Thank you for the welcome. I've been coming here a long time to lookup answers, but this is my first time posting.
Here's what that app came up with: the first is my "Month-to-date" summary, the second one is an example of the daily sheet "Sunday 1.11.09" (I cut out some of many rows of formulas because it makes the post extremely long (it's already long enough))....
January-M2D
<TABLE style="PADDING-RIGHT: 2pt; PADDING-LEFT: 2pt; FONT-SIZE: 11pt; FONT-FAMILY: Calibri,Arial; BACKGROUND-COLOR: #ffffff" cellSpacing=0 cellPadding=0 border=1><COLGROUP><COL style="FONT-WEIGHT: bold; WIDTH: 30px"><COL style="WIDTH: 186px"><COL style="WIDTH: 104px"><COL style="WIDTH: 146px"><COL style="WIDTH: 134px"><COL style="WIDTH: 107px"><COL style="WIDTH: 151px"><COL style="WIDTH: 33px"></COLGROUP><TBODY><TR style="FONT-WEIGHT: bold; FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center"><TD></TD><TD>A</TD><TD>B</TD><TD>C</TD><TD>D</TD><TD>E</TD><TD>F</TD><TD>G</TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">1</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Totals of Times</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Max # CCR's</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Total Calls / Tech</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Answered</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Unanswered</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Unanswered %</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">2</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">07:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">19.50</TD><TD style="TEXT-ALIGN: center">15</TD><TD style="TEXT-ALIGN: center">3</TD><TD style="TEXT-ALIGN: center">17%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">3</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">08:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">39.00</TD><TD style="TEXT-ALIGN: center">30</TD><TD style="TEXT-ALIGN: center">6</TD><TD style="TEXT-ALIGN: center">17%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">4</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">09:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">3</TD><TD style="TEXT-ALIGN: center">36.83</TD><TD style="TEXT-ALIGN: center">67</TD><TD style="TEXT-ALIGN: center">29</TD><TD style="TEXT-ALIGN: center">30%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">5</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">10:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">3</TD><TD style="TEXT-ALIGN: center">45.83</TD><TD style="TEXT-ALIGN: center">94</TD><TD style="TEXT-ALIGN: center">29</TD><TD style="TEXT-ALIGN: center">24%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">6</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">11:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">3</TD><TD style="TEXT-ALIGN: center">37.50</TD><TD style="TEXT-ALIGN: center">87</TD><TD style="TEXT-ALIGN: center">17</TD><TD style="TEXT-ALIGN: center">16%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">7</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">12:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">3</TD><TD style="TEXT-ALIGN: center">33.50</TD><TD style="TEXT-ALIGN: center">75</TD><TD style="TEXT-ALIGN: center">17</TD><TD style="TEXT-ALIGN: center">18%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">8</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">13:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">4</TD><TD style="TEXT-ALIGN: center">33.13</TD><TD style="TEXT-ALIGN: center">83</TD><TD style="TEXT-ALIGN: center">33</TD><TD style="TEXT-ALIGN: center">28%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">9</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">14:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">4</TD><TD style="TEXT-ALIGN: center">42.13</TD><TD style="TEXT-ALIGN: center">110</TD><TD style="TEXT-ALIGN: center">39</TD><TD style="TEXT-ALIGN: center">26%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">10</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">15:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">4</TD><TD style="TEXT-ALIGN: center">27.88</TD><TD style="TEXT-ALIGN: center">74</TD><TD style="TEXT-ALIGN: center">25</TD><TD style="TEXT-ALIGN: center">25%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">11</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">16:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">3</TD><TD style="TEXT-ALIGN: center">35.17</TD><TD style="TEXT-ALIGN: center">65</TD><TD style="TEXT-ALIGN: center">27</TD><TD style="TEXT-ALIGN: center">29%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">12</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">17:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">4</TD><TD style="TEXT-ALIGN: center">24.00</TD><TD style="TEXT-ALIGN: center">63</TD><TD style="TEXT-ALIGN: center">22</TD><TD style="TEXT-ALIGN: center">26%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">13</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">18:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">2</TD><TD style="TEXT-ALIGN: center">17.75</TD><TD style="TEXT-ALIGN: center">19</TD><TD style="TEXT-ALIGN: center">11</TD><TD style="TEXT-ALIGN: center">37%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">14</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">19:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">2</TD><TD style="TEXT-ALIGN: center">22.25</TD><TD style="TEXT-ALIGN: center">25</TD><TD style="TEXT-ALIGN: