Index Maybe?

C

chadlaw32

Board Regular
Joined
Jul 29, 2014
Messages
84
Office Version
  1. 365
  2. 2019
  3. 2016
Platform
  1. Windows
So what i need to do is figure the time between UNPAUSE and PAUSE when the Que and The agent names are the same any ideas? If i put them in order by Agent name, Queue, then stamp I can use this formula to find the time =(B3-B2)/60. It would just save me a load of time if I didn't have to sort the list every day.
A B C D E F
NONEinet-commJohn DoeUNPAUSE
NONEeagle-inetJohn DoeUNPAUSE
NONEinet-commJohn DoePAUSE
NONEinet-commJohn DoeUNPAUSE
NONEeagle-inetJohn Smith(W)UNPAUSE
NONEeagle-inetJohn DoePAUSE
NONEinet-commJohn DoePAUSE
NONEinet-commJane Doe(W)UNPAUSE
NONEeagle-inetChuck Farley(W)UNPAUSE
NONEeagle-inetMichael Hunt(W)UNPAUSE
NONEeagle-inetSam Watermeier(W)UNPAUSE
NONEinet-commTed Bundy(W)UNPAUSE
NONEinet-commJane Doe(W)PAUSE
NONEeagle-inetChuck Farley(W)PAUSE
NONEeagle-inetJohn Smith(W)PAUSE
NONEeagle-inetMichael Kennedy(H)UNPAUSE
NONEinet-commJane Doe(W)UNPAUSE
NONEeagle-inetSam Watermeier(W)PAUSE
NONEeagle-inetChuck Farley(W)UNPAUSE
NONEeagle-inetMichael Hunt(W)PAUSE
NONEinet-commTed Bundy(W)PAUSE
NONEeagle-inetJohn Smith(W)UNPAUSE
NONEinet-commTed Bundy(W)UNPAUSE
NONEeagle-inetMichael Hunt(W)UNPAUSE
NONEeagle-inetMichael Kennedy(H)PAUSE
NONEeagle-inetChris Mann(W)UNPAUSE
NONEeagle-inetChris Mann(W)PAUSE
NONEeagle-inetChuck Farley(W)PAUSE
NONEinet-commJane Doe(W)PAUSE
NONEeagle-inetMichael Kennedy(H)UNPAUSE
NONEeagle-inetJohn Smith(W)PAUSE
NONEeagle-inetSam Watermeier(H)UNPAUSE
NONEeagle-inetMichael Hunt(W)PAUSE
NONEinet-commTed Bundy(W)PAUSE
NONEinet-commSam Watermeier(H)UNPAUSE
NONEinet-commMichael Kennedy(H)UNPAUSE
NONEeagle-inetSam Watermeier(H)PAUSE
NONEinet-commSam Watermeier(H)PAUSE
NONEeagle-inetMichael Kennedy(H)PAUSE
NONEinet-commMichael Kennedy(H)PAUSE

<colgroup><col style="mso-width-source:userset;mso-width-alt:4644;width:95pt" width="127"> <col style="mso-width-source:userset;mso-width-alt:2816;width:58pt" width="77"> <col style="mso-width-source:userset;mso-width-alt:1609;width:33pt" width="44"> <col style="mso-width-source:userset;mso-width-alt:2486;width:51pt" width="68"> <col style="mso-width-source:userset;mso-width-alt:4608;width:95pt" width="126"> <col style="mso-width-source:userset;mso-width-alt:2560;width:53pt" width="70"> </colgroup><tbody>
[TD="width: 127"]time
[/TD]
[TD="width: 77"]stamp
[/TD]
[TD="width: 44"]callid
[/TD]
[TD="width: 68"]queue[/TD]
[TD="width: 126"]agent[/TD]
[TD="width: 70"]action[/TD]

[TD="class: xl63, align: right"]10/03/2019 06:02:00[/TD]
[TD="align: right"]1570100520[/TD]

[TD="class: xl63, align: right"]10/03/2019 06:02:02[/TD]
[TD="align: right"]1570100522[/TD]

[TD="class: xl63, align: right"]10/03/2019 07:16:58[/TD]
[TD="align: right"]1570105018[/TD]

[TD="class: xl63, align: right"]10/03/2019 07:16:58[/TD]
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[TD="class: xl63, align: right"]10/03/2019 07:59:21[/TD]
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[TD="align: right"]1570158497[/TD]

</tbody>
 
Last edited:

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you can create a macro book that is available when you load excel, so it should be possible to import the data once, trigger the macro to do the job you want and proceed
 
Upvote 0
I cannot use macros due to restrictions in place is there not a formula that would work?
 
Upvote 0
How about in G2 copied down
=IF(F2="unpause",INDEX($A2:$A$41,MATCH(D2&"|"&E2&"|pause",INDEX($D2:$D$41&"|"&$E2:$E$241&"|"&$F2:$F$241,0),0))-A2,"")
 
Upvote 0
My pleasure & thanks for the feedback
 
Upvote 0
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