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<b>Sheet</b><br /><br /><table border="1" cellspacing="0" style="font-family:Calibri,Arial; font-size:11pt; background-color:#ffffff; "> <colgroup><col style="font-weight:bold; width:30px; " /><col style="width:62px;" /><col style="width:172px;" /><col style="width:103px;" /><col style="width:219px;" /></colgroup><tr style="background-color:#cacaca; text-align:center; font-weight:bold; font-size:8pt; "><td > </td><td >A</td><td >B</td><td >C</td><td >D</td></tr><tr style="height:18px ;" ><td style="font-size:8pt; background-color:#cacaca; text-align:center; " >1</td><td style="background-color:#92d050; ">MONTH</td><td style="background-color:#92d050; ">CUSTOMER SERVICE CALLS </td><td style="background-color:#92d050; ">UNRESOLVABLE</td><td style="background-color:#92d050; ">% CALLS COULD NOT BE RESOLVED</td></tr><tr style="height:18px ;" ><td style="font-size:8pt; background-color:#cacaca; text-align:center; " >2</td><td >January</td><td style="text-align:right; ">3000</td><td style="text-align:right; ">300</td><td style="text-align:right; ">10%</td></tr><tr style="height:18px ;" ><td style="font-size:8pt; background-color:#cacaca; text-align:center; " >3</td><td >February</td><td style="text-align:right; ">2500</td><td style="text-align:right; ">400</td><td style="text-align:right; ">16%</td></tr></table><br /><table style="font-family:Arial; font-size:10pt; border-style: groove ;border-color:#00ff00;background-color:#fffcf9; color:#000000; "><tr><td ><b></b></td></tr><tr><td ><table border = "1" cellspacing="0" cellpadding="2" style="font-family:Arial; font-size:9pt;"><tr style="background-color:#cacaca; font-size:10pt;"><td >Cell</td><td >Formula</td></tr><tr><td >D2</td><td >=C2/B2</td></tr><tr><td >D3</td><td >=C3/B3</td></tr></table></td></tr></table> <br /><br />