Need an array formula with multi-conditions to compute average for date difference

E

en_pass

New Member
Joined
Mar 9, 2009
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4
My data sheet looks like this,
<TABLE style="WIDTH: 469pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=625 border=0><COLGROUP><COL style="WIDTH: 125pt; mso-width-source: userset; mso-width-alt: 5344" width=167><COL style="WIDTH: 90pt; mso-width-source: userset; mso-width-alt: 3840" width=120><COL style="WIDTH: 122pt; mso-width-source: userset; mso-width-alt: 5184" width=162><COL style="WIDTH: 132pt; mso-width-source: userset; mso-width-alt: 5632" width=176><TBODY><TR style="HEIGHT: 12.75pt" height=17><TD class=xl68 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: windowtext 1pt solid; FONT-WEIGHT: 700; FONT-SIZE: 10pt; BACKGROUND: #c0504d; BORDER-LEFT: windowtext 1pt solid; WIDTH: 125pt; COLOR: white; BORDER-BOTTOM: windowtext 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #C0504D none; text-underline-style: none; text-line-through: none" width=167 height=17>Severity</TD><TD class=xl68 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: windowtext 1pt solid; FONT-WEIGHT: 700; FONT-SIZE: 10pt; BACKGROUND: #c0504d; BORDER-LEFT: #ece9d8; WIDTH: 90pt; COLOR: white; BORDER-BOTTOM: windowtext 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #C0504D none; text-underline-style: none; text-line-through: none" width=120>Status</TD><TD class=xl68 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: windowtext 1pt solid; FONT-WEIGHT: 700; FONT-SIZE: 10pt; BACKGROUND: #c0504d; BORDER-LEFT: #ece9d8; WIDTH: 122pt; COLOR: white; BORDER-BOTTOM: windowtext 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #C0504D none; text-underline-style: none; text-line-through: none" width=162>Date & Time Raised</TD><TD class=xl69 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: windowtext 1pt solid; FONT-WEIGHT: 700; FONT-SIZE: 10pt; BACKGROUND: #c0504d; BORDER-LEFT: #ece9d8; WIDTH: 132pt; COLOR: white; BORDER-BOTTOM: windowtext 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #C0504D none; text-underline-style: none; text-line-through: none" width=176>Date & Time Closed</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none" height=17>Prod Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">9/17/2007 11:18</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">13/11/2008 9:58:10AM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none" height=17>Prod Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">4/28/2008 3:01</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">24/02/2009 8:56:26AM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none" height=17>Development Severity 5</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">Acknowledge</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">5/26/2008 15:01</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none"></TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none" height=17>Prod Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">8/8/2008 20:24</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">13/10/2008 8:39:02PM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none" height=17>Development Severity 3</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">8/19/2008 17:16</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">2/12/2008 10:28:58AM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none" height=17>Development Severity 5</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">8/22/2008 20:24</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">21/10/2008 5:53:01PM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none" height=17>Prod Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">9/16/2008 17:58</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">15/10/2008 3:01:30PM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none" height=17>Prod Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">9/19/2008 17:32</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">13/10/2008 1:59:33PM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none" height=17>Development Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">9/24/2008 16:40</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">31/10/2008 8:23:43AM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none" height=17>Development Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">9/25/2008 12:25</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">1/12/2008 10:25:54AM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none" height=17>Prod Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">Service Restored</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">9/26/2008 10:10</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none"></TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none" height=17>Development Severity 3</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">Service Restored</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">9/26/2008 16:03</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none"></TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none" height=17>Development Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">9/30/2008 14:38</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">21/11/2008 2:30:46PM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none" height=17>Development Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">9/30/2008 17:40</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">16/10/2008 5:42:07PM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none" height=17>Development Severity 5</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">10/1/2008 8:41</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">23/10/2008 11:19:18AM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none" height=17>Development Severity 4</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">10/1/2008 10:54</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">8/10/2008 10:47:10AM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none" height=17>Development Severity 3</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">10/1/2008 13:36</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #e6b9b8; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: white 0.5pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #E6B9B8 none; text-underline-style: none; text-line-through: none">2/10/2008 2:45:25PM</TD></TR><TR style="HEIGHT: 12.75pt" height=17><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: windowtext 1pt solid; COLOR: black; BORDER-BOTTOM: windowtext 1pt solid; FONT-FAMILY: Verdana; HEIGHT: 12.75pt; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none" height=17>Prod Severity 3</TD><TD class=xl65 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: windowtext 1pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">Closed</TD><TD class=xl66 style="BORDER-RIGHT: white 0.5pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: windowtext 1pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">10/1/2008 17:40</TD><TD class=xl67 style="BORDER-RIGHT: windowtext 1pt solid; BORDER-TOP: #ece9d8; FONT-WEIGHT: 400; FONT-SIZE: 10pt; BACKGROUND: #f2dddc; BORDER-LEFT: #ece9d8; COLOR: black; BORDER-BOTTOM: windowtext 1pt solid; FONT-FAMILY: Verdana; TEXT-DECORATION: none; mso-pattern: #F2DDDC none; text-underline-style: none; text-line-through: none">9/10/2008 9:47:58AM</TD></TR></TBODY></TABLE>


