I have a fairly simple pivot table which shows call center data in a very useful and intuitive way for managers. Below is the sum of the number of calls for a given hour and day of the week in March. What I need to show is the average of the calls received for a given hour & weekday (word problem: "how many calls did we average for the 9:00 - 9:59 hour for all Mondays in March?"). I can and have done this with formulas, but I'm at a loss as to how it could be done with a pivot table, and I'd like to use a pivot table if possible, for speed and flexibility.
My source data looks like this, which is how I'm able to show the "hours" in column A like that.
[TABLE="class: grid, width: 500"]
<tbody>[TR]
[TD][TABLE="width: 88"]
<tbody>[TR]
[TD="class: xl65, width: 88"]ACD Name[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 75"]
<tbody>[TR]
[TD="class: xl65, width: 75"]Agent[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 76"]
<tbody>[TR]
[TD="class: xl65, width: 76"]Call type[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 148"]
<tbody>[TR]
[TD="class: xl65, width: 148"]Start Time[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 100"]
<tbody>[TR]
[TD="class: xl65, width: 100"]End Time[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 134"]
<tbody>[TR]
[TD="class: xl65, width: 134"]Called/Calling No.[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 75"]
<tbody>[TR]
[TD="class: xl65, width: 75"]ACD DID[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 99"]
<tbody>[TR]
[TD="class: xl65, width: 99"]WaitTime(s)[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 98"]
<tbody>[TR]
[TD="class: xl65, width: 98"]HoldTime(s)[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 94"]
<tbody>[TR]
[TD="class: xl65, width: 94"]TalkTime(s)[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 75"]
<tbody>[TR]
[TD="class: xl65, width: 75"]Date[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 62"]
<tbody>[TR]
[TD="class: xl65, width: 62"]Hour[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 62"]
<tbody>[TR]
[TD="class: xl65, width: 62"]Day[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 64"]
<tbody>[TR]
[TD="class: xl65, width: 64"]Month[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 85"]
<tbody>[TR]
[TD="class: xl65, width: 85"]Call Week[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 76"]
<tbody>[TR]
[TD="class: xl65, width: 76"]Call Year[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[/TR]
[TR]
[TD]Support Queue[/TD]
[TD]Bob Lastname[/TD]
[TD]Inbound[/TD]
[TD]1/1/2018 7:01:52 AM[/TD]
[TD]1/1/2018 7:01:53 AM[/TD]
[TD]123-456-7890[/TD]
[TD]N/A[/TD]
[TD]00:00:00[/TD]
[TD]00:00:00[/TD]
[TD]00:00:01[/TD]
[TD]=INT(TEXT(D2, "MM/DD/YYYY"))[/TD]
[TD]=(TEXT(D2, "hh"))+0[/TD]
[TD]=TEXT(K2, "DDD")[/TD]
[TD]=TEXT(D2, "mmm")[/TD]
[TD]=WEEKNUM(D2, 21)[/TD]
[TD]=YEAR(K2)[/TD]
[/TR]
</tbody>[/TABLE]
I think what I need to do is create a "Custom measure" for my data set, but I'm stuck there. Any help would be appreciated.
Thanks,
Andy
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My source data looks like this, which is how I'm able to show the "hours" in column A like that.
[TABLE="class: grid, width: 500"]
<tbody>[TR]
[TD][TABLE="width: 88"]
<tbody>[TR]
[TD="class: xl65, width: 88"]ACD Name[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 75"]
<tbody>[TR]
[TD="class: xl65, width: 75"]Agent[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 76"]
<tbody>[TR]
[TD="class: xl65, width: 76"]Call type[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 148"]
<tbody>[TR]
[TD="class: xl65, width: 148"]Start Time[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 100"]
<tbody>[TR]
[TD="class: xl65, width: 100"]End Time[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 134"]
<tbody>[TR]
[TD="class: xl65, width: 134"]Called/Calling No.[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 75"]
<tbody>[TR]
[TD="class: xl65, width: 75"]ACD DID[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 99"]
<tbody>[TR]
[TD="class: xl65, width: 99"]WaitTime(s)[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 98"]
<tbody>[TR]
[TD="class: xl65, width: 98"]HoldTime(s)[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 94"]
<tbody>[TR]
[TD="class: xl65, width: 94"]TalkTime(s)[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 75"]
<tbody>[TR]
[TD="class: xl65, width: 75"]Date[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 62"]
<tbody>[TR]
[TD="class: xl65, width: 62"]Hour[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 62"]
<tbody>[TR]
[TD="class: xl65, width: 62"]Day[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 64"]
<tbody>[TR]
[TD="class: xl65, width: 64"]Month[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 85"]
<tbody>[TR]
[TD="class: xl65, width: 85"]Call Week[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[TD][TABLE="width: 76"]
<tbody>[TR]
[TD="class: xl65, width: 76"]Call Year[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[/TR]
[TR]
[TD]Support Queue[/TD]
[TD]Bob Lastname[/TD]
[TD]Inbound[/TD]
[TD]1/1/2018 7:01:52 AM[/TD]
[TD]1/1/2018 7:01:53 AM[/TD]
[TD]123-456-7890[/TD]
[TD]N/A[/TD]
[TD]00:00:00[/TD]
[TD]00:00:00[/TD]
[TD]00:00:01[/TD]
[TD]=INT(TEXT(D2, "MM/DD/YYYY"))[/TD]
[TD]=(TEXT(D2, "hh"))+0[/TD]
[TD]=TEXT(K2, "DDD")[/TD]
[TD]=TEXT(D2, "mmm")[/TD]
[TD]=WEEKNUM(D2, 21)[/TD]
[TD]=YEAR(K2)[/TD]
[/TR]
</tbody>[/TABLE]
I think what I need to do is create a "Custom measure" for my data set, but I'm stuck there. Any help would be appreciated.
Thanks,
Andy