 5G | ASSIGNED | PENDING CUSTOMER | Lester Harmon | 1/16/2019 14:01 | ||
42 | 2165 | Severity 3 | 5G | PENDING CUSTOMER | RECOVERED | Alonzo Dixon | 2/20/2019 16:53 | ||
43 | 2165 | Severity 3 | 5G | RECOVERED | RESOLVED | Tonya Townsend | 2/20/2019 17:29 | ||
44 | 2165 | Severity 3 | 5G | RESOLVED | CLOSED | Paula Schwartz | 2/20/2019 17:29 | ||
45 | 2167 | Severity 4 | 4G | OPENED | Malcolm Hammond | 1/16/2019 13:03 | |||
46 | 2167 | Severity 4 | 4G | OPENED | ACCEPTED | Dianna West | 1/22/2019 23:05 | ||
47 | 2167 | Severity 4 | 4G | ACCEPTED | ASSIGNED | Frances Jordan | 1/22/2019 23:21 | ||
48 | 2167 | Severity 4 | 4G | ASSIGNED | PENDING CUSTOMER | Raymond Dean | 1/28/2019 11:00 | ||
49 | 2167 | Severity 4 | 4G | PENDING CUSTOMER | ASSIGNED | Jo Byrd | 1/30/2019 13:51 | ||
50 | 2167 | Severity 4 | 4G | ASSIGNED | PENDING CUSTOMER | Jason Manning | 2/27/2019 14:28 | ||
51 | 2167 | Severity 4 | 4G | PENDING CUSTOMER | ASSIGNED | Alfred Martinez | 3/1/2019 9:57 | ||
52 | 2167 | Severity 4 | 4G | ASSIGNED | RESOLVED | Theodore Page | 3/5/2019 9:23 | ||
53 | 2167 | Severity 4 | 4G | RESOLVED | CLOSED | Isaac Hernandez | 3/5/2019 9:45 | ||
54 | 2169 | Severity 4 | 4G | OPENED | George Walsh | 1/17/2019 5:59 | |||
55 | 2169 | Severity 4 | 4G | OPENED | ACCEPTED | Cathy Barber | 1/17/2019 8:02 | ||
56 | 2169 | Severity 4 | 4G | ACCEPTED | ASSIGNED | Ian Dennis | 1/17/2019 8:03 | ||
57 | 2169 | Severity 4 | 4G | ASSIGNED | RECOVERED | Kerry Adams | 3/4/2019 13:09 | ||
58 | 2169 | Severity 4 | 4G | RECOVERED | RESOLVED | Marjorie Rhodes | 5/15/2019 15:35 | ||
59 | 2169 | Severity 4 | 4G | RESOLVED | CLOSED | Alexis Ramos | 7/11/2019 14:45 | ||
60 | 2170 | Severity 4 | 4G | OPENED | Kristin Leonard | 1/17/2019 7:04 | |||
61 | 2170 | Severity 4 | 4G | OPENED | ACCEPTED | Kelli Mills | 1/17/2019 8:05 | ||
62 | 2170 | Severity 4 | 4G | ACCEPTED | ASSIGNED | Daryl Ray | 1/17/2019 8:06 | ||
63 | 2170 | Severity 4 | 4G | ASSIGNED | RECOVERED | Teresa Mccarthy | 3/12/2019 10:15 | ||
64 | 2170 | Severity 4 | 4G | RECOVERED | RESOLVED | Jaime Reed | 5/21/2019 23:37 | ||
65 | 2170 | Severity 4 | 4G | RESOLVED | CLOSED | Irma Maxwell | 7/11/2019 14:45 | ||
66 | 2177 | Severity 4 | 5G | OPENED | Van Massey | 1/17/2019 15:02 | |||
67 | 2177 | Severity 4 | 5G | OPENED | ASSIGNED | Geoffrey Blake | 1/18/2019 9:11 | ||
68 | 2177 | Severity 4 | 5G | ASSIGNED | PENDING CUSTOMER | Flora Wilkerson | 1/18/2019 9:14 | ||
69 | 2177 | Severity 4 | 5G | PENDING CUSTOMER | RESOLVED | Genevieve Jones | 1/28/2019 15:45 | ||
70 | 2177 | Severity 4 | 5G | RESOLVED | CLOSED | Velma Parks | 1/28/2019 15:45 | ||
