A | B | C | D | E | F | G |
TOTAL TICKETS | ||||||
Date | WEB | SWOT | CTS | BACKLOG | CHATS | CALLS |
5-Feb | inc12 | |||||
5-Feb | inc12 | |||||
5-Feb | inc12 | inc12 | ||||
6-Feb | inc12 | |||||
6-Feb | INC12 | |||||
7 feb | ritm12 | ritm12 |
7-Feb | ritm12 |
Here , columns (b,c,d,e) are one group
columns (f and g ) are another group (both needs to be compared)
Columns A contains date
Here, RITM12 and INC12 (short for 'incident') are ticket numbers.
There are different ways that these tickets are logged.
So when the ticket is logged via a call or chat, i want to count each individual time it appears for a specific date.(f and g)
But if that ticket number is logged by web, swot, cts or backlog it should only count it once.(b,c,d,e)
If same ticket ex ritm12 is entered under chats(f and g group) , it will count as 1 ignoring same value which is also entered in (b,c,d,e) under web for 7 feb + ritm12(under call) so value should be 2
here 5th feb ( value should be 1) , 6th feb ( value should be 1) , 7th feb ( value should be 2, because it contains under call and chat)
so total - 1+1+(1+1)=4(i need this value in single cell)