mr_ITtoyou
New Member
- Joined
- Mar 26, 2021
- Messages
- 35
- Office Version
- 2016
- Platform
- Windows
I am having issues setting up a formula to count cells of a range of times, under column (Queue Time) E2. Example first cell count for time range 0:00:00-0:20:59 total, second cell count for time range 0:21:00-0:39:59 total. I set up the cell count beyond the amount of data because the total amount calls are not the same month to month. I am getting a total of 3088 when the count of cells with time 0:00:00-0:20:59 total is 2929.
Master RSA Call Report (002).xlsx | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|
A | B | C | D | E | F | G | H | |||
1 | Call Start Time | Call End Time | Application Name | CSQ Names | Queue Time | Agent Name | Talk Time | |||
2 | 6/1/2021 13:43 | 6/1/2021 13:56 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:01 | Gloria Gutierrez Herrera | 0:13:05 | |||
3 | 6/17/2021 14:12 | 6/17/2021 14:23 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:01 | Gloria Gutierrez Herrera | 0:08:34 | |||
4 | 6/21/2021 13:21 | 6/21/2021 13:27 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:01 | Traci Mizer | 0:05:37 | Total less than 00:21:00 = 3088 | ||
5 | 6/30/2021 14:40 | 6/30/2021 14:45 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:01 | Traci Mizer | 0:03:58 | Total greater than 00:21:00, less than 00:40:00 = 3088 | ||
6 | 6/2/2021 10:57 | 6/2/2021 11:01 | SARH_Physicians_CSQ | Physicians_CSQ* | 0:00:02 | Traci Mizer | 0:03:36 | |||
7 | 6/2/2021 14:27 | 6/2/2021 14:34 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Ingrid Claros | 0:04:19 | |||
8 | 6/9/2021 10:46 | 6/9/2021 11:14 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:14:37 | |||
9 | 6/11/2021 10:47 | 6/11/2021 10:55 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:05:00 | |||
10 | 6/11/2021 15:46 | 6/11/2021 15:59 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:10:54 | |||
11 | 6/11/2021 16:12 | 6/11/2021 16:21 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Gloria Gutierrez Herrera | 0:08:14 | |||
12 | 6/14/2021 11:16 | 6/14/2021 11:19 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:02 | Sylvia Rios | 0:02:11 | |||
13 | 6/14/2021 11:25 | 6/14/2021 11:26 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:00:44 | |||
14 | 6/14/2021 12:30 | 6/14/2021 12:39 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Gloria Gutierrez Herrera | 0:08:30 | |||
15 | 6/14/2021 15:34 | 6/14/2021 15:42 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:05:09 | |||
16 | 6/16/2021 9:44 | 6/16/2021 9:52 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:06:07 | |||
17 | 6/16/2021 10:12 | 6/16/2021 10:15 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:02:34 | |||
18 | 6/16/2021 12:43 | 6/16/2021 13:00 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:11:55 | |||
19 | 6/16/2021 16:36 | 6/16/2021 16:38 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Traci Mizer | 0:00:26 | |||
20 | 6/16/2021 16:39 | 6/16/2021 16:48 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Traci Mizer | 0:07:58 | |||
21 | 6/17/2021 11:43 | 6/17/2021 11:53 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:06:45 | |||
22 | 6/17/2021 14:34 | 6/17/2021 14:35 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:02 | Sylvia Rios | 0:00:21 | |||
23 | 6/17/2021 14:35 | 6/17/2021 14:44 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:05:13 | |||
24 | 6/18/2021 9:14 | 6/18/2021 9:15 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:00:40 | |||
25 | 6/18/2021 9:15 | 6/18/2021 9:30 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:07:46 | |||
26 | 6/18/2021 10:41 | 6/18/2021 10:59 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:09:18 | |||
27 | 6/18/2021 15:52 | 6/18/2021 16:04 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:09:27 | |||
28 | 6/18/2021 15:55 | 6/18/2021 15:58 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:02:55 | |||
29 | 6/21/2021 10:29 | 6/21/2021 10:55 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:19:44 | |||
30 | 6/21/2021 11:15 | 6/21/2021 11:16 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Gloria Gutierrez Herrera | 0:00:55 | |||
31 | 6/21/2021 13:19 | 6/21/2021 13:24 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:03:55 | |||
32 | 6/21/2021 13:40 | 6/21/2021 13:54 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:02 | Sylvia Rios | 0:14:38 | |||
33 | 6/22/2021 9:13 | 6/22/2021 9:23 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Gloria Gutierrez Herrera | 0:09:28 | |||
34 | 6/22/2021 10:23 | 6/22/2021 10:23 | SARH_Scheduling_CSQ | Mammography_CSQ | 0:00:02 | Sylvia Rios | 0:00:00 | |||
35 | 6/22/2021 15:38 | 6/22/2021 15:40 | SARH_Physicians_CSQ | Physicians_CSQ* | 0:00:02 | Gloria Gutierrez Herrera | 0:01:23 | |||
36 | 6/23/2021 9:29 | 6/23/2021 9:29 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:00:01 | |||
37 | 6/23/2021 9:42 | 6/23/2021 9:53 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:08:10 | |||
