Double Column Sorting does not sort for the 2nd level - Any help?

Excel Facts

Move date out one month or year
Use =EDATE(A2,1) for one month later. Use EDATE(A2,12) for one year later.
How can I get it to sort by DHL shipping info then by the ID number?
If you want to group together all DHL then every single letter must be the same. Is it possible to add a helper column with only the first 10 letters of the shipping information and use that for sorting?
 
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