How do I write tickets to Zendesk API using POST JSON requests in VBA?

nhumensky

New Member
Joined
Apr 12, 2016
Messages
2
Office Version
  1. 365
  2. 2016
Platform
  1. Windows
Note: I also posted this in Stack Overflow. Link here.

I am trying to write a ticket to a Zendesk API from Access/Excel using VBA. I keep receiving the following error:

"error":"Unprocessable Entity","message":"server could not parse JSON"

My code is as follows: (replacing my actual Zendesk domain, username, and token with "zendeskdomain", "username", and "token" respectively).

VBA Code:
Dim strURL As String, strParse() As String, jsonStr As String
 Dim hreq As New MSXML2.XMLHTTP60
 Dim tixScript As Object

 strURL = "https://zendeskdomain.zendesk.com/api/v2/tickets.json"
 hreq.Open "POST", strURL, 0, "username/token", "token"

 hreq.setRequestHeader "User-Agent", "Chrome/78.0.3904.108"
 hreq.setRequestHeader "Content-Type", "application/json"
 hreq.setRequestHeader "Accept", "application/json"

 jsonStr = """{""ticket"": {""subject"": ""Testing post requests"", ""requester_id"":393329203772, ""comment"": { ""body"": ""This will work"" }}}"""

 hreq.Send jsonStr

 MsgBox hreq.responseText

I was able to take the same JSON string and create a ticket using the actual Zendesk Developer API. I was also able to make a GET connection to work using the same three request headers used in the POST code above.

I feel like I am missing something simple, but I cannot seem to make it work.

Any help would be greatly appreciated.

Thank you
 

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Your JSON string is wrong. Do not cover the outer curly braces with double quotes but only strings in the JSON array.
Try:

VBA Code:
jsonStr = "{""ticket"": {""subject"": ""Testing post requests"", ""requester_id"":393329203772, ""comment"": { ""body"": ""This one will work"" }}}"
 
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