Hey Excel Ninjas... I have been a silent worshipper of this site for a while but now I have to ask something...
I have an issue with a lot of text that can only be dumped by the sytem into one column. The only problem is that it needs to be parsed and sorted by a bunch of different things. I have searched all over and have made "some" progress but I am at a loss how make it work.
The text pastes like this - all in ONE column:
From: 08/01/09 IEX TotalView Detail and Summary
To: 08/08/09 IEX07-C1 Date Range
Shift: 0 All Day Time Utilization Report Page: 1
MU: xxxxxxxxxxxxxxxxSorted by: Id
Time Zone: Canada/Eastern
Report Across Agent Moves: Yes Report Agent Moves: No
Report Exceptions:: Meeting Any Condition
Include Codes:
After Call Work (Greater Than 0:00)
Break Offline (Greater Than 0:00)
Coaching 1:1 (Greater Than 0:00)
Coaching 1:1 Offline (Greater Than 0:00)
Late-Leave Early (Greater Than 0:00)
MIA (Greater Than 0:00)
Miss (Greater Than 0:00)
Multimedia (Greater Than 0:00)
Nesting Training (Greater Than 0:00)
No Call/No Show (Greater Than 0:00)
Off Phone Misc (Greater Than 0:00)
Offline (Greater Than 0:00)
Open Time (Greater Than 0:00)
Other Prod Offline (Greater Than 0:00)
Other Prod Time (Greater Than 0:00)
Pre-shift (Greater Than 0:00)
Pre-shift Offline (Greater Than 0:00)
Shift Trade-Working (Greater Than 0:00)
Team Lead (Greater Than 0:00)
Team Lead Offline (Greater Than 0:00)
Team Meeting (Greater Than 0:00)
Training (Greater Than 0:00)
Training Offline (Greater Than 0:00)
UnApproved Absence (Greater Than Duration
Exception Code HH:MM Percent
Duration
Exception Code HH:MM Percent
08/01/09 - 08/08/09
42 Name, Agent
Break Offline 0:45 3.00%
Open Time 15:45 63.00%
UnApproved Absence 8:30 34.00%
Total 25:00
150 Name, Agent
Open Time 13:37 100.00%
Total 13:37
196 Name, Agent
Open Time 3:30 100.00%
Total 3:30
____________________
From: 08/01/09 IEX TotalView Detail and Summary
To: 08/08/09 IEX07-C1 Date Range
Shift: 0 All Day Time Utilization Report Page: 2
MU: xxxxxxxxxxxxxxxxxxxx Sorted by: Id
Time Zone: Canada/Eastern
Report Across Agent Moves: Yes Report Agent Moves: No
Sort By Exception Code Group: No
Show Exception Code Group Totals For Selected Exception Codes: No
Show Exception Code Details: No
Duration
Exception Code HH:MM Percent
205 Name, Agent
Open Time 4:30 100.00%
Total 4:30
214 Name, Agent
Open Time 3:40 100.00%
Total 3:40
220 Name, Agent
Break Offline 0:30 2.76%
Open Time 17:35 97.24%
Total 18:05
255 Name, Agent
Open Time 3:30 100.00%
Total 3:30
342 Name, Agent
Break Offline 0:15 1.47%
Late-Leave Early 0:09 0.88%
Open Time 16:36 97.65%
Total 17:00
395 Name, Agent
Break Offline 0:30 4.05%
Open Time 11:50 95.95%
Total 12:20
470 Name, Agent
MIA 3:30 100.00%
Total 3:30
472 Name, Agent
Open Time 1:00 100.00%
Total 1:00
503 Name, Agent
Open Time 3:30 100.00%
Total 3:30
____________________
From: 08/01/09 IEX TotalView Detail and Summary
To: 08/08/09 IEX07-C1 Date Range
Shift: 0 All Day Time Utilization Report Page: 3
MU: xxxxxxxxxxxxxxxxxxxxxx Sorted by: Id
Time Zone: Canada/Eastern
Report Across Agent Moves: Yes Report Agent Moves: No
Sort By Exception Code Group: No
Show Exception Code Group Totals For Selected Exception Codes: No
Show Exception Code Details: No
Duration
Exception Code HH:MM Percent
510 Name, Agent
Open Time 3:30 100.00%
Total 3:30
511 Name, Agent
Open Time 3:30 100.00%
Total 3:30
521 Name, Agent
Late-Leave Early 3:30 100.00%
Total 3:30
577 Name, Agent
Open Time 3:30 100.00%
Total 3:30
600 Name, Agent
Open Time 3:30 100.00%
Total 3:30
899 Name, Agent
Break Offline 0:15 1.54%
Coaching 1:1 Offline 0:45 4.62%
Late-Leave Early 0:06 0.62%
Open Time 15:07 93.22%
Total 16:13
906 Name, Agent
Break Offline 2:30 6.25%
Late-Leave Early 0:30 1.25%
Nesting Training 37:00 92.50%
Total 40:00
920 Name, Agent
Break Offline 2:30 5.29%
Open Time 35:16 74.61%
Training Offline 1:30 3.17%
UnApproved Absence 8:00 16.93%
Total 47:16
____________________
What I need to do is find a way to extract the agents ID (the number next to their name) into one column then have the next columns be the % of thier various activites. The issue that I am hitting again and again is that each agent might have completely different activities. I eventually want a format that I can dump into a pivot and look at a whole department by manager (easy to look up later). As you can see there is a lot of garbage - all i need is the agent's ID and their activity breakdown accross a row. The rest is just noise. Oh, the list can go up to about 500 agents.
