Averaging Survey Data Based on Multiple Criteria

[jeffj13]

Hello,

I am looking for a way (other than pivot tables) to average customer satisfaction survey results. Responses are given 1-5 and I need to average the total number of 5's for a category based on the total number of responses. With that said, not all questions are answered so I sometimes I have a blank answer and would not like to figure a blank answer into the average. I need to do this across State, Month and a time of day category (ex 7:00 AM - 11:59 AM and so on). I have been able to count the number of "5" answers and divide by the total number of survey returns, but like I said not all questions are answered so I need to base this on the number of answers given for that question. I figure I can do this with a COUNTIFS statement but the formula gets lengthy since I am counting multiple criteria in addition to 1-5 answers. Is there a way to do this with an AVERAGEIFS statement or possibly a better way? Here is my current formula that counts the number of 5 responses. Any help is greatly appreciated!

=COUNTIFS('Raw Data'!$A:$A,"Jan 2017",'Raw Data'!$C:$C,">=7:00 AM",'Raw Data'!$C:$C,"<=11:59 AM",'Raw Data'!$D:$D,"ARKANSAS",'Raw Data'!$L:$L,"5")

Column A = Month & Year
Column C = Time of Day Category
Column D = State
Column L = Satisfaction Question based on 1-5 that included blanks for no response given.

 

[AhoyNC]

You should be able to use the AVERAGEIFS function as it will not include any blank cells in the average range.

 

[jeffj13]

I should have been more clear and I don't think an AVERAGEIFS function will work. My calculation is not a simple average but it is the total number who answered "5" (Totally Satisfied) divided by the total number of answers to the question. A respondent can answer nothing or 1-5.

 

[AhoyNC]

You could use SUMPRODUCT.
It is usually best not to reference whole columns as it can slow down calculations. If your data would not go below say row 5000 then in the formula below you would change reference to A2:A5000, etc.

Excel Workbook
	A	B	C	D	E	K	L	M	N
1	M/Y		Time	State			Question		Average
2	Jan 2017		7:15 AM	ARKANSAS			2		0.5
3	Jan 2017		11:00 AM	Maryland			5
4	Jan 2017		10:00 AM	ARKANSAS			4
5	Jan 2017		11:00 AM	ARKANSAS			5
6	Jan 2017		4:00 PM	ARKANSAS			5
7	Jan 2017		9:15 AM	ARKANSAS
8	Jan 2017		10:30 AM	ARKANSAS			5
9	Feb 2017		9:15 AM	Maryland			3
10	Feb 2017		10:30 AM	MAINE			2
Sheet