71 | 2220 | Severity 4 | 5G | OPENED | Donnie Briggs | 1/24/2019 7:58 | |||
72 | 2220 | Severity 4 | 5G | OPENED | ACCEPTED | Frank Fowler | 1/24/2019 9:16 | ||
73 | 2220 | Severity 4 | 5G | ACCEPTED | ASSIGNED | Leland Bryant | 1/24/2019 9:47 | ||
74 | 2220 | Severity 4 | 5G | ASSIGNED | RECOVERED | Ronald Poole | 1/25/2019 0:32 | ||
75 | 2220 | Severity 4 | 5G | RECOVERED | RESOLVED | Oscar Quinn | 1/28/2019 15:45 | ||
76 | 2220 | Severity 4 | 5G | RESOLVED | CLOSED | Tony Mccoy | 3/8/2019 13:45 | ||
77 | 2230 | Severity 4 | 5G | OPENED | Lewis Pope | 1/24/2019 19:32 | |||
78 | 2230 | Severity 4 | 5G | OPENED | ACCEPTED | Kristen Butler | 1/25/2019 0:09 | ||
79 | 2230 | Severity 4 | 5G | ACCEPTED | ASSIGNED | Susan Doyle | 1/25/2019 0:13 | ||
80 | 2230 | Severity 4 | 5G | ASSIGNED | PENDING CUSTOMER | Kendra Daniels | 1/25/2019 0:31 | ||
81 | 2230 | Severity 4 | 5G | PENDING CUSTOMER | RECOVERED | Bert Richardson | 3/12/2019 10:58 | ||
82 | 2230 | Severity 4 | 5G | RECOVERED | RESOLVED | Nathaniel Adkins | 4/23/2019 13:45 | ||
83 | 2230 | Severity 4 | 5G | RESOLVED | CLOSED | Anita Bush | 6/3/2019 14:13 | ||
84 | 2235 | Severity 4 | 4G | OPENED | Leslie Hardy | 1/26/2019 10:54 | |||
85 | 2235 | Severity 4 | 4G | OPENED | ASSIGNED | Todd Austin | 1/26/2019 10:55 | ||
86 | 2235 | Severity 4 | 4G | ASSIGNED | RESOLVED | Brandi Terry | 3/11/2019 17:55 | ||
87 | 2235 | Severity 4 | 4G | RESOLVED | CLOSED | Lora Harris | 3/11/2019 17:55 | ||
88 | 2235 | Severity 4 | 4G | CLOSED | ASSIGNED | Felicia Fisher | 3/11/2019 17:55 | ||
89 | 2235 | Severity 4 | 4G | ASSIGNED | RESOLVED | Jorge Gomez | 3/12/2019 8:46 | ||
90 | 2235 | Severity 4 | 4G | RESOLVED | CLOSED | Sharon Barnett | 3/12/2019 8:46 | ||
91 | 2250 | Severity 4 | 4G | OPENED | Lester Harmon | 1/29/2019 13:13 | |||
92 | 2250 | Severity 4 | 4G | OPENED | ACCEPTED | Alonzo Dixon | 1/29/2019 15:32 | ||
93 | 2250 | Severity 4 | 4G | ACCEPTED | ASSIGNED | Tonya Townsend | 1/29/2019 15:32 | ||
94 | 2250 | Severity 4 | 4G | ASSIGNED | RECOVERED | Paula Schwartz | 1/29/2019 15:36 | ||
95 | 2250 | Severity 4 | 4G | RECOVERED | RESOLVED | Malcolm Hammond | 2/20/2019 16:41 | ||
96 | 2250 | Severity 4 | 4G | RESOLVED | CLOSED | Dianna West | 3/8/2019 8:10 | ||
All_Events |
Cells with Conditional Formatting | ||||
---|---|---|---|---|
Cell | Condition | Cell Format | Stop If True | |
D1:E13898 | Cell Value | contains "PENDING CUSTOMER" | text | NO |
D1:E13898 | Cell Value | contains "CLOSED" | text | NO |
D1:E13898 | Cell Value | contains "OPENED" | text | NO |