Help!
I have an issue with a lot of text that can only be dumped by the sytem into one column. The only problem is that it needs to be parsed and sorted by a bunch of different things. I have searched all over and have made "some" progress but I am at a loss how make it work.
The text pastes like this - all in ONE column:
From: 08/01/09 IEX TotalView Detail and Summary
To: 08/08/09 IEX07-C1 Date Range
Shift: 0 All Day Time Utilization Report Page: 1
MU: xxxxxxxxxxxxxxxxSorted by: Id
Time Zone: Canada/Eastern
Report Across Agent Moves: Yes Report Agent Moves: No
Report Exceptions:: Meeting Any Condition
Include Codes:
After Call Work (Greater Than 0:00)
Break Offline (Greater Than 0:00)
Coaching 1:1 (Greater Than 0:00)
Coaching 1:1 Offline (Greater Than 0:00)
Late-Leave Early (Greater Than 0:00)
MIA (Greater Than 0:00)
Miss (Greater Than 0:00)
Multimedia (Greater Than 0:00)
Nesting Training (Greater Than 0:00)
No Call/No Show (Greater Than 0:00)
Off Phone Misc (Greater Than 0:00)
Offline (Greater Than 0:00)
Open Time (Greater Than 0:00)
Other Prod Offline (Greater Than 0:00)
Other Prod Time (Greater Than 0:00)
Pre-shift (Greater Than 0:00)
Pre-shift Offline (Greater Than 0:00)
Shift Trade-Working (Greater Than 0:00)
Team Lead (Greater Than 0:00)
Team Lead Offline (Greater Than 0:00)
Team Meeting (Greater Than 0:00)
Training (Greater Than 0:00)
Training Offline (Greater Than 0:00)
UnApproved Absence (Greater Than Duration
Exception Code HH:MM Percent
Duration
Exception Code HH:MM Percent
08/01/09 - 08/08/09
42 Name, Agent
Break Offline 0:45 3.00%
Open Time 15:45 63.00%
UnApproved Absence 8:30 34.00%
Total 25:00
150 Name, Agent
Open Time 13:37 100.00%
Total 13:37
196 Name, Agent
Open Time 3:30 100.00%
Total 3:30
____________________
From: 08/01/09 IEX TotalView Detail and Summary
To: 08/08/09 IEX07-C1 Date Range
Shift: 0 All Day Time Utilization Report Page: 2
MU: xxxxxxxxxxxxxxxxxxxx Sorted by: Id
Time Zone: Canada/Eastern
Report Across Agent Moves: Yes Report Agent Moves: No
Sort By Exception Code Group: No
Show Exception Code Group Totals For Selected Exception Codes: No
Show Exception Code Details: No
Duration
Exception Code HH:MM Percent
205 Name, Agent
Open Time 4:30 100.00%
Total 4:30
214 Name, Agent
Open Time 3:40 100.00%
Total 3:40
220 Name, Agent
Break Offline 0:30 2.76%
Open Time 17:35 97.24%
Total 18:05
255 Name, Agent
Open Time 3:30 100.00%
Total 3:30
342 Name, Agent
Break Offline 0:15 1.47%
Late-Leave Early 0:09 0.88%
Open Time 16:36 97.65%
Total 17:00
395 Name, Agent
Break Offline 0:30 4.05%
Open Time 11:50 95.95%
Total 12:20
470 Name, Agent
MIA 3:30 100.00%
Total 3:30
472 Name, Agent
Open Time 1:00 100.00%
Total 1:00
503 Name, Agent
Open Time 3:30 100.00%
Total 3:30
____________________
From: 08/01/09 IEX TotalView Detail and Summary
To: 08/08/09 IEX07-C1 Date Range
Shift: 0 All Day Time Utilization Report Page: 3
MU: xxxxxxxxxxxxxxxxxxxxxx Sorted by: Id
Time Zone: Canada/Eastern
Report Across Agent Moves: Yes Report Agent Moves: No
Sort By Exception Code Group: No
Show Exception Code Group Totals For Selected Exception Codes: No
Show Exception Code Details: No
Duration
Exception Code HH:MM Percent
510 Name, Agent
Open Time 3:30 100.00%
Total 3:30
511 Name, Agent
Open Time 3:30 100.00%
Total 3:30
521 Name, Agent
Late-Leave Early 3:30 100.00%
Total 3:30
577 Name, Agent
Open Time 3:30 100.00%
Total 3:30
600 Name, Agent
Open Time 3:30 100.00%
Total 3:30
899 Name, Agent
Break Offline 0:15 1.54%
Coaching 1:1 Offline 0:45 4.62%
Late-Leave Early 0:06 0.62%
Open Time 15:07 93.22%
Total 16:13
906 Name, Agent
Break Offline 2:30 6.25%
Late-Leave Early 0:30 1.25%
Nesting Training 37:00 92.50%
Total 40:00
920 Name, Agent
Break Offline 2:30 5.29%
Open Time 35:16 74.61%
Training Offline 1:30 3.17%
UnApproved Absence 8:00 16.93%
Total 47:16
____________________
What I need to do is find a way to extract the agents ID (the number next to their name) into one column then have the next columns be the % of thier various activites. The issue that I am hitting again and again is that each agent might have completely different activities. I eventually want a format that I can dump into a pivot and look at a whole department by manager (easy to look up later). As you can see there is a lot of garbage - all i need is the agent's ID and their activity breakdown accross a row. The rest is just noise. Oh, the list can go up to about 500 agents.
Help!