center">13</TD><TD style="TEXT-ALIGN: center">34%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">15</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">20:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">2</TD><TD style="TEXT-ALIGN: center">11.00</TD><TD style="TEXT-ALIGN: center">13</TD><TD style="TEXT-ALIGN: center">6</TD><TD style="TEXT-ALIGN: center">32%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">16</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">21:00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">2</TD><TD style="TEXT-ALIGN: center">6.75</TD><TD style="TEXT-ALIGN: center">6</TD><TD style="TEXT-ALIGN: center">5</TD><TD style="TEXT-ALIGN: center">45%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">17</TD><TD style="FONT-WEIGHT: bold; FONT-FAMILY: Arial; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">Total</TD><TD style="FONT-WEIGHT: bold; FONT-FAMILY: Arial; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">5</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">249.80</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">826</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">282</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">25%</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">18</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; COLOR: #ff0000; FONT-FAMILY: Arial; TEXT-ALIGN: center">target=5% not answered</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">19</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Totals of Days</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center"># CCR's</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Avg Calls / Tech</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Answered</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Unanswered</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Unanswered %</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">20</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Monday</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">4</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">5.00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">#VALUE!</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 19px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">21</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Tuesday</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">3</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial Unicode MS">Jan</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">5</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">22</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Wednesday</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">4</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">0.00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">4</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">23</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Thursday</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">4</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">0.00</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">#REF!</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">24</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Friday</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">4</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">25</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Saturday</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">2</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">26</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">Sunday</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: center">1</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">27</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">28</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR><TR style="HEIGHT: 15px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">29</TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD></TR></TBODY></TABLE>
<TABLE style="FONT-SIZE: 10pt; BORDER-LEFT-COLOR: #00ff00; BORDER-BOTTOM-COLOR: #00ff00; COLOR: #000000; BORDER-TOP-STYLE: groove; BORDER-TOP-COLOR: #00ff00; FONT-FAMILY: Arial; BORDER-RIGHT-STYLE: groove; BORDER-LEFT-STYLE: groove; BACKGROUND-COLOR: #fffcf9; BORDER-RIGHT-COLOR: #00ff00; BORDER-BOTTOM-STYLE: groove"><TBODY><TR><TD>
Spreadsheet Formulas</TD></TR><TR><TD><TABLE style="FONT-SIZE: 9pt; FONT-FAMILY: Arial" cellSpacing=0 cellPadding=2 border=1><TBODY><TR style="FONT-SIZE: 10pt; BACKGROUND-COLOR: #cacaca"><TD>Cell</TD><TD>Formula</TD></TR><TR><TD>B2</TD><TD>=MAX(Spacer:Sheet1!B3)</TD></TR><TR><TD>C2</TD><TD>=SUM(
((D2+E2)+E2/2)/B2)</TD></TR><TR><TD>D2</TD><TD>=SUM(Spacer:Sheet1!D3)</TD></TR><TR><TD>E2</TD><TD>=SUM(Spacer:Sheet1!E3)</TD></TR><TR><TD>F2</TD><TD>=IF(SUM
(D2:E2)>0,SUM
(E2/(D2+E2)),0)</TD></TR><TR><TD>D20</TD><TD>=MAX("'Monday*'!B18")</TD></TR><TR><TD>C21</TD><TD>=MID(CELL
("filename"),
(FIND("]",CELL("filename"))+1),3)</TD></TR><TR><TD>D21</TD><TD>=MAX('Monday 1.5.09'!B18)</TD></TR><TR><TD>C22</TD><TD>{=MAX(IF
(MID(CELL("filename"),(FIND("]",CELL("filename"))+1),LEN(A22))=A22,'Spacer:Thursday 1.1.09'!B2:B17))}</TD></TR><TR><TD>D22</TD><TD>=SUM('Wednesday 1.7.09'!B18)</TD></TR><TR><TD>C23</TD><TD>=MAX("'"&MID
(CELL("filename"),(FIND("]",CELL("filename"))+1),LEN(A22))=A22&"!B2:B17")</TD></TR><TR><TD>D23</TD><TD>=MAX(IF
(Spacer:Sheet1!C20=A23,Spacer:Sheet1!B18))</TD></TR></TBODY></TABLE></TD></TR><TR><TD>
Formula Array:
Produce enclosing { } by entering
formula with CTRL+SHIFT+ENTER!
