Need help in forecasting

[yakhtar]

Hello all, I hope someone can assist in this - and thanks in advance.

I hope I can explain this without much confusion. I have a sample survey size of 1,120.

60 people out of 1,120 responses are reporting site errors (so 5% of the population is reporting site errors). It is assumed that these 5% customers will make a call to call center.

We also know cost per call is $102/mth

I know that my average monthly visits are 945,533.

How can I forecast my cost for those who will call call center based on this sample size?

Yaz

 

[joeu2004]

=round(102 * 945533 * 60 / 1120, 2)

formatted as Currency

 

[yakhtar]

=round(102 * 945533 * 60 / 1120, 2)

formatted as Currency

Thank you so much!