I'll try to simplify this question; I would like a cell to display a return value/answer "Yes" or "No". I would like to know if there's a simpler way to formulate this cell;
=IF(E8="","",IF(E8="Chat (CC)","Yes",IF(E8="Chat (OCS)","Yes",IF(E8="Chat (RSCC)","Yes",IF(E8="Credit Card...