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promoters
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Calculating Number Needed to Hit Percentage
Hi There, I am wondering if I could get some help. At work we calculate customer satisfaction with NPS surveys, which is percentage of promoters (rating of 9 or 10) minus percentage of detractors (rating of 6 or below). Our NPS score is calculated as ((Promoters/Total Surveys)-(Detractors/Total...- raytehawsome
- Thread
- detractors nps percentage promoters surveys
- Replies: 8
- Forum: Excel Questions
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Calculated files help
I have a pivot table with a column called category. Within category column there are 3 values: "Promoter", "Passive" and "detractor". I would like to create a calculated field which subtracts promoters from detractors. Can anyone assist? I will be much obliged.- yakhtar
- Thread
- calculated category column promoters subtracts
- Replies: 0
- Forum: Excel Questions
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Looking for formula for survey percentage
Morning Everyone I am hoping to get a little help. I'm stuck on my formula. Using standard Net Promoter Score surveys I am looking to calculate how many promoters are needed to attain goal. the formula we use is the following P=Promoter N=Neutral D=Detractor (P-D)/(P+N+D) What I have so far is...- psdwit
- Thread
- formula goal met needed promoters
- Replies: 10
- Forum: Excel Questions
