One way is to use a different font - like wingdings - which may have the symbol you're looking for.
You can use your computer's character map to browse different fonts, then select the character you want and paste it into your formula, between " marks. Format the cell so that it is in whichever font you've chosen.
The problem with this is that it may be difficult to combine symbols and text in the same cell, if your chosen font doesn't have both your symbol and text characters.
One way round this is to use two formulas instead of one, the first one showing the symbol only
Code:
=if(a2=b2,"symbol code","")
with font set to your chosen symbol font,
and the second one showing the text string only
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