Good day MrExcel
First off, thank you for taking this time to open and read up until this line... now my problem st
I previously posted a question similar to this here in MrExcel and it was resolved by user <strike>AliGW. </strike>Now, I have encountered a project which has a different requirement however almost the same result should be expected.
Please view the table below:
ACW: >180 means that agent is in the Low level
ACW: =180.1 to 60 means that agent is in the medium level
ACW: <15 means that agent is in high level.
*** Same goes for Talk Time and Hold Time ***
What I aim to achieve in this is to get the certain percentage of the agent's score which will base the result from the 'Score Reference' table.
For an instance, if the agent gets a score of 180 or below for ACW, it will fall under low. Or if the agent gets a score of 98 it will fall under medium and so and so forth.
My problem now, is that, I have these so called 'Weight' per Score Item (like ACW and Hold Time makes up 30% each and Talk Time makes up 40% of the scorecard) -- how do I go properly manage this table in order for my VLOOKUP to work (as I was planning to make it like this:
<tbody>
[TD="align: center"]7[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: center"]8[/TD]
[TD="align: right"](return value here)[/TD]
[TD="align: right"]98[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"]>180[/TD]
[TD="align: right"]0% - 79.99%[/TD]
[TD="align: center"]9[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"]=60[/TD]
[TD="align: right"]80%[/TD]
[TD="align: center"]10[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"]<15[/TD]
[TD="align: right"]100%[/TD]
[TD="align: center"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
</tbody>
[TABLE="width: 882"]
<tbody>[TR]
[TD]Worksheet Formulas[TABLE="width: 874"]
<tbody>[TR]
[TH]Cell[/TH]
[TH="align: left"]Formula[/TH]
[/TR]
[TR]
[TH]B8[/TH]
[TD="align: left"]=VLOOKUP(C8,$F$8:$G$10,2,)[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[/TR]
</tbody>[/TABLE]
Or what formula should I be using?
Kind regards,
Priv
First off, thank you for taking this time to open and read up until this line... now my problem st
I previously posted a question similar to this here in MrExcel and it was resolved by user <strike>AliGW. </strike>Now, I have encountered a project which has a different requirement however almost the same result should be expected.
Please view the table below:
ACW: >180 means that agent is in the Low level
ACW: =180.1 to 60 means that agent is in the medium level
ACW: <15 means that agent is in high level.
*** Same goes for Talk Time and Hold Time ***
What I aim to achieve in this is to get the certain percentage of the agent's score which will base the result from the 'Score Reference' table.
For an instance, if the agent gets a score of 180 or below for ACW, it will fall under low. Or if the agent gets a score of 98 it will fall under medium and so and so forth.
My problem now, is that, I have these so called 'Weight' per Score Item (like ACW and Hold Time makes up 30% each and Talk Time makes up 40% of the scorecard) -- how do I go properly manage this table in order for my VLOOKUP to work (as I was planning to make it like this:
A | B | C | D | E | F | G | |
---|---|---|---|---|---|---|---|
Score | ACW | ||||||
John | |||||||
<tbody>
[TD="align: center"]7[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: center"]8[/TD]
[TD="align: right"](return value here)[/TD]
[TD="align: right"]98[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"]>180[/TD]
[TD="align: right"]0% - 79.99%[/TD]
[TD="align: center"]9[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"]=60[/TD]
[TD="align: right"]80%[/TD]
[TD="align: center"]10[/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"]<15[/TD]
[TD="align: right"]100%[/TD]
[TD="align: center"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
[TD="align: right"][/TD]
</tbody>
[TABLE="width: 882"]
<tbody>[TR]
[TD]Worksheet Formulas[TABLE="width: 874"]
<tbody>[TR]
[TH]Cell[/TH]
[TH="align: left"]Formula[/TH]
[/TR]
[TR]
[TH]B8[/TH]
[TD="align: left"]=VLOOKUP(C8,$F$8:$G$10,2,)[/TD]
[/TR]
</tbody>[/TABLE]
[/TD]
[/TR]
</tbody>[/TABLE]
Or what formula should I be using?
Kind regards,
Priv
Last edited: