It's okay dear, lots of people watch the wrong things on youtube.
This might help you out:
https://www.youtube.com/watch?v=rKDI-kdBsjY
I added some extra sample data to help audit the algorithm. You can copy downwards columns D through G to a number of rows sufficient to account for the predicted level of ties in your particular data set. You can copy the formulas to account for your fields "problems experienced" and "timeliness"; ensure you use LARGE instead of SMALL to reflect the appropriate ranking. And you can include any drop-down boxes you desire.
I included formulas for Excel 2007 and prior as well as formulas for Excel 2010 and subsequent.
| A | B | C | D | E | F | G |
---|
No. | customer osat | Store (2007-) | Store (2010+) | | | | |
| | | | | | | |
| | | | | | | |
| | | | | | | |
| | | | | | | |
| | | | | | | |
Store | customer osat | | | | | | |
store 1 | | | | | | | |
store 2 | | | | | | | |
store 3 | | | | | | | |
store 4 | | | | | | | |
store 5 | | | | | | | |
store 6 | | | | | | | |
store 7 | | | | | | | |
store 8 | | | | | | | |
store 9 | | | | | | | |
store 10 | | | | | | | |
<tbody>
[TD="align: center"]1[/TD]
[TD="bgcolor: #1F4E78"]top[/TD]
[TD="align: right"]3[/TD]
[TD="align: right"][/TD]
[TD="align: center"]2[/TD]
[TD="bgcolor: #1F4E78"]hurdle[/TD]
[TD="bgcolor: #E2EFDA, align: right"]84[/TD]
[TD="align: right"][/TD]
[TD="bgcolor: #E2EFDA, align: right"]1[/TD]
[TD="bgcolor: #E2EFDA, align: right"]91[/TD]
[TD="bgcolor: #E2EFDA"]store 4[/TD]
[TD="bgcolor: #E2EFDA"]store 4[/TD]
[TD="align: center"]3[/TD]
[TD="bgcolor: #1F4E78"]count[/TD]
[TD="bgcolor: #E2EFDA, align: right"]3[/TD]
[TD="align: right"][/TD]
[TD="bgcolor: #E2EFDA, align: right"]2[/TD]
[TD="bgcolor: #E2EFDA, align: right"]89[/TD]
[TD="bgcolor: #E2EFDA"]store 3[/TD]
[TD="bgcolor: #E2EFDA"]store 3[/TD]
[TD="align: center"]4[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="bgcolor: #E2EFDA, align: right"]3[/TD]
[TD="bgcolor: #E2EFDA, align: right"]84[/TD]
[TD="bgcolor: #E2EFDA"]store 7[/TD]
[TD="bgcolor: #E2EFDA"]store 7[/TD]
[TD="align: center"]5[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="align: center"]6[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="align: center"]7[/TD]
[TD="align: right"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="align: center"]8[/TD]
[TD="align: right"]75[/TD]
[TD="align: right"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="align: center"]9[/TD]
[TD="align: right"]67[/TD]
[TD="align: right"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="bgcolor: #E2EFDA"][/TD]
[TD="align: center"]10[/TD]
[TD="align: right"]89[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: center"]11[/TD]
[TD="align: right"]91[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: center"]12[/TD]
[TD="align: right"]75[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: center"]13[/TD]
[TD="align: right"]69[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: center"]14[/TD]
[TD="align: right"]84[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: center"]15[/TD]
[TD="align: right"]77[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: center"]16[/TD]
[TD="align: right"]66[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: center"]17[/TD]
[TD="align: right"]55[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
</tbody>
Sheet24
[TABLE="width: 85%"]
<tbody>[TR]
[TD]
Worksheet Formulas[TABLE="width: 100%"]
<tbody>[TR="bgcolor: #DAE7F5"]
[TH="width: 10"]Cell[/TH]
[TH="align: left"]Formula[/TH]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]D2[/TH]
[TD="align: left"]=IF(
ROWS(D$2:D2)<=$B$3,ROWS(D$2:D2),"")[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]E2[/TH]
[TD="align: left"]=IF(
D2="","",LARGE($B$8:$B$17,D2))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]D3[/TH]
[TD="align: left"]=IF(
ROWS(D$2:D3)<=$B$3,ROWS(D$2:D3),"")[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]E3[/TH]
[TD="align: left"]=IF(
D3="","",LARGE($B$8:$B$17,D3))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]D4[/TH]
[TD="align: left"]=IF(
ROWS(D$2:D4)<=$B$3,ROWS(D$2:D4),"")[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]E4[/TH]
[TD="align: left"]=IF(
D4="","",LARGE($B$8:$B$17,D4))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]D5[/TH]
[TD="align: left"]=IF(
ROWS(D$2:D5)<=$B$3,ROWS(D$2:D5),"")[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]E5[/TH]
[TD="align: left"]=IF(
D5="","",LARGE($B$8:$B$17,D5))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]D6[/TH]
[TD="align: left"]=IF(
ROWS(D$2:D6)<=$B$3,ROWS(D$2:D6),"")[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]E6[/TH]
[TD="align: left"]=IF(
D6="","",LARGE($B$8:$B$17,D6))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]D7[/TH]
[TD="align: left"]=IF(
ROWS(D$2:D7)<=$B$3,ROWS(D$2:D7),"")[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]E7[/TH]
[TD="align: left"]=IF(
D7="","",LARGE($B$8:$B$17,D7))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]D8[/TH]
[TD="align: left"]=IF(
ROWS(D$2:D8)<=$B$3,ROWS(D$2:D8),"")[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]E8[/TH]
[TD="align: left"]=IF(
D8="","",LARGE($B$8:$B$17,D8))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]D9[/TH]
[TD="align: left"]=IF(
ROWS(D$2:D9)<=$B$3,ROWS(D$2:D9),"")[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]E9[/TH]
[TD="align: left"]=IF(
D9="","",LARGE($B$8:$B$17,D9))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]G2[/TH]
[TD="align: left"]=IF(
D2="","",INDEX($A$8:$A$17,AGGREGATE(15,6,(ROW($A$8:$A$17)-ROW($A$8)+1)/($B$8:$B$17=E2),COUNTIF($E$2:E2,E2))))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]G3[/TH]
[TD="align: left"]=IF(
D3="","",INDEX($A$8:$A$17,AGGREGATE(15,6,(ROW($A$8:$A$17)-ROW($A$8)+1)/($B$8:$B$17=E3),COUNTIF($E$2:E3,E3))))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]G4[/TH]
[TD="align: left"]=IF(
D4="","",INDEX($A$8:$A$17,AGGREGATE(15,6,(ROW($A$8:$A$17)-ROW($A$8)+1)/($B$8:$B$17=E4),COUNTIF($E$2:E4,E4))))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]G5[/TH]
[TD="align: left"]=IF(
D5="","",INDEX($A$8:$A$17,AGGREGATE(15,6,(ROW($A$8:$A$17)-ROW($A$8)+1)/($B$8:$B$17=E5),COUNTIF($E$2:E5,E5))))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]G6[/TH]
[TD="align: left"]=IF(
D6="","",INDEX($A$8:$A$17,AGGREGATE(15,6,(ROW($A$8:$A$17)-ROW($A$8)+1)/($B$8:$B$17=E6),COUNTIF($E$2:E6,E6))))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]G7[/TH]
[TD="align: left"]=IF(
D7="","",INDEX($A$8:$A$17,AGGREGATE(15,6,(ROW($A$8:$A$17)-ROW($A$8)+1)/($B$8:$B$17=E7),COUNTIF($E$2:E7,E7))))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]G8[/TH]
[TD="align: left"]=IF(
D8="","",INDEX($A$8:$A$17,AGGREGATE(15,6,(ROW($A$8:$A$17)-ROW($A$8)+1)/($B$8:$B$17=E8),COUNTIF($E$2:E8,E8))))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]G9[/TH]
[TD="align: left"]=IF(
D9="","",INDEX($A$8:$A$17,AGGREGATE(15,6,(ROW($A$8:$A$17)-ROW($A$8)+1)/($B$8:$B$17=E9),COUNTIF($E$2:E9,E9))))[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]B2[/TH]
[TD="align: left"]=LARGE(
$B$8:$B$17,B1)[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]B3[/TH]
[TD="align: left"]=COUNTIF(
B8:B17,">="&B2)[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[/TR]
</tbody>[/TABLE]
[TABLE="width: 85%"]
<tbody>[TR]
[TD]
Array Formulas[TABLE="width: 100%"]
<tbody>[TR="bgcolor: #DAE7F5"]
[TH="width: 10"]Cell[/TH]
[TH="align: left"]Formula[/TH]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]F2[/TH]
[TD="align: left"]{=IF(
D2="","",INDEX($A$8:$A$17,SMALL(IF($B$8:$B$17=E2,ROW($A$8:$A$17)-ROW($A$8)+1),COUNTIF($E$2:E2,E2)),))}[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]F3[/TH]
[TD="align: left"]{=IF(
D3="","",INDEX($A$8:$A$17,SMALL(IF($B$8:$B$17=E3,ROW($A$8:$A$17)-ROW($A$8)+1),COUNTIF($E$2:E3,E3)),))}[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]F4[/TH]
[TD="align: left"]{=IF(
D4="","",INDEX($A$8:$A$17,SMALL(IF($B$8:$B$17=E4,ROW($A$8:$A$17)-ROW($A$8)+1),COUNTIF($E$2:E4,E4)),))}[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]F5[/TH]
[TD="align: left"]{=IF(
D5="","",INDEX($A$8:$A$17,SMALL(IF($B$8:$B$17=E5,ROW($A$8:$A$17)-ROW($A$8)+1),COUNTIF($E$2:E5,E5)),))}[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]F6[/TH]
[TD="align: left"]{=IF(
D6="","",INDEX($A$8:$A$17,SMALL(IF($B$8:$B$17=E6,ROW($A$8:$A$17)-ROW($A$8)+1),COUNTIF($E$2:E6,E6)),))}[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]F7[/TH]
[TD="align: left"]{=IF(
D7="","",INDEX($A$8:$A$17,SMALL(IF($B$8:$B$17=E7,ROW($A$8:$A$17)-ROW($A$8)+1),COUNTIF($E$2:E7,E7)),))}[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]F8[/TH]
[TD="align: left"]{=IF(
D8="","",INDEX($A$8:$A$17,SMALL(IF($B$8:$B$17=E8,ROW($A$8:$A$17)-ROW($A$8)+1),COUNTIF($E$2:E8,E8)),))}[/TD]
[/TR]
[TR]
[TH="width: 10, bgcolor: #DAE7F5"]F9[/TH]
[TD="align: left"]{=IF(
D9="","",INDEX($A$8:$A$17,SMALL(IF($B$8:$B$17=E9,ROW($A$8:$A$17)-ROW($A$8)+1),COUNTIF($E$2:E9,E9)),))}[/TD]
[/TR]
</tbody>[/TABLE]
Entered with Ctrl+Shift+Enter. If entered correctly, Excel will surround with curly braces {}.
Note: Do not try and enter the {} manually yourself[/TD]
[/TR]
</tbody>[/TABLE]