qxkgu4h/bk0cegx

  1. J

    SLA Breach Calculator different SLA Times

    Good afternoon, I have to find a way of working out if incidents have breached SLA which I am having trouble seeing as some priority incidents are 24*7*365 such as Priority1 and Priority 2 yet Priority 3 & 4 the SLA clock runs from 7am-7pm Mon-Friday. I have created 3 tables so far, 1 with the...

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