LockXLS Where are you?

[ExcelWombat]

I have been using LockXLS to secure my spreadsheets for many years but now they appear to have disappeared. Their website is still active but numerous emails have gone undelivered and unanswered. The program has not been updated to support Office 2016 and this is a growing concern. Does anyone know if they are still operating?

 

[mole999]

have you tried support@spreadsheettools.com from a whois lookup of the domain

 

[ExcelWombat]

Thanks, I'll try that one. I have been using support@lockxls.com for years without any problems but a few months ago I stopped getting any response.
I have just received a delivery receipt and that is more progress than I have had for a long time.
Have a great weekend.

 

[ExcelWombat]

It worked, I have made contact and all is well. In my opinion LockXLS is an excellent product.

 

[mole999]

glad thats sorted

 

[ExcelWombat]

This problem is back again, I can't make contact with LockXLS. I don't even get delivery receipts from my emails to the addresses above.
LockXLS a become increasingly unreliable, probably due to Windows updates. Has anyone heard from them recently.

 

[ExcelWombat]

My last contact with Alex from Spreadsheet Tools was in March 2021. Several emails since then have gone unanswered. I suspect they are based in Ukraine which may be part of the problem. Has anyone heard anything since then?

 

[MARK858]

Have you tried their online contact form?

Spreadsheet Tools: Contact Us

send your inquery to the spreadsheet tools by email or by using web form

spreadsheettools.com

 

[ExcelWombat]

Yes, I have used there contact form as well as their support email address. I have had numerous email conversations with Alex from Spreadsheet Tools and I generally get a response. Recent emails have all gone unanswered.