38 | 6/23/2021 10:47 | 6/23/2021 11:00 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:10:16 | |||
39 | 6/23/2021 14:59 | 6/23/2021 15:07 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:05:46 | |||
40 | 6/23/2021 15:52 | 6/23/2021 16:05 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:02 | Sylvia Rios | 0:11:05 | |||
41 | 6/23/2021 16:07 | 6/23/2021 16:15 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Gloria Gutierrez Herrera | 0:07:46 | |||
42 | 6/24/2021 8:52 | 6/24/2021 8:55 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:02 | Sylvia Rios | 0:03:05 | |||
43 | 6/24/2021 9:25 | 6/24/2021 9:25 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:02 | Sylvia Rios | 0:00:07 | |||
44 | 6/24/2021 10:35 | 6/24/2021 10:35 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:00:20 | |||
45 | 6/24/2021 11:13 | 6/24/2021 11:24 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:02 | Sylvia Rios | 0:07:05 | |||
46 | 6/24/2021 11:18 | 6/24/2021 11:26 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Traci Mizer | 0:07:27 | |||
47 | 6/25/2021 9:16 | 6/25/2021 9:25 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:05:28 | |||
48 | 6/25/2021 9:25 | 6/25/2021 9:29 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:02:11 | |||
49 | 6/25/2021 10:08 | 6/25/2021 10:15 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:05:29 | |||
50 | 6/25/2021 11:52 | 6/25/2021 12:00 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:02 | Sylvia Rios | 0:04:17 | |||
51 | 6/25/2021 14:44 | 6/25/2021 14:50 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:03:18 | |||
52 | 6/28/2021 9:30 | 6/28/2021 9:34 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:03:10 | |||
53 | 6/28/2021 13:37 | 6/28/2021 13:39 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:01:28 | |||
54 | 6/29/2021 9:29 | 6/29/2021 9:31 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:02:24 | |||
55 | 6/29/2021 11:55 | 6/29/2021 11:56 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:00:38 | |||
56 | 6/29/2021 13:45 | 6/29/2021 13:47 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:00:42 | |||
57 | 6/29/2021 16:51 | 6/29/2021 16:59 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:02 | Gloria Gutierrez Herrera | 0:08:46 | |||
58 | 6/30/2021 11:20 | 6/30/2021 11:33 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Traci Mizer | 0:12:38 | |||
59 | 6/30/2021 12:31 | 6/30/2021 12:42 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Traci Mizer | 0:05:13 | |||
60 | 6/30/2021 15:36 | 6/30/2021 15:39 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:02 | Ingrid Claros | 0:03:22 | |||
61 | 6/30/2021 15:45 | 6/30/2021 15:53 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:02 | Sylvia Rios | 0:05:41 | |||
62 | 6/3/2021 10:23 | 6/3/2021 10:36 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:03 | Cynthia Schuster | 0:10:04 | |||
63 | 6/3/2021 12:28 | 6/3/2021 12:30 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:03 | Traci Mizer | 0:00:46 | |||
64 | 6/4/2021 14:09 | 6/4/2021 14:17 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:03 | Ingrid Claros | 0:04:42 | |||
65 | 6/9/2021 10:38 | 6/9/2021 10:45 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:03 | Sylvia Rios | 0:05:05 | |||
66 | 6/9/2021 14:18 | 6/9/2021 14:25 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:03 | Sylvia Rios | 0:05:09 | |||
67 | 6/10/2021 9:18 | 6/10/2021 9:25 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:03 | Sylvia Rios | 0:05:45 | |||
68 | 6/10/2021 11:08 | 6/10/2021 11:09 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:03 | Sylvia Rios | 0:00:19 | |||
69 | 6/11/2021 9:12 | 6/11/2021 9:14 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:03 | Ingrid Claros | 0:02:22 | |||
70 | 6/11/2021 10:44 | 6/11/2021 10:56 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:03 | Sylvia Rios | 0:09:22 | |||
71 | 6/11/2021 15:02 | 6/11/2021 15:05 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:03 | Sylvia Rios | 0:02:22 | |||
72 | 6/11/2021 15:10 | 6/11/2021 15:13 | SARH_Scheduling_CSQ | Pre_Registration_CSQ* | 0:00:03 | Sylvia Rios | 0:00:57 | |||
73 | 6/14/2021 9:01 | 6/14/2021 9:03 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:03 | Sylvia Rios | 0:01:31 | |||
74 | 6/14/2021 9:12 | 6/14/2021 9:30 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:03 | Sylvia Rios | 0:14:15 | |||
75 | 6/14/2021 10:50 | 6/14/2021 10:56 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:03 | Sylvia Rios | 0:02:42 | |||
76 | 6/14/2021 13:58 | 6/14/2021 14:16 | SARH_Scheduling_CSQ | Mammography_CSQ* | 0:00:03 | Sylvia Rios | 0:13:30 | |||
77 | 6/15/2021 16:05 | 6/15/2021 16:06 | SARH_Scheduling_CSQ | Radiology_CSQ* | 0:00:03 | Gloria Gutierrez Herrera | 0:00:59 | |||
RSA Wait Time_Agent handled |
Cell Formulas | ||
---|---|---|
Range | Formula | |
H4 | H4 | =COUNT(E2:E4000,"<0:21:00") |
H5 | H5 | =COUNT(E2:E4000,"<0:21:00, >0:41:00") |