So i'm stuck on grating a pivot chart / chart for showing average / high / low trends on time from creation of a supportcase until it is closes.
What i would like to have in a chart is how average hours from creation to resolved changes over time.
I'm totally stuck on this, so any input is appreciated.
Have done some data cleaning, and have the following table. (have 86793 rows with data from 2013 -> today)
What i would like to have in a chart is how average hours from creation to resolved changes over time.
I'm totally stuck on this, so any input is appreciated.
Have done some data cleaning, and have the following table. (have 86793 rows with data from 2013 -> today)
IncidentID (Formatted as general) | Created date (formatted as date) | Resolved Date (formatted as date) | Closed Date (formatted as date) | Actual resolved date (formatted as date) | CaseCloseTime (formatted as time) |
1 | 2.13.13 14:43 | 15.02.13 10:32 | 13.02.13 14:43 | 15.02.13 10:32 | 19:49:04 |
2 | 2.13.13 15:01 | 14.02.13 8:53 | 13.02.13 15:01 | 14.02.13 8:53 | 17:52:09 |
3 | 2.14.13 8:48 | 15.02.13 10:21 | 14.02.13 8:48 | 15.02.13 10:21 | 25:33:04 |
4 | 2.14.13 8:59 | 14.02.13 9:25 | 14.02.13 8:59 | 14.02.13 9:25 | 0:26:12 |
5 | 2.14.13 10:19 | 22.10.13 4:41 | 14.02.13 10:19 | 22.10.13 4:41 | 5994:22:06 |
6 | 2.14.13 10:36 | 15.02.13 10:02 | 14.02.13 10:36 | 15.02.13 10:02 | 23:26:07 |
7 | 2.14.13 10:36 | 15.02.13 10:01 | 14.02.13 10:36 | 15.02.13 10:01 | 23:25:10 |
8 | 2.14.13 10:37 | 15.02.13 10:01 | 14.02.13 10:37 | 15.02.13 10:01 | 23:23:40 |
9 | 2.14.13 10:38 | 15.02.13 10:00 | 14.02.13 10:38 | 15.02.13 10:00 | 23:22:43 |