Now I Cannot Open any XL File!!

[monirg]

Dear Sir / Madam;

1. I had my Laptop on service at STAPLES from Oct 2018 to Mar 2019 to “Update the Network Driver”
   
2. Staples did an extremely bad job, andnow I cannot open any of my files (XL files or any of my User Forms).
3. I asked Staples to install MS Office2010 (the ONLY CD I could find. I’m 100%sure the laptop had a more recent version of MS Office, but I couldn’t locate it).[I remember SOLVER was a “REFERANCE” not an “ADD IN”as in Office 2010]
   
   
4. I have no intention to call STAPLES anymore after they had made this mess!
5. Now when I try to open any of my XLfiles or user forms, I get the message:“Excelcannot open the file … V08 … .xlsm, [2,606 KB]becausethe file format or file extension is not valid. Verify that the file has not been corrupted and the file extensionmatches the format of the file.”
   
   
6. After checking the location of thefile and changing the file extension to .xls,I got the same above message (Item 5 above)
   
   
7. Toshiba’s tech advised the other day: “Try to open the file using “Updated” not “Upgraded” version of MS Office”.
   I tried MS Office 2013, and I got the same message!Please lift me from this misery (years of internal research work!).

Do you have any suggestion??

Thank you for your help.


Monir

 

[RoryA]

Can you put one of the workbooks somewhere (Dropbox, or Onedrive for example) for us to have a look at?

 

[monirg]

Hi Rory;

How to attach a workbook to my reply??

Thanks

Monir

 

[Michael M]

As @RoryA stated upload the file to Dropbox or similar and then post a link to that file back here !!
It does sound like the version of office may have been installed incorrectly.
You could also save the files to a USB and then open them on another PC......you would also have a backup wouldn't you ???

 

[monirg]

Hi Michael;

Thank you for your reply.

1. I don’thave Dropbox. I don’t even know what itis.
   
2. Is therea simpler way for attaching a workbook to a post in Mr. Excel?
   
3. The fullsystem backup was done in Sep 2018; a month before I took the laptop toSTAPLES.
   They assessed it to be useless!!!
   
   Thankyou.
   Monir
   

 

[Michael M]

Where is the backup stored...HDD, external HDD, server ??
Here is the link to dropbox

https://www.dropbox.com

you cannot attach files to this forum for security reasons!!
you could also look at this page for other options.

https://www.mrexcel.com/forum/about-board/508133-attachments.html

 

[monirg]

Hi Michael;

I'm reviewing the 2 links you kindly provided.

Thanks.
Monir

P.S. : I think the easiest way maybe if I know your email address!

 

[Michael M]

That won't happen !!!

P.S. : I think the easiest way maybe if I know your email address!

 

[monirg]

Hello Michael;

Few years ago, I did provide my email address at Mr. Excel Forum via "Private Message".
Maybe things are different nowadays!

Monir

 

[Michael M]

Sadly, the modern age says....trust no one !!