Hello!
I have a report that I work with on a daily basis (see below). I use an xlookup formula to give me the time that an agent changed their status code (column G) to 15 Break to begin their break- in this instance, 9:45:12.
When they come back from break their status is changed back to "Available" (column E) but the "Status Code" is blank.
Currently I have to manually search for and input the time of their available state after their break - 10:01, in this case.
Is there a formula that can draw the time of the first available state (column E) that follows a status code change (column G)?
I have a report that I work with on a daily basis (see below). I use an xlookup formula to give me the time that an agent changed their status code (column G) to 15 Break to begin their break- in this instance, 9:45:12.
When they come back from break their status is changed back to "Available" (column E) but the "Status Code" is blank.
Currently I have to manually search for and input the time of their available state after their break - 10:01, in this case.
Is there a formula that can draw the time of the first available state (column E) that follows a status code change (column G)?