weighted value

  1. W

    Weighted excel formula yes,no,na

    I'm working on a contact center quality score card that has yes, no, and na answers. each line item has a different weight with lines e12,and e13 if answered no should result in the entire form auto zero regardless of the other answers, if answered yes will be valued at 15 points each. The na...
    • wjohn47
    • Thread
    • agent excel n/a weighted average weighted value
    • Replies: 4
    • Forum: Excel Questions

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