Problem: To AVERAGE of elapsed days (workdays between “Date & Time Raised” and “Date & Time Closed”, based on following conditions

Conditions:
1) Severity = “Prod Severity 4” OR “Development Severity 4”
2) Status = “Closed”
3) Month Closed = to be computed based on date & time closed (like =MONTH(Date & Time Closed)
4) Ignore errors (e.g. #VALUE! etc.) while taking average of elapsed days. I am calculating elapsed days as =NETWORKDAYS(LEFT(C9,10),LEFT(D9,10)) ignoring time stamp

Can you suggest a single cell formula which can be entered in a cell. I can't insert new columns in the worksheet to compute part-by-part.

An array formula with all the conditions would be great.

Thanks in advance.
 

Excel Facts

How to total the visible cells?
From the first blank cell below a filtered data set, press Alt+=. Instead of SUM, you will get SUBTOTAL(9,)
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Welcome to MrExcel, en pass

Why are the dates in different formats, the first looks like a true date; is the 2nd (date and time closed) text?

Does your NETWORKDAYS formula actually work, what's your default date format, is it m/d/yy?
 
Upvote 0
Thanks for the response.
The Date & Time Closed column is a text field. Default date format I use is dd/mm/yyyy.
I am not sure if I can change the format of data in the datasheet directly. Can the required format checking / conversion be done using formula while computation.
I want to compute elapsed days (work days between Date Raised, Date Closed) and then take average of elapsed days based on multiple conditions, such as Status, Severity, Month Closed, etc.
=NETWORKDAYS(DATEVALUE(LEFT(Sheet1!E4,10),DATEVALUE(LEFT(Sheet1!G4,10))) is not working. Gives #VALUE! error