</TD></TR></TBODY></TABLE>
Sunday 1.11.09
<TABLE style="PADDING-RIGHT: 2pt; PADDING-LEFT: 2pt; FONT-SIZE: 11pt; FONT-FAMILY: Calibri,Arial; BACKGROUND-COLOR: #ffffff" cellSpacing=0 cellPadding=0 border=1><COLGROUP><COL style="FONT-WEIGHT: bold; WIDTH: 30px"><COL style="WIDTH: 39px"><COL style="WIDTH: 88px"><COL style="WIDTH: 97px"><COL style="WIDTH: 70px"><COL style="WIDTH: 64px"><COL style="WIDTH: 79px"></COLGROUP><TBODY><TR style="FONT-WEIGHT: bold; FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center"><TD></TD><TD>A</TD><TD>B</TD><TD>C</TD><TD>D</TD><TD>E</TD><TD>F</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">1</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #c0c0c0; TEXT-ALIGN: center" rowSpan=2>Hour</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #c0c0c0; TEXT-ALIGN: center" rowSpan=2># of CCR's</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #c0c0c0; TEXT-ALIGN: center" rowSpan=2>Avg Calls / Tech / Hour</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #c0c0c0; TEXT-ALIGN: center" rowSpan=2>Answered</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #c0c0c0; TEXT-ALIGN: center" rowSpan=2>Unans</TD><TD style="FONT-WEIGHT: bold; BACKGROUND-COLOR: #c0c0c0; TEXT-ALIGN: center" rowSpan=2>Unans %</TD></TR><TR style="HEIGHT: 19px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">2</TD></TR><TR style="HEIGHT: 19px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">3</TD><TD style="TEXT-ALIGN: center">07:00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0.00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">4</TD><TD style="TEXT-ALIGN: center">08:00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0.00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">5</TD><TD style="TEXT-ALIGN: center">09:00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">4.50</TD><TD style="TEXT-ALIGN: center">4</TD><TD style="TEXT-ALIGN: center">1 </TD><TD style="TEXT-ALIGN: center">20%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">6</TD><TD style="TEXT-ALIGN: center">10:00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">5.00</TD><TD style="TEXT-ALIGN: center">5</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">7</TD><TD style="TEXT-ALIGN: center">11:00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">2.00</TD><TD style="TEXT-ALIGN: center">2</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">8</TD><TD style="TEXT-ALIGN: center">12:00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">3.50</TD><TD style="TEXT-ALIGN: center">3</TD><TD style="TEXT-ALIGN: center">1 </TD><TD style="TEXT-ALIGN: center">25%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">9</TD><TD style="TEXT-ALIGN: center">13:00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">3.00</TD><TD style="TEXT-ALIGN: center">3</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">10</TD><TD style="TEXT-ALIGN: center">14:00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">2.00</TD><TD style="TEXT-ALIGN: center">2</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">11</TD><TD style="TEXT-ALIGN: center">15:00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">1.00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">12</TD><TD style="TEXT-ALIGN: center">16:00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">2.00</TD><TD style="TEXT-ALIGN: center">2</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">13</TD><TD style="TEXT-ALIGN: center">17:00</TD><TD style="TEXT-ALIGN: center">1</TD><TD style="TEXT-ALIGN: center">0.00</TD><TD style="TEXT-ALIGN: center">0</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">14</TD><TD style="TEXT-ALIGN: center">18:00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0.00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">15</TD><TD