Hello! I’m working on reporting to show the overall impact an agent has on our site. Our site KPI goal is 90%; Agent 1 has 20 surveys averaging 80% Agent 2 has 100 surveys at 80%. Both are obviously not meeting but Agent 2 has a bigger “drag” to our site. Can someone help me with the formula that will show Agent 2 has a “drag” of -xx% to my site compared to Agent 1’s impact.
Sorry if I didn’t explain that correctly. Any help is appreciated!
Sorry if I didn’t explain that correctly. Any help is appreciated!