IncrediBulk
New Member
- Joined
- Oct 28, 2024
- Messages
- 2
- Office Version
- 365
- Platform
- Windows
Hello all
I've been asked to clean up some data in our system and have hit a bit of a snag
We have case files and then case sessions. Each holds an owner field... and they should always match when a case session is created
Case owner Bob, case session owner at creation will be Bob
Case owner changes to John, all new case sessions with have John as the owner
We had a previous bug which did not do this properly and has left hundreds of blank owners in case sessions. I have been able to sort out most of them but now have an issue when the Case Owner has changed multiple times.
I'm looking for a way to compare the creation date on a session against the dates that the Case Owners changed and then picking the correct owner to assign
So for this example from the second image, the expected results would be;
Bob
Mark
Jane
Mark
Cara
Cara
I've been asked to clean up some data in our system and have hit a bit of a snag
We have case files and then case sessions. Each holds an owner field... and they should always match when a case session is created
Case owner Bob, case session owner at creation will be Bob
Case owner changes to John, all new case sessions with have John as the owner
We had a previous bug which did not do this properly and has left hundreds of blank owners in case sessions. I have been able to sort out most of them but now have an issue when the Case Owner has changed multiple times.
I'm looking for a way to compare the creation date on a session against the dates that the Case Owners changed and then picking the correct owner to assign
So for this example from the second image, the expected results would be;
Bob
Mark
Jane
Mark
Cara
Cara