Hello all,
I don't think my issue is as complicated as some of the ones I've seen on this site but i think my lack of understanding in the formula is causing me problems.
I was instructed to gather some metrics using data from out ticketing system. This is where i am running into problems, I need to find out how many work days away from target was the ticket completed. Our ticketing system uses 2 separate columns for target date one for HR related tickets the other for all the rest. I managed to get it to a point where i can get the amount of days between the dates using the formula bellow but i don't know where i would insert the NETWORKDAYS and Holidays portion.
here is an example:
[TABLE="class: grid, width: 500"]
<tbody>[TR]
[TD="align: center"][/TD]
[TD="align: center"]A[/TD]
[TD="align: center"]B[/TD]
[TD="align: center"]C[/TD]
[TD="align: center"]D[/TD]
[/TR]
[TR]
[TD="align: center"]1[/TD]
[TD="align: center"]Target Date[/TD]
[TD="align: center"]HR Target date[/TD]
[TD="align: center"]Completed Date[/TD]
[TD="align: center"]Days from Target[/TD]
[/TR]
[TR]
[TD]2[/TD]
[TD]03/21/2018[/TD]
[TD][/TD]
[TD]05/03/2018[/TD]
[TD="align: center"]43[/TD]
[/TR]
[TR]
[TD]3[/TD]
[TD][/TD]
[TD]04/10/2018[/TD]
[TD]05/03/2018[/TD]
[TD="align: center"]-5[/TD]
[/TR]
</tbody>[/TABLE]
Current formula: =IF(B1="",C1-A1,IF(A1="",C1-B1))
I don't know if there is a better way of doing this so I will gladly accept any assistance you can provide.
Thanks in advance
I don't think my issue is as complicated as some of the ones I've seen on this site but i think my lack of understanding in the formula is causing me problems.
I was instructed to gather some metrics using data from out ticketing system. This is where i am running into problems, I need to find out how many work days away from target was the ticket completed. Our ticketing system uses 2 separate columns for target date one for HR related tickets the other for all the rest. I managed to get it to a point where i can get the amount of days between the dates using the formula bellow but i don't know where i would insert the NETWORKDAYS and Holidays portion.
here is an example:
[TABLE="class: grid, width: 500"]
<tbody>[TR]
[TD="align: center"][/TD]
[TD="align: center"]A[/TD]
[TD="align: center"]B[/TD]
[TD="align: center"]C[/TD]
[TD="align: center"]D[/TD]
[/TR]
[TR]
[TD="align: center"]1[/TD]
[TD="align: center"]Target Date[/TD]
[TD="align: center"]HR Target date[/TD]
[TD="align: center"]Completed Date[/TD]
[TD="align: center"]Days from Target[/TD]
[/TR]
[TR]
[TD]2[/TD]
[TD]03/21/2018[/TD]
[TD][/TD]
[TD]05/03/2018[/TD]
[TD="align: center"]43[/TD]
[/TR]
[TR]
[TD]3[/TD]
[TD][/TD]
[TD]04/10/2018[/TD]
[TD]05/03/2018[/TD]
[TD="align: center"]-5[/TD]
[/TR]
</tbody>[/TABLE]
Current formula: =IF(B1="",C1-A1,IF(A1="",C1-B1))
I don't know if there is a better way of doing this so I will gladly accept any assistance you can provide.
Thanks in advance