style="TEXT-ALIGN: center">19:00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0.00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">16</TD><TD style="TEXT-ALIGN: center">20:00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0.00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 19px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">17</TD><TD style="TEXT-ALIGN: center">21:00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0.00</TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">- </TD><TD style="TEXT-ALIGN: center">0%</TD></TR><TR style="HEIGHT: 19px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">18</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">Totals</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">1 </TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">2.56</TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">22 </TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">2 </TD><TD style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; BACKGROUND-COLOR: #99ccff; TEXT-ALIGN: center">8%</TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">19</TD><TD></TD><TD style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></TD><TD></TD><TD></TD><TD></TD><TD></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">20</TD><TD></TD><TD></TD><TD></TD><TD></TD><TD></TD><TD></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">21</TD><TD></TD><TD></TD><TD style="FONT-WEIGHT: bold; TEXT-ALIGN: center">Total Calls</TD><TD style="FONT-WEIGHT: bold; TEXT-ALIGN: center">22</TD><TD style="FONT-WEIGHT: bold; TEXT-ALIGN: center">2</TD><TD></TD></TR><TR style="HEIGHT: 18px"><TD style="FONT-SIZE: 8pt; BACKGROUND-COLOR: #cacaca; TEXT-ALIGN: center">22</TD><TD></TD><TD></TD><TD></TD><TD></TD><TD style="TEXT-ALIGN: center">9.09%</TD><TD></TD></TR></TBODY></TABLE>
<TABLE style="FONT-SIZE: 10pt; BORDER-LEFT-COLOR: #00ff00; BORDER-BOTTOM-COLOR: #00ff00; COLOR: #000000; BORDER-TOP-STYLE: groove; BORDER-TOP-COLOR: #00ff00; FONT-FAMILY: Arial; BORDER-RIGHT-STYLE: groove; BORDER-LEFT-STYLE: groove; BACKGROUND-COLOR: #fffcf9; BORDER-RIGHT-COLOR: #00ff00; BORDER-BOTTOM-STYLE: groove"><TBODY><TR><TD>
Spreadsheet Formulas</TD></TR><TR><TD><TABLE style="FONT-SIZE: 9pt; FONT-FAMILY: Arial" cellSpacing=0 cellPadding=2 border=1><TBODY><TR style="FONT-SIZE: 10pt; BACKGROUND-COLOR: #cacaca"><TD>Cell</TD><TD>Formula</TD></TR><TR><TD>B3</TD><TD>{=SUM(IF
(FREQUENCY(IF(C$28:C$1004>=TIME(7,0,0),IF(C$28:C$1004<TIME(8,0,0),IF(ISNUMBER(E$28:E$1004),MATCH(E$28:E$1004,E$28:E$1004,0)))),ROW(E$28:E$1004)-ROW(E$28)+1),1))}</TD></TR><TR><TD>C3</TD><TD>=IF(B3<>VALUE
("0"),SUM
(((D3+E3)+D3)/2)/B3,0)</TD></TR><TR><TD>D3</TD><TD>{=SUM(IF
(LEFT($F$28:$F$1004,4)="comp",IF($C$28:$C$1004>TIME(7,0,0),IF($C$28:$C$1004<TIME(8,0,0),1,0))))}</TD></TR><TR><TD>E3</TD><TD>{=SUM(IF
(LEFT($F$28:$F$1004,4)<>"comp",IF($C$28:$C$1004>TIME(7,0,0),IF($C$28:$C$1004<TIME(8,0,0),1,0))))}</TD></TR><TR><TD>F3</TD><TD>=IF(SUM
(D3:E3)<>0,SUM
(E3/(D3+E3)),0)</TD></TR><TR><TR><TD>B18</TD><TD>{=SUM(IF
(FREQUENCY($E$25:$E$1000, $E$25:$E$1000)>0,1))}</TD></TR><TR><TD>C18</TD><TD>=IF(B18<>VALUE
("0"),SUM
((((D18+E18)+D18)/2)/B18)/COUNTIF
(B3:B17,"<>0"),0)</TD></TR><TR><TD>D18</TD><TD>=SUM(D3:D17)</TD></TR><TR><TD>E18</TD><TD>=SUM(E3:E17)</TD></TR><TR><TD>F18</TD><TD>=IF(SUM
(D18:E18)<>0,SUM
(E18/(D18+E18)),0)</TD></TR><TR><TD>D21</TD><TD>=SUM(D5:D13)</TD></TR><TR><TD>E21</TD><TD>=SUM(E5:E13)</TD></TR><TR><TD>E22</TD><TD>=SUM(E21/D21)</TD></TR></TBODY></TABLE></TD></TR><TR><TD>
Formula Array:
Produce enclosing { } by entering
formula with CTRL+SHIFT+ENTER!
</TD></TR></TBODY></TABLE>
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