Hey Guys,
Looking for some help here - I havent been able to find a solution anywhere.
I have a matrix table that provides a view of aging inventory. For each client they have a number of days to work the ticket before it is outside of SLA. I want to add a column that shows when those tickets are outside of SLA. Currently when I try to add that data point, it shows up on every column, but I just want it to show at the end of the matrix (the last column).
Example: This is what I want to see.....
[TABLE="width: 500"]
<tbody>[TR]
[TD]Client:
[/TD]
[TD]0 Days[/TD]
[TD]1 Day[/TD]
[TD]2 Days[/TD]
[TD]3 days[/TD]
[TD]4 days[/TD]
[TD]5 days[/TD]
[TD]SLA # of Days[/TD]
[/TR]
[TR]
[TD]A[/TD]
[TD]30 tickets[/TD]
[TD]20 tickets[/TD]
[TD]16 Tickets[/TD]
[TD]10 Tickets[/TD]
[TD]6 Tickets[/TD]
[TD]3 Tickets[/TD]
[TD]4 days[/TD]
[/TR]
[TR]
[TD]B[/TD]
[TD]25 Tickets[/TD]
[TD]18 tickets[/TD]
[TD]12 tickets[/TD]
[TD]8 Tickets[/TD]
[TD]0[/TD]
[TD]0[/TD]
[TD]2 days[/TD]
[/TR]
</tbody>[/TABLE]
Example: This is what I get currently get when trying to build the matrix (not what I want)
[TABLE="width: 500"]
<tbody>[TR]
[TD]Client[/TD]
[TD]0 Days[/TD]
[TD]SLA # of Days[/TD]
[TD]1 Day[/TD]
[TD]SLA # of Days[/TD]
[TD]2 Day[/TD]
[TD]SLA # of Days[/TD]
[TD]3 Days[/TD]
[TD]SLA # of Days[/TD]
[TD]4 Days[/TD]
[TD] SLA # of Days[/TD]
[TD]5 Days [/TD]
[TD]SLA # of Days[/TD]
[/TR]
[TR]
[TD]A[/TD]
[TD]30 Tickets[/TD]
[TD]4 days[/TD]
[TD]20 tickets[/TD]
[TD]4 days[/TD]
[TD]16 Tickets[/TD]
[TD]4 days[/TD]
[TD]10 Tickets[/TD]
[TD]4 days[/TD]
[TD]6 Tickets[/TD]
[TD]4 days[/TD]
[TD]3 Tickets[/TD]
[TD]4 days[/TD]
[/TR]
[TR]
[TD]B[/TD]
[TD]25 Tickets[/TD]
[TD]2 days[/TD]
[TD]18 Tickets[/TD]
[TD]2 days[/TD]
[TD]12 tickets[/TD]
[TD]2 days[/TD]
[TD]8 Tickets[/TD]
[TD]2 days[/TD]
[TD]0[/TD]
[TD]2 days[/TD]
[TD]0[/TD]
[TD]2 days[/TD]
[/TR]
</tbody>[/TABLE]
Does anyone know of a way to build the matrix as I'm intending it to look?
Thanks!
Looking for some help here - I havent been able to find a solution anywhere.
I have a matrix table that provides a view of aging inventory. For each client they have a number of days to work the ticket before it is outside of SLA. I want to add a column that shows when those tickets are outside of SLA. Currently when I try to add that data point, it shows up on every column, but I just want it to show at the end of the matrix (the last column).
Example: This is what I want to see.....
[TABLE="width: 500"]
<tbody>[TR]
[TD]Client:
[/TD]
[TD]0 Days[/TD]
[TD]1 Day[/TD]
[TD]2 Days[/TD]
[TD]3 days[/TD]
[TD]4 days[/TD]
[TD]5 days[/TD]
[TD]SLA # of Days[/TD]
[/TR]
[TR]
[TD]A[/TD]
[TD]30 tickets[/TD]
[TD]20 tickets[/TD]
[TD]16 Tickets[/TD]
[TD]10 Tickets[/TD]
[TD]6 Tickets[/TD]
[TD]3 Tickets[/TD]
[TD]4 days[/TD]
[/TR]
[TR]
[TD]B[/TD]
[TD]25 Tickets[/TD]
[TD]18 tickets[/TD]
[TD]12 tickets[/TD]
[TD]8 Tickets[/TD]
[TD]0[/TD]
[TD]0[/TD]
[TD]2 days[/TD]
[/TR]
</tbody>[/TABLE]
Example: This is what I get currently get when trying to build the matrix (not what I want)
[TABLE="width: 500"]
<tbody>[TR]
[TD]Client[/TD]
[TD]0 Days[/TD]
[TD]SLA # of Days[/TD]
[TD]1 Day[/TD]
[TD]SLA # of Days[/TD]
[TD]2 Day[/TD]
[TD]SLA # of Days[/TD]
[TD]3 Days[/TD]
[TD]SLA # of Days[/TD]
[TD]4 Days[/TD]
[TD] SLA # of Days[/TD]
[TD]5 Days [/TD]
[TD]SLA # of Days[/TD]
[/TR]
[TR]
[TD]A[/TD]
[TD]30 Tickets[/TD]
[TD]4 days[/TD]
[TD]20 tickets[/TD]
[TD]4 days[/TD]
[TD]16 Tickets[/TD]
[TD]4 days[/TD]
[TD]10 Tickets[/TD]
[TD]4 days[/TD]
[TD]6 Tickets[/TD]
[TD]4 days[/TD]
[TD]3 Tickets[/TD]
[TD]4 days[/TD]
[/TR]
[TR]
[TD]B[/TD]
[TD]25 Tickets[/TD]
[TD]2 days[/TD]
[TD]18 Tickets[/TD]
[TD]2 days[/TD]
[TD]12 tickets[/TD]
[TD]2 days[/TD]
[TD]8 Tickets[/TD]
[TD]2 days[/TD]
[TD]0[/TD]
[TD]2 days[/TD]
[TD]0[/TD]
[TD]2 days[/TD]
[/TR]
</tbody>[/TABLE]
Does anyone know of a way to build the matrix as I'm intending it to look?
Thanks!