Turning Chronological List into a Table like report

jconkl02

Board Regular
Joined
May 25, 2016
Messages
55
I have a spreadsheet that I created last year that is basically a running history of every trouble ticket at my company. I received a lot of help with it from users on Mr.Excel message board and am always very thankful. Now I need help again.

I want to take the data that I export from our ticketing system every week and put it into a more table like format. Currently in a worksheet called "All_Events" each line represents a ticket changing from one status to another, so each ticket will have multiple lines during it's life. I want to make a worksheet called "Report" into a table that has one line per ticket and grabs certain events from "All_Events" and populates specific columns with the "Edit Date" value from that event

Below is what I am trying to capture (disregard row and column numbers for this list)

Question to MrExcel.xlsm
EF
8Incident: NumberThe Incident #
9OPENED DateEdit Date of First Occurance
10REJECTED DateEdit Date of First Occurance
11ACCEPTED DateEdit Date of First Occurance
12ASSIGNED DateEdit Date of First Occurance
13RECOVERED DateEdit Date of Last Occurance
14RESOLVED DateEdit Date of Last Occurance
15CLOSED DateEdit Date of Last Occurance
16LAST STATUSThe value of INTO STATUS for the last event of each ticket
Report


...and this is the format that I want to put it in:
Question to MrExcel.xlsm
ABCDEFGHI
1Incident: NumberOPENED DateREJECTED DateACCEPTED DateASSIGNED DateRECOVERED DateRESOLVED DateCLOSED DateLAST STATUS
2SampleFirstFirstFirstFirstLastLastLast
320951/3/2019 10:431/3/2019 11:531/3/2019 12:041/4/2019 22:546/12/2019 12:19CLOSED
440046/6/2019 11:136/10/2019 10:306/18/2019 21:098/23/2019 16:592/7/2020 7:45CLOSED
594714/28/2020 16:294/28/2020 16:294/28/2020 22:514/28/2020 17:45RECOVERED
Report



The chronological list "All_Events" is almost 14000 lines I am not sure what the best way is to share that with the board. Here are the first few tickets:

