RLandon217
New Member
- Joined
- Sep 10, 2013
- Messages
- 5
Hi All,
=IF(IF(WEEKDAY(J2)=7,J2+4+IF(WEEKDAY(J2+4)=7,2,IF(WEEKDAY(J2+4)=1,2,0)),IF(WEEKDAY(J2)=1,J2+3+IF(WEEKDAY(J2+4)=7,2,IF(WEEKDAY(J2+4)=1,2,0)),J2+2+IF(WEEKDAY(J2+2)=7,2,IF(WEEKDAY(J2+2)=1,2,0))))<L2,IF(WEEKDAY(J2)=7,J2+4+IF(WEEKDAY(J2+4)=7,2,IF(WEEKDAY(J2+4)=1,2,0)),IF(WEEKDAY(J2)=1,J2+3+IF(WEEKDAY(J2+4)=7,2,IF(WEEKDAY(J2+4)=1,2,0)),J2+2+IF(WEEKDAY(J2+2)=7,2,IF(WEEKDAY(J2+2)=1,2,0)))),IF(WEEKDAY(M2-(L2-J2))=7,M2-(L2-J2)+4+IF(WEEKDAY(M2-(L2-J2)+4)=7,2,IF(WEEKDAY(M2-(L2-J2)+4)=1,2,0)),IF(WEEKDAY(M2-(L2-J2))=1,M2-(L2-J2)+3+IF(WEEKDAY(M2-(L2-J2)+4)=7,2,IF(WEEKDAY(M2-(L2-J2)+4)=1,2,0)),M2-(L2-J2)+2+IF(WEEKDAY(M2-(L2-J2)+2)=7,2,IF(WEEKDAY(M2-(L2-J2)+2)=1,2,0)))))
I am working on modifiying a formula to measure SLA within a ticketing system. We have Assigned Timestamp (J2), Pending Timestamp (L2) and In Progress Timestamp (M2). Basically, we want the SLA to formulate an SLA Date if we have a 1 day SLA. I have the following formula below. It is currently set to 2 days (48 hrs), but all I have to do is change it from 2 days to 1 (24 hrs). If you would like any additional information, feel free to reach out to me. *Note: The formula below worked for the 48hr SLA, I believe the days just need to be changed.
Thanks in Advance!!
=IF(IF(WEEKDAY(J2)=7,J2+4+IF(WEEKDAY(J2+4)=7,2,IF(WEEKDAY(J2+4)=1,2,0)),IF(WEEKDAY(J2)=1,J2+3+IF(WEEKDAY(J2+4)=7,2,IF(WEEKDAY(J2+4)=1,2,0)),J2+2+IF(WEEKDAY(J2+2)=7,2,IF(WEEKDAY(J2+2)=1,2,0))))<L2,IF(WEEKDAY(J2)=7,J2+4+IF(WEEKDAY(J2+4)=7,2,IF(WEEKDAY(J2+4)=1,2,0)),IF(WEEKDAY(J2)=1,J2+3+IF(WEEKDAY(J2+4)=7,2,IF(WEEKDAY(J2+4)=1,2,0)),J2+2+IF(WEEKDAY(J2+2)=7,2,IF(WEEKDAY(J2+2)=1,2,0)))),IF(WEEKDAY(M2-(L2-J2))=7,M2-(L2-J2)+4+IF(WEEKDAY(M2-(L2-J2)+4)=7,2,IF(WEEKDAY(M2-(L2-J2)+4)=1,2,0)),IF(WEEKDAY(M2-(L2-J2))=1,M2-(L2-J2)+3+IF(WEEKDAY(M2-(L2-J2)+4)=7,2,IF(WEEKDAY(M2-(L2-J2)+4)=1,2,0)),M2-(L2-J2)+2+IF(WEEKDAY(M2-(L2-J2)+2)=7,2,IF(WEEKDAY(M2-(L2-J2)+2)=1,2,0)))))
I am working on modifiying a formula to measure SLA within a ticketing system. We have Assigned Timestamp (J2), Pending Timestamp (L2) and In Progress Timestamp (M2). Basically, we want the SLA to formulate an SLA Date if we have a 1 day SLA. I have the following formula below. It is currently set to 2 days (48 hrs), but all I have to do is change it from 2 days to 1 (24 hrs). If you would like any additional information, feel free to reach out to me. *Note: The formula below worked for the 48hr SLA, I believe the days just need to be changed.
Thanks in Advance!!
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