Hi,
This is probably a little low brow for you but I'm super desperate.
I've tried using IF, AND & EXACT formula's to try and get a result but I'm getting nowhere.
Bellow is the data set:
Cell 'BO' has the formula - =IF(COUNTIF(K2:S2,"N/A")=$BT$8,"N/A",IF(COUNTIF(K2:S2,"Yes")+COUNTIF(K2:S2,"No")=$BT$8,ROUND(COUNTIF(K2:S2,"Yes")/$BT$8,2),"Error"))
Which is working as it should however in cell 'BP' it should cross reference the value in cell 'BG' against the value in cell 'BO' and I used the formula '=IF(BG2=BO2,"Match","Error")'. Even thought the 2 cell values match the formula in 'BP' doesn't work. Any ideas?
* BT8 = Total number of Question's so as to calculate the % for cell 'BO'.
This is probably a little low brow for you but I'm super desperate.
I've tried using IF, AND & EXACT formula's to try and get a result but I'm getting nowhere.
Bellow is the data set:
Cell 'BO' has the formula - =IF(COUNTIF(K2:S2,"N/A")=$BT$8,"N/A",IF(COUNTIF(K2:S2,"Yes")+COUNTIF(K2:S2,"No")=$BT$8,ROUND(COUNTIF(K2:S2,"Yes")/$BT$8,2),"Error"))
Which is working as it should however in cell 'BP' it should cross reference the value in cell 'BG' against the value in cell 'BO' and I used the formula '=IF(BG2=BO2,"Match","Error")'. Even thought the 2 cell values match the formula in 'BP' doesn't work. Any ideas?
* BT8 = Total number of Question's so as to calculate the % for cell 'BO'.
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | AA | AB | AC | AD | AE | AF | AG | AH | AI | AJ | AK | AL | AM | AN | AO | AP | AQ | AR | AS | AT | AU | AV | AW | AX | AY | AZ | BA | BB | BC | BD | BE | BF | BG | BH | BI | BJ | BK | BL | BM | BN | BO | BP | BQ | BR | |
1 | Created By | Compliance Monitor? | Date of Call? | MPN? | Advisor? | EIN? | TM | CSM? | DPA | Type of call? | Q1 | Q2 | Q3 | Q4 | Q5 | Q6 | Q7 | Q8 | Q9 | Comp 1 | Comp 2 | Comp 3 | Comp 4 | Comp 5 | Comp 6 | Comp 7 | Comp 8 | Comp 9 | Comp 10 | Comp 11 | Comp 12 | Comp 13 | Comp 14 | Comp 15 | Comp 16 | Comp 17 | Comp 18 | Comp 19 | Comp 20 | Comp 21 | Comp 22 | Comp 23 | Comp 24 | Unfair Outcome | What Type of Unfair Outcome? | Compliance Pass/Fail? | GDPR Pass/Fail? | GDPR Fail reason? | Insurance Pass/ Fail? | Insurance Failure Reason? | Trans ID | Date Feedback Given? | Date Response Required? | Feedback Given? | Call Back Required?... | Call Library? | Item Type | Path | Sales Execution score | Reason for PAC/STAC fail. | PAC/STAC Pass/Fail? | Coverage check completed (must include 5G)? | Did the customer display any dissatisfaction ? | Name Check - Advisor | Name Check - TM | Name Check - CSM | Calculated Score | Sales Excecution | Calculated Compliance | Compliance Result |
2 | Agent 1 | Agent 1 | 01/01/2020 | 07000000000 | Advisor 1 | 800000000 | Manager 1 | CSM 1 | Fail | Viz | No | Yes | Yes | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | N/A | Yes | Yes | Yes | Yes | No | Fail | Pass | Pass | 100000000 | 02/01/2020 | 03/01/2020 | Didn't confirm surname on outbound calls | No | Item | sites | 67% | Yes | Agent 1 | Manager 1 | CSM 1 | 67% | Error | Fail | Match |