Calculate total hh:mm in BI

bomberchia

New Member
Joined
Nov 28, 2008
Messages
3
Hi Team,

I have tried creating 'sumx' as a measure to calculate the total talk time where the formula is "total_talk_duration" + "Inbound_duration" however the calculation does not seem to work accurately when i tried tallying.

Agentstotal_talk_durationinbound_duration
Crystal
01:09:44 AM​
12:19:53 AM​
Peter
03:16:24 AM​
12:00:14 AM​
Jo
03:02:08 AM​
12:01:59 AM​
James
02:27:04 AM​
12:01:44 AM​
Crystal
01:10:58 AM​
12:12:36 AM​
Peter
01:18:00 AM​
12:06:54 AM​
Jo
02:23:54 AM​
12:37:26 AM​
Crystal
02:49:45 AM​
12:14:45 AM​
Peter
02:47:28 AM​
12:00:15 AM​
 

Attachments

  • agent talk time.jpg
    agent talk time.jpg
    57.5 KB · Views: 9

Excel Facts

Quick Sum
Select a range of cells. The total appears in bottom right of Excel screen. Right-click total to add Max, Min, Count, Average.
=FORMAT(([total_talk_duration]-INT([total_talk_duration]))+([inbound_duration]-INT([inbound_duration]));"HH:mm:ss")
 
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