Question to MrExcel.xlsm
ABCDEFG
1Incident: NumberSeverityProgramOUT OF StatusINTO StatusEdited ByEdit Date
22095Severity 44GOPENEDTheodore Page1/3/2019 10:43
32095Severity 44GOPENEDACCEPTEDIsaac Hernandez1/3/2019 11:53
42095Severity 44GACCEPTEDRECOVEREDGeorge Walsh1/3/2019 12:04
52095Severity 44GRECOVEREDRESOLVEDCathy Barber1/4/2019 22:54
62095Severity 44GRESOLVEDCLOSEDIan Dennis6/12/2019 12:19
72125Severity 45GOPENEDKerry Adams1/9/2019 9:43
82125Severity 45GOPENEDACCEPTEDMarjorie Rhodes1/9/2019 10:52
92125Severity 45GACCEPTEDASSIGNEDAlexis Ramos1/9/2019 10:53
102125Severity 45GASSIGNEDPENDING CUSTOMERKristin Leonard1/10/2019 8:38
112125Severity 45GPENDING CUSTOMERRECOVEREDKelli Mills2/12/2019 10:43
122125Severity 45GRECOVEREDRESOLVEDDaryl Ray2/20/2019 17:29
132125Severity 45GRESOLVEDCLOSEDTeresa Mccarthy3/5/2019 14:23
142149Severity 45GOPENEDJaime Reed1/11/2019 18:43
152149Severity 45GOPENEDACCEPTEDIrma Maxwell1/14/2019 9:25
162149Severity 45GACCEPTEDASSIGNEDVan Massey1/14/2019 9:28
172149Severity 45GASSIGNEDPENDING CUSTOMERGeoffrey Blake1/14/2019 9:32
182149Severity 45GPENDING CUSTOMERRESOLVEDFlora Wilkerson1/17/2019 17:28
192149Severity 45GRESOLVEDCLOSEDGenevieve Jones1/18/2019 15:05
202155Severity 45GOPENEDVelma Parks1/14/2019 11:21
212155Severity 45GOPENEDACCEPTEDDonnie Briggs1/14/2019 12:14
222155Severity 45GACCEPTEDASSIGNEDFrank Fowler1/14/2019 13:35
232155Severity 45GASSIGNEDRECOVEREDLeland Bryant1/17/2019 10:40
242155Severity 45GRECOVEREDRESOLVEDRonald Poole1/17/2019 17:29
252155Severity 45GRESOLVEDCLOSEDOscar Quinn1/17/2019 17:37
262162Severity 44GOPENEDTony Mccoy1/15/2019 12:22
272162Severity 44GOPENEDACCEPTEDLewis Pope1/15/2019 12:40
282162Severity 44GACCEPTEDASSIGNEDKristen Butler1/15/2019 12:41
292162Severity 44GASSIGNEDPENDING CUSTOMERSusan Doyle1/15/2019 14:15
302162Severity 44GPENDING CUSTOMERRECOVEREDKendra Daniels5/9/2019 9:03
312162Severity 44GRECOVEREDRESOLVEDBert Richardson7/2/2019 8:49
322162Severity 44GRESOLVEDCLOSEDNathaniel Adkins7/11/2019 14:44
332163Severity 44GOPENEDAnita Bush1/15/2019 12:48
342163Severity 44GOPENEDACCEPTEDLeslie Hardy1/15/2019 12:52
352163Severity 44GACCEPTEDASSIGNEDTodd Austin1/15/2019 12:53
362163Severity 44GASSIGNEDPENDING CUSTOMERBrandi Terry1/15/2019 14:16
372163Severity 44GPENDING CUSTOMERRESOLVEDLora Harris2/18/2019 22:39
382163Severity 44GRESOLVEDCLOSEDFelicia Fisher3/8/2019 8:59
392165Severity 35GOPENEDJorge Gomez1/16/2019 10:55
402165Severity 35GOPENEDASSIGNEDSharon Barnett1/16/2019 13:58
412165Severity 35GASSIGNEDPENDING CUSTOMERLester Harmon1/16/2019 14:01
422165Severity 35GPENDING CUSTOMERRECOVEREDAlonzo Dixon2/20/2019 16:53
432165Severity 35GRECOVEREDRESOLVEDTonya Townsend2/20/2019 17:29
442165Severity 35GRESOLVEDCLOSEDPaula Schwartz2/20/2019 17:29
452167Severity 44GOPENEDMalcolm Hammond1/16/2019 13:03
462167Severity 44GOPENEDACCEPTEDDianna West1/22/2019 23:05
472167Severity 44GACCEPTEDASSIGNEDFrances Jordan1/22/2019 23:21
482167Severity 44GASSIGNEDPENDING CUSTOMERRaymond Dean1/28/2019 11:00
492167Severity 44GPENDING CUSTOMERASSIGNEDJo Byrd1/30/2019 13:51
502167Severity 44GASSIGNEDPENDING CUSTOMERJason Manning2/27/2019 14:28
512167Severity 44GPENDING CUSTOMERASSIGNEDAlfred Martinez3/1/2019 9:57
