System 32 dll Failure

[bearcub]

My Google Chrome crashed on Wednesday. I can' start Chrome, I get the aw-snap not enough memory message. I can't access office 365 - I tried to reinstall it and I get an error message about a storage dll missing. Yet, I get the message that everything is installed and ready to go. Or, if I try to open Excel I get a message that my computer is not configured to handle it.

When I crashed I was trying to close a tab (I must have had 10 open at the time). Everything froze so I just turned off my computer. When I went to restart it, I kept on getting a blank screen. Finally, I figured out that I could access the task manager so I know the operating system works properly. After a few tries I was eventually able to log in and see my screen normally but with limitations - Office 365 appears to be uninstalled yet I can see it is installed and tried to even reinstall it a couple of times.

How would I go about doing a diagnostic on my computer and reinstalling the corrupted files?

I can use Firefox but not IE or Google Chrome. When I try to start Chrome I get these little pops that mm McAfee has crashed, Cisco has crashed, Adblocker has crashed, etc.

I tried to trouble shoot Google by following their instruction but without any luck. I press the start up key (the leftmost button on the task bar, and nothing shows up. I can use other applications just not Office related programs. It's like it is missing but when I go to program install and uninstall tool I see all the programs being loaded. It feels like something is blocking the programs from running properly.

Hopefully, I won't have to reboot my entire system and I reinstall the damaged system files

Any suggestions?

Thank you for your help,

Michael

 

[mole999]

system restore prior to the crash date
checkdsk /f - sound like you have a bad block
try > https://support.office.com/en-gb/ar...lication-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

 

[bearcub]

Thank you for the link. I'll try that. Hopefully I can uninstall and reinstall office. I can't even get to the start up menu - when I press the traditional start button in the left hand corner, I don't get anything.

How do I find a system restored date? I've never done that before but I'll try it.

What did you mean "checkdsk /f"?

thank you for the help,

Michael

 

[mole999]

I would be tempted to have the original install media available and get windows to reinstall as REPAIR

REPAIR https://www.laptopmag.com/articles/repair-windows-10

RESTORE http://home.bt.com/tech-gadgets/com...0-problems-with-system-restore-11364008291943

CHECK DISK http://www.thewindowsclub.com/disk-error-checking-windows-8