Excel Help isn't working, but you can still....

[DRSteele]

"Excel Help isn't working, but you can still go to Office.com...."


This error message persistently pops up at the least opportune times. Does anyone know how to fix this problem?

 

[bugmonsta]

Do you have any add-ins which may cause the 'help' to crash??

My first suggestion would be a repair of Excel (looking around, some people have had to repair twice!)

My last suggestion would be a re-install of Excel!

 

[DRSteele]

I think I stumbled upon an answer. When the message appears, go to Internet Options in the Control Panel, delete the browsing history and clear the SSL state. Help functionality will return.

 

[graybear]

Amazing! That works for me.

 

[Markku Siivola]

I think I stumbled upon an answer. When the message appears, go to Internet Options in the Control Panel, delete the browsing history and clear the SSL state. Help functionality will return.

I was helped too with this tip. (Microsoft Technician's remote assistance help could not solve this years-long standing error in my computer, nowadays with Windows 10/Office 2016.

 

[aa3533]

I think I stumbled upon an answer. When the message appears, go to Internet Options in the Control Panel, delete the browsing history and clear the SSL state. Help functionality will return.

Thanks so much!! For me, these are the only Internet Options I set for the browser history delete. Worked like a champ. Whew! You are GREAT!!!

 

[aa3533]

YIKES!! Image didnt render. Sorry about that.

I chose
1. Preserve Favorites website data
2. Temporary Internet Files and website files
3. Cookies and Website data

My help function came back without having to clear the SSL state.

Sorry about the image SNAPHOOO.

 

[Amanda Wilso]

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1. Right-click the [FONT=wf_segoe-ui_semibold]Start button (lower-left corner), and select [FONT=wf_segoe-ui_semibold]Programs and Features[/FONT] on the pop-up menu.
   Right-click the Microsoft Office product you want to repair, and select [FONT=wf_segoe-ui_semibold]Change[/FONT].[/FONT]
   
2. From the "How would you like to repair your Office Programs" screen, select [FONT=wf_segoe-ui_semibold]Online Repairto make sure everything gets fixed, and then select [FONT=wf_segoe-ui_semibold]Repair[/FONT]. The [FONT=wf_segoe-ui_semibold]Quick Repair[/FONT] option is also available, which runs faster but only detects and then replaces corrupted files.[/FONT]
   
3. Follow the instructions on the screen to complete.

</section><section class="ocpSection" style="box-sizing: border-box; color: rgb(54, 54, 54); font-family: 'Segoe UI', 'Segoe UI Web Regular', 'Segoe UI Symbol', 'Helvetica Neue', 'BBAlpha Sans', 'S60 Sans', Arial, sans-serif; font-size: 10px;"></section>