522167Severity 44GASSIGNEDRESOLVEDTheodore Page3/5/2019 9:23
532167Severity 44GRESOLVEDCLOSEDIsaac Hernandez3/5/2019 9:45
542169Severity 44GOPENEDGeorge Walsh1/17/2019 5:59
552169Severity 44GOPENEDACCEPTEDCathy Barber1/17/2019 8:02
562169Severity 44GACCEPTEDASSIGNEDIan Dennis1/17/2019 8:03
572169Severity 44GASSIGNEDRECOVEREDKerry Adams3/4/2019 13:09
582169Severity 44GRECOVEREDRESOLVEDMarjorie Rhodes5/15/2019 15:35
592169Severity 44GRESOLVEDCLOSEDAlexis Ramos7/11/2019 14:45
602170Severity 44GOPENEDKristin Leonard1/17/2019 7:04
612170Severity 44GOPENEDACCEPTEDKelli Mills1/17/2019 8:05
622170Severity 44GACCEPTEDASSIGNEDDaryl Ray1/17/2019 8:06
632170Severity 44GASSIGNEDRECOVEREDTeresa Mccarthy3/12/2019 10:15
642170Severity 44GRECOVEREDRESOLVEDJaime Reed5/21/2019 23:37
652170Severity 44GRESOLVEDCLOSEDIrma Maxwell7/11/2019 14:45
662177Severity 45GOPENEDVan Massey1/17/2019 15:02
672177Severity 45GOPENEDASSIGNEDGeoffrey Blake1/18/2019 9:11
682177Severity 45GASSIGNEDPENDING CUSTOMERFlora Wilkerson1/18/2019 9:14
692177Severity 45GPENDING CUSTOMERRESOLVEDGenevieve Jones1/28/2019 15:45
702177Severity 45GRESOLVEDCLOSEDVelma Parks1/28/2019 15:45
712220Severity 45GOPENEDDonnie Briggs1/24/2019 7:58
722220Severity 45GOPENEDACCEPTEDFrank Fowler1/24/2019 9:16
732220Severity 45GACCEPTEDASSIGNEDLeland Bryant1/24/2019 9:47
742220Severity 45GASSIGNEDRECOVEREDRonald Poole1/25/2019 0:32
752220Severity 45GRECOVEREDRESOLVEDOscar Quinn1/28/2019 15:45
762220Severity 45GRESOLVEDCLOSEDTony Mccoy3/8/2019 13:45
772230Severity 45GOPENEDLewis Pope1/24/2019 19:32
782230Severity 45GOPENEDACCEPTEDKristen Butler1/25/2019 0:09
792230Severity 45GACCEPTEDASSIGNEDSusan Doyle1/25/2019 0:13
802230Severity 45GASSIGNEDPENDING CUSTOMERKendra Daniels1/25/2019 0:31
812230Severity 45GPENDING CUSTOMERRECOVEREDBert Richardson3/12/2019 10:58
822230Severity 45GRECOVEREDRESOLVEDNathaniel Adkins4/23/2019 13:45
832230Severity 45GRESOLVEDCLOSEDAnita Bush6/3/2019 14:13
842235Severity 44GOPENEDLeslie Hardy1/26/2019 10:54
852235Severity 44GOPENEDASSIGNEDTodd Austin1/26/2019 10:55
862235Severity 44GASSIGNEDRESOLVEDBrandi Terry3/11/2019 17:55
872235Severity 44GRESOLVEDCLOSEDLora Harris3/11/2019 17:55
882235Severity 44GCLOSEDASSIGNEDFelicia Fisher3/11/2019 17:55
892235Severity 44GASSIGNEDRESOLVEDJorge Gomez3/12/2019 8:46
902235Severity 44GRESOLVEDCLOSEDSharon Barnett3/12/2019 8:46
912250Severity 44GOPENEDLester Harmon1/29/2019 13:13
922250Severity 44GOPENEDACCEPTEDAlonzo Dixon1/29/2019 15:32
932250Severity 44GACCEPTEDASSIGNEDTonya Townsend1/29/2019 15:32
942250Severity 44GASSIGNEDRECOVEREDPaula Schwartz1/29/2019 15:36
952250Severity 44GRECOVEREDRESOLVEDMalcolm Hammond2/20/2019 16:41
962250Severity 44GRESOLVEDCLOSEDDianna West3/8/2019 8:10
All_Events
Cells with Conditional Formatting
CellConditionCell FormatStop If True
D1:E13898Cell Valuecontains "PENDING CUSTOMER"textNO
D1:E13898Cell Valuecontains "CLOSED"textNO
D1:E13898Cell Valuecontains "OPENED"textNO
 

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There is a drop-down next to the AutoSum symbol. Open the drop-down to choose AVERAGE, COUNT, MAX, or MIN

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