Hours/minutes between // networkdays.intl // different start/stop times in same week

[uknowwhoibe]

Hi there - here's the issue I'm having:

I measure how long it takes our people to contact a lead that comes into our system. Currently, we track this Monday through Saturday, 9am to 9pm (Sundays are not counted). Here's the formula I'm working with

=IFERROR(IFERROR(IF(OR(TIME(21,0,0)<TIME(9,0,0),H11 <G11 ),0,(NETWORKDAYS.INTL(G11,H11,11)-(NETWORKDAYS.INTL(G11,G11,11)*IF(MOD(G11,1)>TIME(21,0,0),1,(MAX(TIME(9,0,0),MOD(G11,1))-TIME(9,0,0))/(TIME(21,0,0)-TIME(9,0,0))))-(NETWORKDAYS.INTL(H11,H11,11)*IF(MOD(H11,1)<TIME(9,0,0),1,(TIME(21,0,0)-MIN(TIME(21,0,0),MOD(H11,1)))/(TIME(21,0,0)-TIME(9,0,0)))))*(TIME(21,0,0)-TIME(9,0,0))*24),"n/a")/24,"N/A")

G11 is the lead created time and H11 is the time when contact is logged.

I'm now needing to also track this separately:

Name (in column "I") = "John Smith"
Times/days to track:
Monday and Friday, 8am to 5pm
Tuesday, Wednesday, Thursday, 10am to 7pm
Saturday and Sunday, off do not count

How can I do this? The issue (I think) is the differing times during the same week but I'm not an expert.

Any help would be appreciated, especially if you can help me figure it out as opposed to just doing it :D

 

[uknowwhoibe]

Just checking back in.

 

[uknowwhoibe]

Also, VBA -- if easier -- is fine too, as I only have to report the refined data, not the formulas.