Outlook rule for e-mail from single address, but different senders?

[Lil2606]

Hi all,

This is a bit of a strange one. I work for a big company and when we get e-mails from the top management we get them all from the same address, <management@certaincompany.com> but depending on what the e-mail is about, we get it from a different sender. We can get an e-mail from the 'Coronavirus Info <management@certaincompany.com>' or from 'Weekly News Letter <management@certaincompany.com>'

The subject line is always 'Please Read - Information for all Employees', and in the context of the e-mail, they can say something like 'As you would have read in the 'Weekly News Letter' when its an e-mail from the Coronavirus Info, or in the Weekly News Letter they can say 'Stay tuned for more information regarding the lockdowns, there will be communication from the Coronavirus Info in the following days'.

I would like these to be moved to different folders automatically, but if I just do the 'Move messages from ....' rule, it doesn't differentiate between 'Coronavirus Info' and 'Weekly News Letter' because they come from the same address. I tried the 'with certain words in the sender's address' but that also didn't work.

Any ideas?

Thank you!

 

[JonXL]

Well... how do you know the emails come from different places?

 

[Lil2606]

The sender's name appears different based on the different info.
For example j_smith@somethingcompany.com would appear as 'Jonathan Smith' in Outlook.
The e-mails we get from management appear as 'Coronavirus Info' and 'Weekly News Letter' as if the address would be c_info@somethingcompany.com and w_n_letter@somethingcompany.com but its not, the address for both are management@certaincompany.com
So the rules don't want to understand the difference between them.

 

[JonXL]

Alright. I have a similar thing with emails coming from SharePoint. I found a way to make it work. Maybe see if this works for you...

Open one of your coronavirus emails and go to Files>Properties.

In the Internet Headers, look for "From: some text <management@certaincompany.com>" and copy that string somewhere.

Repeat this for emails from each of your different senders until you have a list of senders and their corresponding "from" header text.

Set up your rules for each sender and for the criteria choose "specific words in message header" instead of sender's address, etc. Set those specific words to be the "from" string you copied earlier for that sender.

Set the rest of your conditions up however you want and then save and run the rules to test them out.

Repeat for all your senders.

Like I said, I only tried this under one condition that may not be identical to the one you find yourself in... so best of luck that this works for you and let us know what comes of it.

 

[Lil2606]

YESS! That seems to work. I moved a couple of them into my inbox to test and so far so good. We shall see how it works live soon. Thank you very much! Also good point I have the same thing with sharepoint too but that usually varies in subject line so I haven't had a problem with that, yet. However its good to have a solution for it, should the need arise. Much appreciated.

A couple of points to anyone who might want to do the same thing and is not proficient in outlook, like myself, to get the e-mail's properties you need to pop it out to a separate window, to be able to go Files > Properties, and the 'Internet Headers' is a super intimidating box of jibberish text, you are literally looking for the (in my example) "From: Coronavirus Info<management@certaincompany.com>" the next line is "To: *my e-mail here*" don't get confused with the "Recieved from:" stuff before it.

Again thank you for your help JonXL!!