Interdeparment survey help

[shani]

Hello - I need to create a survey or questionaire to send out to all our leaders regarding the reporting we are providing to them. We use excel to create and maintain business reports. We have agent productivity reports to finance and budgets. Basically, we have a bunch of different audiences and want to make sure that our reports are being utilized. I am having trouble coming up with questions to ask. Since most of the people in this group are Excel users, I am hoping you can give me more questions. Here is what I have so far?

How often do you utilize the reports we distribute?

Do you think the reports you receive have added value to the business?

What would you like to see more or less of?

Please help, I seem to have hit a blank on this lol!!! Thanks in advance

 

[Logit]

My management experience demonstrates a rewording of the questions may be in order to obtain the best results.

ORIGINAL:

#1 "How often do you utilize the reports we distribute ?"

#2 "Do you think the reports you receive have added value to the business?"

#3 "What would you like to see more or less of?"


REWORDED:

#1 "I refer to / use the distributed reports :

a) Once per day
b) Once every few days
c) Once per week
d) Once every few weeks
e) Once per month
f) Rarely


#2 "On a scale of 1 to 10 (One = Low Value / Ten = Great Value), how would you rate the reports value to the daily operation of the business?"

Low Value_________Little Value__________Some Value____________Good Value____________Great Value
1...............2...............3...............4...............5.................7...............8...............9.................10


#3 Provide at least one example how the reports can be improved.

#4 Provide at least one example what has little / no value and should be eliminated from the reports.

#5 I would recommend the distributed reports to a colleague as a tool for improvement. True / False

#6 What three words would you use to describe the reports ?

a) _______________________
b) _______________________
c) _______________________

#7 Do you believe the report contents provides information that assists in your daily work activity ? YES / NO

#8 The report contents are clear and easy to understand. TRUE / FALSE

#9 I have a clear understanding how to apply the report information to my responsibilities / needs. TRUE / FALSE

#10 I love my job and my boss is the greatest ever ! __TRUE / FALSE__ (My name is : ____________________ )


Here are a few resources that will help:

https://www.qualtrics.com/blog/employee-satisfaction-survey/


I utilized the free version of Survey Monkey for several of my surveys of employees. The response was approximately 96% of the total # of staff.
It provides an anonymous means to respond to a survey and employees enjoy using a computer to complete the questions vs. pen/paper.

https://www.surveymonkey.co.uk/mp/employee-surveys/


Overall, when brainstorming questions ... try as best as possible to give the respondent a choice of answer (like a scale from Bad to Good, 1 to 10, etc) rather than
simple one word answers. (Yes, I know, some of my examples above were one word answers. Sometimes the question requires that type answer.) A measurement of
answer, rather than either / or, usually obtains a higher number of responses.

Most importantly, what you are really trying to measure is not so much the quality of the reports (that is important) but customer satisfaction. How well is your company
providing a necessary tool that has meaning and quality to a customer (your employee) so he/she can do their job better which in turn increases your company customer satisfaction
level resulting in higher profits.

Employees are customers too. They are the customers of Management. How well is Management giving "that" customer what they desire ?

 

[shani]

Thank you very much, this info is wonderful!! Hope you have a great weekend!!