I need to start tracking our customer email response time from the customer emails in our shared mailbox in various sub-folders with the responses maintained by three members of staff.
I don't know where to start as i have no VBA experience with outlook but have created a few macros in excel.
I would like to select an Outlook inbox folder and have a macro paste the sender, subject line, date and time received into a spreadsheet then looking in the shared Outlook sent folder select the response by subject line or some other criteria and match them posting the result into the appropriate row in the spreadsheet so that i can calculate the time difference to respond.
I know i should be posting some code here but i don't know there to start. Would anyone have something that i could use?
I don't know where to start as i have no VBA experience with outlook but have created a few macros in excel.
I would like to select an Outlook inbox folder and have a macro paste the sender, subject line, date and time received into a spreadsheet then looking in the shared Outlook sent folder select the response by subject line or some other criteria and match them posting the result into the appropriate row in the spreadsheet so that i can calculate the time difference to respond.
I know i should be posting some code here but i don't know there to start. Would anyone have something that i could use?
