Here is a SMAPLE of the EMAILS that I get: I
HIGHLIGHTED the information that I need to capture. Any help anyone can give me on this would be greatly appreciated!
________________________________________
From:
ServiceCheck@servicecheck.net
Sent: Wednesday, December 05, 2012 3:34:11 PM (UTC-05:00) Eastern Time (US & Canada)
To: Smith, John
Subject: Restaurant 0145 - PROBLEM Report 8009355 - Guest ANN SUMMERS
Company Name Here
Guest Relations - Web Entry
INCIDENT REPORT
ALERT
------
* Contact Requested
REPORT #:
8009355
--------------------
REPORTED:
Wednesday, Dec 05, 2012 03:25 PM EST
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ATTENTION:
----------
Bob Loring
IMPORTANT INSTRUCTIONS:
--------- ------------
The Company standard is to respond back to the guest within 24-48 hours and close the report
within 3 days.
Guest Information:
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ANN SUMMERS
13 Any St.
Anywhere, Massachusetts 01749
Daytime Phone: (123) 456-7890
Evening Phone: Not Provided
Email:
annsummers@yahoo.com
CONTACT HISTORY:
*Complaints = Emergency + Problem Reports Prior Contacts Prior Complaints*
---------------------------------------------------- -------------- -----------------
Company Name: None None
Other ServiceCheck clients: None None
Restaurant Information
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0145 - HUDSON - DINE IN
REPORT DETAILS:
---------------
Occurred: Wednesday, Dec 05, 2012 02:00 PM
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Problem - Marketing - Website/Online Issues
ADDITIONAL COMMENTS:
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*** Report details were entered by Guest *** We usually order online from our iPad. On December 2nd we tried and your site no longer works with our iPad Safari or Chrome browser.
All of the order screens are pop ups that do not load. We found this inconvenient. We ended up calling but the city listed for our Company Name Here is wrong in your local ads which was confusing, and the person who answered at your restaurant was not particularly friendly about the my asking about the wrong city being listed in the ad. He seemed annoyed with my asking if I was calling the correct location. Anyway with all the confusion the food was very good but we forgot to provide our rewards card. Since I saved the receipt is there a way we could have our rewards points added to our account? What information do you need if
this is possible? Also maybe the address of our local store and the website could be
fixed? Our store is listed as 12 Narragansett Park Narragansett RI 02916 However it is
actually located in East Providence RI Thanks, Matt Girouard