bomberchia
New Member
- Joined
- Nov 28, 2008
- Messages
- 3
Hi Team,
I have tried creating 'sumx' as a measure to calculate the total talk time where the formula is "total_talk_duration" + "Inbound_duration" however the calculation does not seem to work accurately when i tried tallying.
I have tried creating 'sumx' as a measure to calculate the total talk time where the formula is "total_talk_duration" + "Inbound_duration" however the calculation does not seem to work accurately when i tried tallying.
Agents | total_talk_duration | inbound_duration |
Crystal | 01:09:44 AM | 12:19:53 AM |
Peter | 03:16:24 AM | 12:00:14 AM |
Jo | 03:02:08 AM | 12:01:59 AM |
James | 02:27:04 AM | 12:01:44 AM |
Crystal | 01:10:58 AM | 12:12:36 AM |
Peter | 01:18:00 AM | 12:06:54 AM |
Jo | 02:23:54 AM | 12:37:26 AM |
Crystal | 02:49:45 AM | 12:14:45 AM |
Peter | 02:47:28 AM | 12:00:15 AM |