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<TABLE style="WIDTH: 732pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=975 border=0><COLGROUP><COL style="WIDTH: 50pt; mso-width-source: userset; mso-width-alt: 2450" width=67><COL style="WIDTH: 124pt; mso-width-source: userset; mso-width-alt: 6034" width=165><COL style="WIDTH: 38pt; mso-width-source: userset; mso-width-alt: 1828" width=50><COL style="WIDTH: 82pt; mso-width-source: userset; mso-width-alt: 3986" width=109><COL style="WIDTH: 96pt; mso-width-source: userset; mso-width-alt: 4681" width=128><COL style="WIDTH: 113pt; mso-width-source: userset; mso-width-alt: 5522" width=151><COL style="WIDTH: 135pt; mso-width-source: userset; mso-width-alt: 6582" width=180><COL style="WIDTH: 94pt; mso-width-source: userset; mso-width-alt: 4571" width=125><TBODY><TR style="HEIGHT: 15pt" height=20><TD class=xl67 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; WIDTH: 50pt; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" width=67 height=20>Incident Id</TD><TD class=xl67 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; WIDTH: 124pt; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" width=165>Severity</TD><TD class=xl67 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; WIDTH: 38pt; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" width=50>Priority</TD><TD class=xl67 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; WIDTH: 82pt; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" width=109>Status</TD><TD class=xl67 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; WIDTH: 96pt; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" width=128>Date & Time Raised</TD><TD class=xl67 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; WIDTH: 113pt; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" width=151>Date & Time Restored</TD><TD class=xl68 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; WIDTH: 135pt; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" width=180>Date & Time Closed</TD><TD class=xl67 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; WIDTH: 94pt; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" width=125>User Comment</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>3725407</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>9/17/2007 11:18</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">13/11/2008 9:58:10AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">No longer outstanding and NIC cqard has been operational for 100 days. We have received no issues about this since this alert. Will close job.</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4135470</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>1</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>4/28/2008 3:01</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">24/02/2009 8:56:26AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4196589</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Acknowledge</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5/26/2008 15:01</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4354962</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>8/8/2008 20:24</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">13/10/2008 5:12:10PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">13/10/2008 8:39:02PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Issue has been resolved.</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4379258</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>8/19/2008 17:16</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">2/12/2008 11:28:36AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">2/12/2008 10:28:58AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4387470</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>8/22/2008 20:24</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">21/10/2008 1:21:09PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">21/10/2008 5:53:01PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Issue is resolved.</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4447301</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>9/16/2008 17:58</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">15/10/2008 2:45:46PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">15/10/2008 3:01:30PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">From: M S, Muralidhar Sent: Wednesday, 15 October 2008 9:17 AM To: Technology Service Desk - Bangalore Subject: RE: PCRS Issues/ SAS Issues on Dev box 4447301 No Archana, This problem got resolved after the Server Shutdown Issues/Access Issues. But t</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4455738</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>9/19/2008 17:32</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">6/10/2008 10:42:12AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">13/10/2008 1:59:33PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Issue resolved.</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4465257</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>1</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>9/24/2008 16:40</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">29/10/2008 2:20:36PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">31/10/2008 8:23:43AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4466968</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>9/25/2008 12:25</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">20/10/2008 3:48:30PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">1/12/2008 10:25:54AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4468816</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Service Restored</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>9/26/2008 10:10</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">1/10/2008 4:07:24PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4469806</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Service Restored</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>9/26/2008 16:03</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 10:36:04AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4476298</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>9/30/2008 14:38</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">21/11/2008 3:16:17PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">21/11/2008 2:30:46PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4476658</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>9/30/2008 17:40</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 10:35:37AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">16/10/2008 5:42:07PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4477934</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/1/2008 8:41</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">2/10/2008 11:34:28AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">23/10/2008 11:19:18AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4478451</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/1/2008 10:54</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 9:49:01AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">8/10/2008 10:47:10AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4479006</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/1/2008 13:36</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">1/10/2008 3:14:15PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">2/10/2008 2:45:25PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">pwd restored</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4479534</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>1</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/1/2008 17:40</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">9/10/2008 9:47:58AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4482078</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 2</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Service Restored</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/2/2008 17:48</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">3/10/2008 10:37:50AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4483207</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/3/2008 10:16</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">3/10/2008 3:59:46PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">3/11/2008 12:13:07PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Institutional Tech-Cash Technology</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4483382</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/3/2008 11:10</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">10/10/2008 4:23:45PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Issue has been solved with the help of development support team.</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4484356</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>1</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/3/2008 17:00</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">6/10/2008 10:07:11AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">6/10/2008 9:44:17AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4487695</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/6/2008 9:17</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">6/10/2008 10:46:54AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">13/10/2008 10:12:08AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4487851</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/6/2008 10:07</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">6/10/2008 3:16:25PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">13/10/2008 2:18:45PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Nigel Huynh has advised that this has been actioned. Closing AHD. Thankyou Irene Lucas.</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4488162</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/6/2008 11:46</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">6/10/2008 3:18:09PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 10:33:42AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4488504</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/6/2008 13:49</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">20/10/2008 2:55:12PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">11/12/2008 11:07:08AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">working as expected</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4488554</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Service Restored</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/6/2008 14:04</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 9:14:02AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4489145</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Service Restored</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/6/2008 19:56</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 9:33:02AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4489208</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>2</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/6/2008 21:15</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">8/10/2008 10:40:15AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">8/10/2008 10:07:15AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4489239</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/6/2008 21:56</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 4:12:27PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">No Virus Found! Hence Closing!</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4490351</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/7/2008 9:10</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 12:33:18PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">10/10/2008 10:16:45AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">The server is up and running now.</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4490840</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 2</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/7/2008 11:15</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">10/10/2008 9:40:07PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">1/12/2008 10:25:39AM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4491612</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>2</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/7/2008 14:57</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 7:31:19PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">13/10/2008 3:50:14PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4491725</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/7/2008 15:59</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">7/10/2008 7:09:10PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">14/10/2008 2:56:37PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">N/A</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4491924</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Service Restored</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/7/2008 18:00</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">8/10/2008 2:25:52PM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4494878</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/8/2008 18:17</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">9/10/2008 11:19:07AM</TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">13/02/2009 6:59:50PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">AHD has been compleated as per request.</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4495022</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Prod Severity 4</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>5</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Closed</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/8/2008 19:50</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">21/10/2008 7:37:51PM</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">done</TD></TR><TR style="HEIGHT: 15pt" height=20><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; HEIGHT: 15pt; BACKGROUND-COLOR: transparent" align=right height=20>4495072</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Development Severity 3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>3</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent">Open</TD><TD class=xl66 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent" align=right>10/8/2008 20:39</TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD class=xl65 style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD><TD style="BORDER-RIGHT: #ece9d8; BORDER-TOP: #ece9d8; BORDER-LEFT: #ece9d8; BORDER-BOTTOM: #ece9d8; BACKGROUND-COLOR: transparent"></TD></TR></TBODY></TABLE>
 
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